Monkeymans Tree Service

Chris R. from Monkeyman’s will not respond to me about my questions on items I was billed for. I have asked at least five times. He has contacted my insurance company multiple times and will not respond to me as a client about the questions. He seems more concerned with making sure that these high and possibly inaccurate charges are covered and he’s following the insurance company’s systems as opposed to providing me with the actual details on why I was charged what I was. To cover himself, he has you sign off on a “menu of pricing” initially with no quantity or amount details (and later edits it without client approval). Due to the lack of response, I provided a written explanation and payment for the services I received. Several weeks later, still no response to my questions, I am being billed the total amount (thousands over) with no acknowledgement of what was submitted. I am also be threatened via “intent to lien” and am required to submit payment within 10 days. I also did not appreciate that there was no notice. A crane showed up at my house with no communication. I had to take off work to deal with this. They left the root ball and I had to hire another company to deal with. This has required hours of my time and could have been alleviated back in February if they could have responded to my billing questions. Because of the unprofessional way this was handled and the track record of unhappy clients being overcharged including myself. I do not recommend that anyone choose this business for service.

I talked with the neighbor and they agreed that I could take the large limbs that extended out beyond the drip line, but they wanted to keep the tree for privacy. James worked with me and determined exactly what would be done that would improve light to my own yard while not disfiguring nor hurting the tree. Donny, another arborist, did the actual cutting and was particular about not cutting arbitrarily along a sight line, but at limb junctures that would not hurt the tree's growth but would allow more light into my yard. From their side of the tree, the neighbors couldn't even tell that the tree had been trimmed! And now my young maple tree gets light on all sides, and my flowers and shrubs in my front yard get light on more sides and more hours in the day. Monkeymans is a very professional group of arborists who know Portland-area laws about trees and property rights, and who know their different kinds of trees and how to trim them. If you want it done right, by a company who pays their employees fairly and covers all of their employees' insurance (not just one or two workers), these are the guys. They're not the cheapest - but they are the best, and you won't find yourself paying more in legal trouble afterwards.

Chris is very committed to giving you the best deal for your money and the best customer service possible! He was a true joy to work with and stood by his word. I would recommend him in a heartbeat!

Everyone I communicated with was nice, polite, and professional to me. They showed up early and worked tirelessly until the blackberry vines were cut to the ground and removed. That's all I can remember.