Tree Masters, Inc.

Tree Masters was right on time with several workers. The owner Tom was present at the beginning, left for a while then returned toward the end of the project to make sure that I was satisfied with the work. I was very specific about the finished work not looking like a "chunk" was removed from the trees. They did a fabulous job with the trees. I did not like the way that they treated the bushes and plants that surrounded the larger trees which they were working on. They stepped on, crushed and even tore out several plants in the process of removing the larger branches. I understand that it can be tricky removing larger items, but it seemed to me that they could have been more careful, or at the very least explained to me that the surrounding plants might get damaged.

Other than difficulty getting them there, the quality of work was very good

I wish I could rate this company as an "A" quality outfit. Unfortunately they are not. The "B" rating, I feel, is generous considering the quality of their work overall. I needed two old diseased trees (Tree of Heaven) cut down. One was very near my house. They each had trunks of approximately 3' diameter. I got estimates from the top four rated companies on Angie's list. I chose Tree Masters solely based on price since the quality of work should have been comparable with the others. David left a message on my phone Sunday night saying his crew would be out on Monday morning. He did not ask if that would be acceptable to me, he just assumed. Early Monday morning he left another message saying his crew was there and where was I? We had gotten home very late on Sunday night and I did not check my messages until Monday morning. I called him back. I was very upset that he would just assume he could come at his convenience without my approval. We agreed the crew could come the next day. Four men showed up and (to their credit) got both trees down without doing any damage to the house. They did, however, take some risky chances with some of the larger branches, some so large that they dug holes in the ground they were fallen onto. The crew was to leave the wood in fireplace sizes, stacked, and stumps cut to ground level. They left a mess, did not cut the stumps to ground level, and left pieces of the trunks in place that were so large and heavy that all four of the men couldn't move them. I called David, he came out and surveyed the mess. Though he didn't say anything, he must have agreed with me because he had the crew come back out and complete the job closer to my satisfaction. It is my view that this company acted in a very unprofessional way. I do not consider them an "A" quality company.

Contacted Tree Master's via Angie's List because they have been rated highly by other members and I was hoping to they would be able to trim a very large hedge that wraps around my property. After receiving a response from the owner that an estimator would contact me the next day, 5 more days went by with no contact. I contacted Tom the owner via email again to say that I hadn't heard from his people. He responded with an apology and had an estimator contact me the next day. A time and date for an estimate was arranged; although the estimator arrived on time, he was unable to figure out how to do the job. He asked what equipment the prior arborist used, how many people they had and how many days the job lasted. I should have stopped there, but I was hoping he would figure it out or at least talk to the boss and figure out if they had the capability to do the job. The past 4 times we have had the hedge trimmed, its cost approximately $4,000- $5,000, so its not a small undertaking. I told him how the previous Arborist did the job -by craning in a extendable picker basket. He then said he couldn't provide an estimate that day, but would check on the necessary equipment and provide an estimate within 5 days. Its now been 2 weeks with no contact, I assume they are either unwilling, or unable to do the job or just incompetent. The reason for the poor rating is the complete lack of professionalism. If they had said we don't want to do it , or are unable to do it- I would have no issues. But the need for me to contact them multiple times for an estimate and the lack of follow through of any sort warrants a warning for Angie List members.

They arrived right on time. They not only did the work and cleaned up afterwards, but blew the leaves off the driveway and parking area.

From start to finish, Tom Burke of Tree Master's, Inc, and company, were punctual in communication and service. Very friendly and personable. Hired to prune / cut back my very overgrown Lilacs. A job well done, very clean angled cuts. Lilacs will be much healthier with Tom's care. Cleaned up around the Lilacs, trimmed all suckers, raked surrounding area, and hauled away all debris... my Lilac bed is much tidier now. I am very pleased with the work done, the price, the professionalism, and the friendly customer service. Tom takes pride in his work and cares about his customers, which is why I am so happy to have found Tree Master's, Inc. Will recommend and will hire again.

Arrived on time, worked all day, were courteous, friendly. Did nt complain when I had them redo a laurel making it shorter. Cleanup was satisfactory. Neighbors liked final results. Me too. Price was about 25 percent better than other bids.

