High Rise Carpentry Design

Definitely disappointingly subpar. List of issues below: 1) While the tilework quality was ultimately acceptable, it took FAR longer than originally projected, leaving us unable to use our kitchen and bathroom for weeks. 2) Ruben's Team removed an existing tub and installed a brand new tub; however, they covered up damage that was made to the new tub during the installation with tape and didn't tell me about it until after I looked under the tape myself. They did replace the tub upon my insistence, but I was disturbed that they were OK with "sweeping this under the rug" instead of immediately fixing the issue and that the replacement ultimately further delayed the project. 3) They completely redesigned the shower plumbing and that plumbing has critically failed. We had a second reputable plumbing company come out to provide us a quote for fixing the issue and have asked Ruben for a refund in that exact amount so we can actually use the shower we paid thousands of dollars for (we sent the actual dated quote to him for his reference). He initially responded that he would like to see the issue in person, we offered him multiple times to come by and see it in person, and he went dark on us communication-wise for over a week. Shocked by the lack of communication, we requested an immediate resolution....and he has now officially ghosted us. 4) Ruben's team was contracted to install the cabling for an EV charger we supplied and already had on hand. We had to cancel the project mid-way after realizing that they were using indoor rated cabling outdoors, there was no conduit, and the incorrect gauge for the EV charger was being installed despite having full access to it and the related instructions/manual. We had to personally repair the damage to house incurred during their work on this project and then had to secure a separate contractor at our own expense to repair the bad work they had done. Overall, we are extremely disappointed and dissatisfied. The communication we have received (or lack thereof) and the failed work are both unacceptable and unprofessional. We are truly upset that we have paid thousands of dollars to this company for this project and have now have had to spend thousands of dollars for rework of core pieces of the project they were contracted for. We have asked for a resolution from this company by way of paying for the quoted amount by our newly vetted plumber, which considering we did not ask for reimbursement for all of the additional expense we will have on top of that to retile that shower wall nor the cost incurred in fixing the bad electrical work, we thought that it was MORE than reasonable. Future clients beware and Angi we hope that you will assist us in reaching a resolution.

Very professional and courteous and performed the work quickly and at a reasonable price.

He was very good, courteous, and completed the job on time. When they painted the garage door moisture must have got in because now it has bubbles on it. I informed him of it and he still hasn't showed to repair the issue but this was my only complaint everything else was good.

Juan was prompt every day, and was very clean and professional. He is an excellent communicator and was pretty thorough. The only mistake is he forgot to ask me if I wanted the walnut trim to be stained, and I assumed he was going to do this but he didn't. Honest mistake because I didn't want him to finish painting the room so he assumed that also meant the trim. However, we cleared up the misunderstanding and he got back on track without losing much time. Overall, he did a great job and I'll be calling him again.

Team showed up promptly on Monday and did the bulk of the interior work, the next day they showed up to finish the outside work and were professional at all times. They paid attention to the details, returning the electrical covers, baseboards, lighting, etc... that had been removed during remodel. They swept and scrubbed after job was finished (lots of dust from drywall cutting). On the exterior there was a spot that the plywood wasn't in good repair. Juan asked me to come look at it and make a decision to remove and reinstall some new material or leave as is. He explained the pros and cons, gave me a fair estimate for extra work ($150) and finished off the job nicely. I am always impressed with the work of this company.

Juan has been to our house for 2 quotes, 2 jobs in the past year. He is professions, on time, does well with written, verbal and emailed communications. He showed up and completed both projects on time, on budget and with great quality. I have recently requested a bathroom remodel quote and he was very competitive. I will have him back for any project/remodel we tackle