ANDERSON DOOR & WINDOW MECHANICS INC

Our MCM house had their original single paned glass windows from floor to ceiling that had lost their seal due to cracked glazing and were now loose in their wood frames. Jared and Gordon bid the project and offered two options: 1- remove and re-set the single paned glass or 2 - upgrade to double paned glass. We felt that the cost of replacing to double paned was quite reasonable and the were happy to hear that they would work to retain the original look of our house. We were impressed by their attention to detail and communication throughout the project. Jared supervised and readily detailed the daily progress and kept us in the loop. Very happy with the project outcome and highly recommend Anderson for any MCM window upgrades or unique custom window projects.

I chose not to move foward with this company as their quote was twice that of other companies and their quote was for a step down from the Tuscany series of Milgard. I had to put a date in this form other wise it would not let me proceed. I did not have services done by this company as their quote was too high.

Company showed up on time as promised. Several issues that arose (typical of such work on a 35 yr old home) were quickly addressed. Work on two master bedroom windows took two days to complete so ADWM installed plywood on outside of house to cover window openings over night. Also installed tarp to deal with any overnight moisture. While this work was being completed (master bedroom window removal and re-install), a 3rd worker began the removal of old glass (double pane) on four external windows on south side of house that needed to be replace with new glass and seals due to 30+ years of sun exposure. This work was completed in 1 day split between afternoon of one day and morning of another. ADWM service personnel did a very good job of removing existing tongue and groove cedar siding (required to expose entire window frame) so it could be re-used without incurring additional expense. Service personnel did a very good job in cleaning up the job site. Quality work, friendly and competent service technicians that did the job right the first time. I had previously used ADWM to service a 30+ yr old patio sliding door that needed both new rollers and track. That work was done earlier this year. P Webber Beaverton, OR

Multiple projects were contracted: the first was total repair of a window and frame that was destroyed in a burglary in March, 2012. The work was completed beautifully by the owner's son. Bids for other repairs to door and another window were excessive and therefore not contracted. Subsequent to the excellent work that was completed, Anderson et al was asked to provide and install a bay window and issued a contract 7/11/12. Installation date was set for Monday, August 27, 2012. With minimal notice, the company delayed the work to the following Saturday, 9/01/12 during which time workers expect to be paid overtime and at which time workers discovered dry rot. The bid for repairing the damage was extremely high and therefore not acceptable. Anderson was asked to modify the order to accommodate tear-down of bay and measure for a narrower center picture window. A different company's contractors did an excellent job in removing the bay and framing for a new window. Anderson lost the measurements for the new window and failed to order the new window in a timely fashion. Ultimately, the new window was received in October, 2012 and there was barely time to install it and paint it before the rains. The last project cited above was a very poor performance by this company. Bids for labor were far above those from other excellent contractors. Communications were very poor, reasons cited by Anderson, et al, were that the scheduler was on vacation, there was too much business to keep up with and and quot;things are fairly crazy for us right now with the demand for our business.and quot; Gordon Anderson lost the measurements he made. These explanations offered scant comfort for me, the consumer. In my experience, Anderson Door is capable of doing excellent work. However, the price is excessive and the punctuality and communications are poor.

Since I have arthritis in my hands, I wanted my front door deadbolt lock to be easier to turn, since it was getting really stiff. In addition, I wanted to add extra security by having the company install another deadbolt to the door at a higher level. When I called the company, I spoke to Pamela, who remembered me from previous jobs and had my file on hand right away. I told her my concerns and she offered me some ideas on how I might increase the security at my front door. We settled on an additional deadbolt lock, since it can be opened from the outside in case of emergency or just access by my cat sitter. She told me a service tech could come out that same afternoon and do the installation right away, which was perfect for my schedule. Russell arrived promptly at 12:30 and worked for two hours. He had to improve the locking mechanism on the old deadbolt to make it move smoothly, plus drill a new hole in the door and install the new deadbolt at a point where I indicated I wanted it to go. He wrote up the work order estimate, I signed it, and he worked diligently for the next two hours. He put down a heavy canvas drop-cloth and after the work was finished, cleared away everything and vacuumed the floor. I checked the locks and was very happy with how easily they worked. The work came in at the estimated price. Overall, it was a very smooth, positive experience. I've used this company several times over the years and their work is always excellent!