We were very happy with the work provided by Tom Burke. His estimate was the lowest, he did an excellent job, he left no mess behind, and he did exactly what we had asked of him and he had promised to do. He worked quickly but carefully, and his trimming work was aesthetic. He advised us on the permitting process for removing a tree, and was able to fit us into his schedule as soon as our permit was ready. He is a very nice person and a pleasure to work with.

Tree Masters proprietor Tom came out and went over each tree branch by branch, writing down exactly which ones needed to be removed. He pointed out where branches were too close to the chimney or power lines. He then gave us an immediate estimate, but he did not discuss getting the necessary permit at that time, which would have been helpful. When we asked, he gave us the city arborist's name and number, however it turned out you have to call the office and go through the secretary. Anyway, given the Tree Masters name, the arborist gave us a permit within a day or two. Tom showed up with a crew promptly on the scheduled day and assigned the work, then left. The crew was fast and efficient, although we did have to point out one branch that was initially overlooked. The crew cleaned up everything and asked us to review the work before they left. We are now getting sunshine onto our lawn and parking strip, and hope to have a somewhat easier time shifting leaves this fall. Tree Masters gave us the lowest estimate and we feel we got very good value for our money.

They were efficient, careful of my plants and home, did a nice clean - up and were friendly and very nice to work with.

The crew was on time. Tom came also and gave detailed instructions. They started work right away and except for a lunch break worked for hours. Not only were they responsive to my requests they also made suggestions. As the trees were very big shaping them was a group effort. After doing the work they cleaned up. The clean up was above and beyond as my yard is pretty messy. The only problem was getting a city permit which took two and a half weeks.

Tom and his team did great. They showed up early in the morning per my request and did what the quote asked for. Cleaned up nicely. I couldn't have asked for better service.

Good experience with staff. I plan on using this company again.

They were very good. They came on time. They charged me what they said they would. I would definitely recommend them.

I didn't use them because the quote was too high. They came right out and they were great. They were very professional.

Called for an estimate, received a confirmation call that evening, and Tom came out within a couple days for an estimate.. He was extremely cordial and professional. His crew came out only two days later and did a great job, even thru thunder and lightening! I also appreciated that they seemed to have a good time while working (but perhaps they were making fun of my overrun backyard :) Left it neat and clean. Will definitely be using them again.

Did an excellent job, came out on weekend to give estimate, had crew here within same week and they did job very well and cleaned up so neatly you couldn't tell they'd been here, except for huge amount of firewood perfectly stacked. Would definitely hire again.

They did an excellent job and even went above and beyond what was in the bid at no extra charge. Tom has an artistic eye and is very concerned with the aesthetic appearance of the finished work. They worked along at a good pace and before I knew it the job was done. The cleanup was meticulous and I would strongly recommend this company. I will definitely have them do future work for me

I am extremely thrilled with the work they did. I decided to use them because Tom really seemed to understand what I was trying to accomplish and got the big picture of what I wanted. The trees look wonderful, they came out right away and were very professional. They not only took away the debris, but left some areas cleaner than they found them.

They did a very good job. They cleaned up everything and ground up the stump which we were very happy with. They took the necessary precautions so that they didn't damage the house or powerlines and they were great.

The time between the bid and the actual work was just a few days. The work was done very quickly. They made sure that they took the tree down correctly and safely. They made sure that they cut off part of the tree and lowered it down safely. They did a great job.

The job went very well. Tom came out the same day I called to give me an estimate, then returned to do the job within a day of my return call. He was friendly and polite; his crew was competent and considerate. The crew had the tree removed and debris cleaned up before noon.

A crew of three came, did the work efficiently, with an eye towards tree health and landscape appeal. They cleaned up quickly; were very professional, plus Tom is a great guy to talk to! This work was done two years ago, and I am just now needing to have more branches pruned back.

Great! The guys showed up early in the morning. They were professional, courteous, and punctual. They cleaned up all debris and left the yard clean.

Tom showed up promptly and gave us a thorough estimate. His crew arrived when promised and worked steadily, causing no property damage (a big plus!) and cleaning up after themselves.