Appliance Doctor
About us
We currently employ 17 individuals. Each one of our employees is a part of the Appliance Doctor family. We all come to work each and every day to support our families, provide quality work for our customers, and to know that we have put forth the effort required to do a good job. Our industry is ever changing and the products we service are diverse and highly advanced. Years ago, our service technicians were required to be more of a mechanical repairman. Today, it is required that our technicians be able to read schematics and wiring diagrams, to have a working knowledge of voltmeters, ammeters, and ohmmeters. The amount of training required today for a technician is at least ten fold from what was required just 15 years ago. We are committed to keeping our technicians skill levels current and relevant to today's products.
Business highlights
Services we offer
Service and Repair of Commercial Refrigeration Equipment and Major Household Appliances
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 30% | ||
| 10% | ||
| 10% | ||
| 10% | ||
| 40% |
Do not use these people- you will be very sorry! First the repair tech Mike comes out to supposedly repair my washer- he looks inside the front door and cannot read the data label. He says he can't do anything and then charges us a $99 service fee for coming out- $99! He wasn't even in my home for 10 minutes. When I got home I pulled the washer out from where it was next to the dryer and there on the side of the washer was a clearly legible data tag. What repair tech doesn't know where to find the data tag? Three days later we called to have them complete the repair- to the washer boot- they wanted to charge us $395! This would include deducting the $99 service fee - we said ok since we were already committed with the $99. The appointment was for Black Friday. At 8 AM- Mike calls to say he will be at my home between 1-5. HE NEVER SHOWED UP- HE NEVER CALLED. The officer staff Rachael was completely un-helpful when we called them saying "it is after 5 and I am not supposed to even be here". Then the following MONDAY-I had to call them and Trish tells me she will look into it and "get back to me but the phone may ring and she is not sure when she will call me back. Oh- the owner during all this is in Florida and the service manager lied to me when she answered the phone and I asked to speak to the service manager she said that person was not in then when she gave me her name it was the same name that was given to me on Friday as the name of the service manager-Trisha. Oh and a small point- this Trish never even apologized for the inconvenience or difficulties- not even that much of a gesture. I will be posting on Angie's List and my Facebook page because this company is a complete and total rip off outfit.
Trish called me back and when pressed admitted she had mis-represented herself when I asked if she was the service manager and she said that the service manager wasn't available. They are so rude and unprofessional and down right nasty! And the owner is in Florida! HOW sad that this company's staff is so nasty. I only hope the owner has his house paid for in Florida because with service like this he won't be in business long.
"[member name removed], Thank you for your feedback. I am glad to hear that our technician solved your problem and was able to do the job in a timely fashion. I appreciate your comment that our service was excellent. That is what we require from our technicians. We employ seasoned technicians who are expected to find the problem fast and repair your appliance right. We would like you to be COMPLETELY SATISFIED with our company and would like to offer you a $20 refund as a gesture of goodwill. We really do thank you for your business and hope to consider using our service in the future."
"Thank you for the kind words. We appreciate your business!! We really do try hard to make our customers happy."
"We thank you for your business and also really appreciate you taking the time to share your positive experience. I am happy to hear that we met your expectations!"
"11/5/13: We were called for a broken icemaker. We came out the same day and diagnosed a faulty part. We collected a $100 deposit and provided a tentative estimate on the repair. 11/9/13: We called [member name removed] and had to leave a message on her voicemail with firm pricing for her repair. 11/19/13: 10 days later [member name removed] decided not to pursue the repair. We immediately agreed to refund her the difference she paid to us minus our service call fee. 12/12/13: Check #27306 was sent to [member name removed] at her home address, but as of this writing, it has not cleared our bank. We will reach out to her to ensure she received the check and reissue another if necessary. We desire for all of our customers to be satisfied and to do the best job that we can possibly do. Thank you"
I highly recommend YOU NOT DEALING WITH THIS COMPANY
"I am fully aware of this matter and would like to offer my response. Yes, it is true that we serviced memeber's microwave on 4/25/2013. We found a faulty part (fuse) in his microwave. We gave him a repair estimate, he agreed to the repair, we collected a deposit, and then returned on 4/30/2013 to complete the repair. The microwave was tested for proper operation and found to be fully operational. The customer agreed. We fully guarantee any part that we install for a period of 90 days. Service call fees are warranted for 30 days as stated on our service ticket. On 7/24/2013, we received a call from the members stating the fan was making a noise. Prior to dispatching our technician, we explained to him our service call fee, he agreed, and we then dispatched a technician to their home. Our diagnosis was that the unit would need to be uninstalled and disassembled to remedy the noise caused by the fan. We provided an estimate for this repair. He wanted us to perform this repair for free. Member then refused to pay the service call fee which was previously agreed upon. In an attempt to satisfy our customer, our technician agreed to discount the service call fee by 50%. For some reason, this discount offended him and he asked us to leave his home with no payment. We complied. We later attempted to resolve the matter with member via telephone. He acknowledged that he knew and agreed to pay prior to having us come out but had since changed his mind. He told us to sue him and we agreed. We made every attempt to resolve this with member. In district court and after the district justice heard both sides, he ruled in favor of our company stating that it was in fact 'Theft of Services'. He ordered member to pay the 50% service call fee that we previously agreed to plus court costs. We are a small, local family business who provides fast knowledgeable service to our customers. We service more than 10,000 customers each year. While we sincerely and honestly do strive to satisfy 100% of our customers, we find that sometimes we just can' meet everyone's expectations. Thankfully, most of our customers value our services and praise us for doing a good job. We truly do appreciate each and every one of our customers who put their trust in us. It is an honor that we do NOT take for granted! Thank you, Eric Guckin President"
"Thank you so much for your trust and your business. I really appreciate the positive review."
"THANK YOU FOR THE KIND WORDS. WE TRY TO PROVIDE THE BEST SERVICE POSSIBLE AND STILL REMAIN COMPETITIVE IN THE MARKETPLACE."
Licensing
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