Prestige Services Inc

They were professional and final work was good.  But responsiveness was slow because they had to check with warranty company between every visit, so  what should have been a single visit stretched into about three visits over many weeks. Also, first new valve stem put in valve body during second visit started leaking.  (Was still able to shut off though.)  They fixed it again with no complaints and it has held about a year now.  So final work was good.  But if it had been a valve in a more critical location or we had not been home and heard the failure, it could have been a disaster.  Work on the bathtub drain was very nice and we have had no problems at all.

Overall, things went well. I wish he was able to get the parts from a local distributor so that I did not have to wait for 3 additional days for the part to arrive. But it is understandable. However, how fast he was able to schedule the replacement of the part is quite good.

addtional expenses added beyong co-pay

They did a great job! They were on time and very professional. They also call 30 minutes before they come, which is very nice!

Overall, did not go well. He was late to arrive, made the return call very late in the evening. Did not fix the leak, took forever to come once appointment was made, does his own phone calls so you end up playing phone tag to set up the appointment. Made up something that should have been straight forward, very stressful and complicated. Work done July 2005.

The initial appointment went fine, but they did not return to do the work within the week as promised. I called and left a message after about 10 days. They called back to say the warranty company had just approved their work. We scheduled a time and arrived punctually and did the agreed upon work. However, he gave us everything to throw away including his latex gloves. That was probably because of the 30 yard dumpster in our driveway - although I didn't think it was good business practice.

COST IS AFTER HOME WARRANTY COVERAGE. IT REQUIRED THE WORK BE RE-DONE ON MULTIPLE OCCASIONS. THEY WERE DIFFICULT TO CONTACT, & WOULD TAKE WEEKS TO RETURN, AND FINISH UP THE DETAILS OF THE PROJECT. ENDED UP FINISHING ITEM MY SELF. VERY DISAPPOINTED.