Curtis Hensley Appliance Repair

Originally very responsive, but after 3 visits couldn't fix washer. I can only summarize he doesn't know what he's doing, but more importantly, he blew off 4th appointment he set up and confirmed. I lost 4 hours of work waiting for him and he never had the courtesy to contact me letting me know he wasn't coming! Unacceptable. I suggest you don't hire him.

I called my usual repair man who said he didn’t work on LG. But he said that Curtis Hensley did. I called and he called back quickly. He can out that same day. When he walked it he had nothing with home. Shook our hands and went to look at the fridge. He never even pulled the refrigerator our from the wall. Went out and got a tool from his car which (was an old mini sized car). He “tested the mother board” and told us that the error code that came up was unusual. Not a specific code. That meant the mother board was bad. He said he would have to order the part and it would take a week. He collected his $100 service fee and the money for the part and left. We go to invoice or receipt. True to his word he called back a week later and said he could come at 8:00 am to install the new part. He got here went over to the fridge, pulled it out from the wall and climbed back there. Within a few minutes he said to us that the error code was gone so everything should be fine. He told me to give the refrigerator a full 24 hours to cool down. That sounded a bit long. (Especially after we had been without a refrigerator or freezer for 8 days.) when he walked into to our house that day the temperature was 79 degrees. He installed the “part” which we never saw. Nor did we see the old part. Three hours later the temp in our fridge was 81 degrees. I called and left him a message and have never heard from him. Our check was cashed the first day he came out and evaluated our fridge. I now admit that we got scammed. This guy is a slime ball, misrepresents himself as a repairman, and steals money for no services rendered.