Appliance Doctor

The new parts lasted six months. My oven is again nonfunctional. I called the company and they can not help me. The guarantee is only for 90 days. Seems like parts should last for years not months, especially when I paid $470.00 for the repair. The least they could do is question the company who makes the parts.

Do not use these people- you will be very sorry! First the repair tech Mike comes out to supposedly repair my washer- he looks inside the front door and cannot read the data label. He says he can't do anything and then charges us a $99 service fee for coming out- $99! He wasn't even in my home for 10 minutes. When I got home I pulled the washer out from where it was next to the dryer and there on the side of the washer was a clearly legible data tag. What repair tech doesn't know where to find the data tag? Three days later we called to have them complete the repair- to the washer boot- they wanted to charge us $395! This would include deducting the $99 service fee - we said ok since we were already committed with the $99. The appointment was for Black Friday. At 8 AM- Mike calls to say he will be at my home between 1-5. HE NEVER SHOWED UP- HE NEVER CALLED. The officer staff Rachael was completely un-helpful when we called them saying "it is after 5 and I am not supposed to even be here". Then the following MONDAY-I had to call them and Trish tells me she will look into it and "get back to me but the phone may ring and she is not sure when she will call me back. Oh- the owner during all this is in Florida and the service manager lied to me when she answered the phone and I asked to speak to the service manager she said that person was not in then when she gave me her name it was the same name that was given to me on Friday as the name of the service manager-Trisha. Oh and a small point- this Trish never even apologized for the inconvenience or difficulties- not even that much of a gesture. I will be posting on Angie's List and my Facebook page because this company is a complete and total rip off outfit. Trish called me back and when pressed admitted she had mis-represented herself when I asked if she was the service manager and she said that the service manager wasn't available. They are so rude and unprofessional and down right nasty! And the owner is in Florida! HOW sad that this company's staff is so nasty. I only hope the owner has his house paid for in Florida because with service like this he won't be in business long.

Service was excellent and the repair was successful despite the unit being quite old. Turned out the drain was clogged. Repair was messy but required no parts and went quickly (e.g. 35 minutes). The negative review is for the price - $207 just seems really excessive.

It took three visits to repair our old dryer, but Eric was diligent and persistent and got it right. They followed up immediately and Rachel in the office was very helpful in facilitating the work. While we were without our dryer for four days, we are back in business. Thanks to Appliance Doctor.

It went well. The guy came a few minutes early, took the dryer apart, told me how much it would cost. He came back three days later and repaired it.

I still don't have my ice maker back!

back in May 2013, serviceman came out to replace a blown fuse that caused the microwave not to power up. After waiting 4 days for the part, paying over 225.00, they replaced the fuse. However almost three months later, STILL IN THEIR WRITTEN WARRANTY PERIOD, my wife decided to cook fish in the house and turn on the exhaust fan. Turns out it sounds like a piece of paper got into the fan area. We explained to them that it was within the warranty period. He came back out and wanted 225.00 just to remove the whole unit. When we said no, he said we have to pay for a service call. We questioned why for him being in our home for less than 5 minutes, and telling him he worked on it less than three months earlier, he said it had nothing to do with his work. We told him the fan never sounded like that BEFORE he worked on it. He then said just pay half the service fee, that alone threw up red flags. We refused he left, and I received two nasty phone calls, one with a threat of CRIMINAL CHARGES unless I paid 129.00 service call. I said wait a minute what about the half charge the gentleman wanted? NO answer. I decided that I was not going to pay for SOMETHING THEY CAUSED. I now have a court date as they went after me for the service charge EVEN THOUGH I NEVER EVER RECEIVED A BILLTO THIS DAY more than a month later, still no bill but I have a court date, that is fine, I have more than enough information on this company and its practices to defend myself. The sad part is the red flags thrown up about collecting half a service charge. It is a shame Eric did not respond to my attempts to talk to him about this problem, via fax and multiple phone calls. I highly recommend YOU NOT DEALING WITH THIS COMPANY

They always arrive promptly. Overall, I’ve been happy with their service. That being said, I did have more success with them when they were repairing kitchen appliances versus my washing machine.

THE WORKER CAME TO THE HOUSE THE DAY AFTER THE PHONE CALL. HE WAS ON TIME AND FRIENDLY. CALLED THE COMPANY FOR PRICES AND AVAILABILITY OF PART.