Monster Tree Service

They removed a very large oak tree that was very close to my house. At the end of the day the truck for removing the largest pieces was not available so the moved these pieces from the street onto my front lawn damaging the grass in many spots. After they removed these pieces, and I complained about the lawn damage, they sen two guys to repair the spots. They put down two inches of MUD, mostly clay, and threw some seed on top. The grass sprouted but then died since the soil was so poor (and above grade of the rest of the lawn). Then, when they came to remove the stump, they damaged (severely cracking) my front stairs right where the railing goes into the concrete. 3 contractors, including one sent by Monster said a repair would not last due to winter's freeze thaw cycle. It will cost $5K to replace and monster would only compensate my the cost of the stump and grindings removal, $450. They refuse to go through their insurance or negotiate any further.

Took over 2 months for them to come and do the work, and I had to call and pin them to a specific date! Was told take the tree out, agreed ,2 days prior to removal 2 salesmen said we can't do that. One salesmen said the other guy was new and was inexperienced. So keep tree and would call and let us know when. Came out to trim instead of remove as suggested. Problem with branch stopped and will get back didn't hear, called again got Jenna Hilary a smart mouth manager and said it was not within the scope of the new estimate. So instead of customer service all I got was attitude. Jenna Hilary what happened to customer service!! Serious lack of communication, experience and customer service.

You have one very happy customer right here! We had a tree that was unfortunately very very tall and very very dead. I called several company's for quotes. Chris from Monster came out took a look, told us EXACTLY what it would entail to cut it down, provided a quote, BUT was upfront that they probably couldn't get to us until late September early October. He sent us a contract for September/October which we signed. We wanted it done before our house sold and had our fingers crossed. We thought we would have time, but it sold in less than a week last week! Chris said, stay in touch with the office they will keep you in the loop for openings. Well, I got an email from Tabitha that a crew would be in our area yesterday - no promises, but if time allows they would swing by. I was so happy! However, I was even happier with the service! The crew was courteous, quick and cleaned everything up so nicely when done. More importantly, the crew was BRAVE! That tree was sweeping clouds and they were up there - I was so scared! I could not be happier today! Thank you Monster Tree Service - you were incredible!

Good. It was a very big and difficult job. The most impressive thing is they lifted the tree branches over my house but they did not touch the house once.

They are fine, I had no problem. The price was also reasonable.

EXCELLENT! The team quickly and carefully took down the trees, shredded them, and cleaned up all of the sawdust/branches. The adjacent driveway and the area where the trees were are immaculate. I will definitely hire this company again as we need trees trimmed in our backyard.

I urge you to use another company as Monster has two big strikes against them: 1) They came to do the service and one of the crew RIPPED a wired light out of the ground (clearly not a solar light - no panel). It wasn't a casual action; he had to brace himself and yank. Severed the wires. The crew chief came to me and admitted the mistake and said he would report it. The next I got an email from the office manager. "{…} a limb knocked over one of your garden lights. The crew said it looks as though the wire underground was already broken prior to our arrival." I was incensed. Either the crew chief lied to the office manager or she lied to me. The house was on the market for sale, so you'd better believe everything was perfectly functioning. 2) I paid the deposit and after 3 weeks of very little rain, I had to chase them down and remind them to do the job. It was finally done OVER 4 weeks AFTER I paid the deposit. There are more professional and honest companies out there. Seek them out.

They did a great job and I would use them again

They are fabulous! The condo association approved and recommended them. I will definitely recommend them and absolutely use them, again.

It turned out well. I would use them again in the future.

Their estimate was quite comparable to other reputable tree services. They completed the work quickly. They had lots of equipment. They did a beautiful job of clean-up.

.

Great. Did what they promised at a reasonable price. Can't ask for more than that.

unknown

They came with a big crew. bucket truck and chipper. Were finished within a few hours. The job is estimated and price is determined by a tree specialist before they start a job. Customer service/billing was professional. All went well.

Monster was great! They responded very quickly. Tom the arborist provided a lot of very good information about several trees on our property. Very happy with the work.

unknown

5 men arrived for work a week early at 8 AM. We're retired so were home. Worked quickly trimming, dragged and chipped all branches. Cleaned up yard so no evidence of work was seen. We have used them a number of times including after storm damage. Always courteous, professional and price comparative to other trimmers. Ed Runge was the foreman on our recent crew. He checked with us when moving onto another tree to clarify what we wanted removed. Better than seeing trees 'crew cut' after finished and ready to leave.

unknown

unknown

Very dissatisfied with work done on Maple tree and Juniper bush.   Very little was done to each and Juniper bush was left shapeless.  Monster was called and replied that Arborist would call or stop by.  Never heard back from anybody and nobody ever stopped by.  Will never hire or recommend Monster again.

Josh came out in 24hrs to advise and provided a same day quote.  I had called a few other companies that either did not respond or could not schedule an appointment for a number of days.  His crew was on time, if not a little ahead of schedule-remarkably polite and even took some additional shrubs i cut without any additional charge.
I am extremly happy with all aspects of the interaction from response time, cost and quality of work.
Highly recommend.

Great!  All work was done in the time window they provided and everything was very nicely cleaned up afterwards.

unknown

unknown