Called on a Tuesday afternoon and had someone out the next day. Estimator was incredibly professional and thorough, took his time and took lots of pictures to help communicate scope of work to his technician. Technicians showed up on time, were clean, had good suggestions, communicated well, and the leak has stopped.

I have French Doors exposed to the full northwest (no covered porch). Many folks in the trades call them and quot;guaranteed to leakand quot; doors. Anderson took out the doors and door frame, put in a drain pan, a new threshold, new door sweeps and put it all back together. Its been about a year and no leaks. The service person did the job in 2 days. In between, he put up temporary (plywood) barrier to keep the elements out. I think the job was well done at a reasonable price.

Nathan, the installer left behind no visible sign that he had been here to install the new windows. It was a fantastic experience for us. We were referred to the company by Gordon at Clear Choice Windows.

Perfectly. The price for the door alone was half what other vendors wanted to charge. We added the windows, got exactly what we needed and still paid $200 less than we'd budgeted. I highly recommend them.

We didn't actually go with the service. We found the prices to be much too high, and this was confirmed when we had The Door Works come out and fix the rollers on our Vinyl Sliding Patio Door for nearly half the estimated cost of Anderson Door. Gordon was courteous, arrived on schedule for the estimate, took pictures of the problem areas, and a few days later emailed us a detailed quote with several options. Sorry guys. I found you to be very professional, appreciated the detailed email and the multiple options, but we just couldn't see how replacing a couple rollers on a vinyl slider should be $325 when a competitor did it for $185. Even $185 seemed high, but at half your rate, it then seemed like a bargain.

Quote was quick, price was in range with other estimates. We chose Anderson based on our experience with the estimator. The workman, David, arrived on time and completed the work efficiently and with nice craftsmanship. He cleaned up the mess so that we hardly knew he'd been there. The strike plate for the new door hadn't been included, so he came back a couple days later to finish up and give us some pointers on the new door.

A previous tenant removed the security/screen door. We had an installer put it back on, but it was not put on correctly. It would not close all the way, got stuck on the bottom when closed, and would not lock anymore. I decided to call Anderson Door and Window Mechanics, Inc. because I had used them in the past to work on two of the doors at my home. They did an excellent job then and I knew I would get the same at the rental. The job was well done and the security/ storm door works like it should. I am glad I call them to do the reinstallation.

Extremeley professional, punctual and Jared was awesome to work with. The price was higher than the competition, but they definitely seemed to understand the job much better than others.

AWESOME we will always come back when we need something done.

They were great and came out right away. They fixed the problem and even came out a second time for no charge. They were extremely nice and prompt.

After chemically stripping paint off the front door of my 1921 bungalow (with 7 panes of glass), the stripper placed the door outside to dry, where it unfortunately fell over in the wind. Two panes of glass broke out, and after the wood dried, I noticed that it had split in a number of places. A general contractor, who a neighbor recommended, referred me to Anderson Door and Window Mechanics, calling them the "brain surgeons" of door repair. Although they were booked up for a few weeks and I did not have a front door during that time, Anderson did a fantastic job and the repair was worth the wait. The office staff, estimator and carpenter I worked with were all very professional and helpful. Jared, the carpenter who repaired my door, especially went above and beyond the call of duty. He managed to find a rare part (extra wide brass threshold cap) that we did not realize we would need. He also offered great advice and help on an unrelated dry rot problem on my front porch pillar! I was very impressed with the thorough, professional, friendly service that Anderson offered from start to finish. They gave me a discount on extra parts and labor that we did not anticipate, which was so helpful, and followed-up afterward to be sure everything was working well. Anderson also recommended a couple of folks for staining/varnishing the door, and I went with one of their recommendations. A+ quality work and service!! Special thanks to Jared for being so nice to work with, extra efforts, and tending to the details! I am a detail person and truly appreciate Jared's level of attention to the finer points. Thanks to Anderson Door and Window Mechanics, my vintage door has a new life!

We just got done with them this morning. They were really good. They were persistent, which was good. I would recommend them. I thought they were kind of expensive. We would consider using them again in the future.

We had to reschedule the appt. a few times. They also got my email address wrong...Eventually, they came out and a young fellow gave us a bid for new caulk on some of our external windows. I was shocked at the estimate - $1400-$1850 to re-caulk some windows...Absolutely insane. So ridiculous it is laughable. I got the feeling that they saw our house - thought to themselves -- these people have money - and started adding useless and unnecessary work to the bid...I just wanted a bid for them to recaulk two windows, yet the estimate included lots of scope that I didn't want...and even with that scope, the price was beyond comprehension. I have no idea if they are good or not - I passed on the work...I will not pay 10x the going price for services from this company. Beware!

Perfect. Reliable craftsmen, project looks beautiful. They found some dry rot in the basement door jamb (it's an old house, no surprise), and offered to replace that side of the door jamb for a very reasonable price. I will definitely work with them again.

I thought that the rollers on my sliding glass patio door had broken. I called Anderson and they qouted a price range on the phone that sounded reasonable to me so I booked an appointment. The tech showed up within the time frame that they said they would which is a big plus in my book. Any company that shows up late I will automaticaly drop a letter grade. The tech examined my door and said instead of roller replacement all it needed was an adjustment. So instead of the job costing me 275-300 dollars for door removal and roller replacement I was charged only 75 dollars. I love honesty in business and I think you will find it at Anderson Door and Window. Thanks!

I chose this company because they would install just doors instead of doors and frames. My house is 50+ years old and it took some time and extra work to get the doors to fit, but it looks great and I am VERY happy with the results. Jared, Gordon and Tim did a great job and cleaned everything up perfect!

My house was built in 1904. Jared fixed the threshold and weatherstripping of my front door. He brought with him different types of threshholds, which I could choose from. He seemed very knowledgeable about his work and explained things well. The door now closes securely, and I do not have a draft or gap under the door. Since the house was built in 1904, the floor around the door had settled a bit which made this task a little problematic, but Jared did an excellent and careful job.

Our son, who lives in a house we rent to him, asked that the bathroom door be changed to swing outward. The bathroom is very tiny, with just a shower and toilet in it, and the opening door took up all of the floor space, which made it impossible for his wheelchair-bound girlfriend to use it. I called Anderson and Diana had a tech stop by the house the next afternoon on his way home (he lives in the area) to look at what needed to be done. Two days later I called to see if they had the estimate done; Diana said the tech had not been able to meet with the senior estimator yet, but she would make sure they got together the next day. That next day, Diana emailed the bid to me. I called her and she scheduled the work to be done a week from then. I faxed the signed bid back to her. The day before the work was done, Diana called my son and she called me, to verify that the appointment would be the next day. The tech showed up on time and did a very good and quick job. The door is better than before, since it used to stick somewhat! The tech called me as soon as he was done to describe the work and get my credit card number. He left the work receipt with my son. He was very courteous and professional on the phone.

Homeowner picked out door hardware. Upon asking for design advice for hardware to complement door, only "that should work" was offered. It did not! The technician worked in the dark with a headlamp until 8:30 PM Friday night. He did not install the homeowner-provided screen door hardware, but a cheaper model provided by Anderson. The doors did not close without strain caused by the door handle being too large for the space between the screen and front door. The technician claimed he did not notice! How could he not? One door could close but not both. Anderson corrected the problem by having the handle cut down. Further, the door handles are off-set and not installed in the center of the stiles. I asked the technician to have Anderson send me an invoice for the final 1/3 payment as I paid 2/3 up front then waited more than a month. Instead, they charged my credit card without my authorization and did not send the final bill.

Dave explained everything before he started and cleaned up not only all the sawdust but also other foam I had stuck to the door sill. He also removed the old weather stripping so carefully that I was able to reuse it elsewhere. He answered questions for me about how I could adjust the storm door for better wind resistance, even though the storm door was outside his scope of work for the day. Fixing both interior doors was time consuming, but as Dave explained, he wanted to do the work to a standard he would want in his own house. What more could a customer ask?