HOME COMFORT HEATING & AIR CONDITIONING,INC

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The only negative thing I felt was the workers kept gettting called away for another project. This was always pre-arranged and I agreed when asked if it was OK. The heat pump was installed in one day, but the weatherization took longer, which was not a big deal to me since neither heat or a/c was a necessity at that time of year.

The company was easy to work with and the technicians were on time, profession, and enjoyable.

Despite the bid specifications to the contrary, the geothermal system was not installed correctly. The geothermal lines were supposed to be placed at a depth of five (5') feet so they would not present a digging/trenching hazard. Instead, a full eight feet (8') from the dwelling the lines were only at a depth 38" -- placing them in a hazardous position for any future landscaping/irrigation system which might be installed in the yard. Unfortunately, our landscaping contractor, who was trenching lines for the irrigation system several months later, trenched through these shallow lines. HCH came back out and tried to shift the blame on the landscaping contractor, then turn around and offered us a "repair solution" of over $7,000. Another HVAC contractor was brought in who confirmed for us that the HCH installation was incorrect. We ended up paying $4,808 to the second contractor to repair the damaged lines. We still have concerns about whether or not the system is running as it should since the lines were installed at such a shallow depth. We made a formal complaint to the Oregon Construction Contractors Board (CCB), but company president, Jeff Elling, wrote the CCB saying that the agreement was between HCH and our general contractor, and he had no obligation to respond to our complaint as the homeowner. I've never seen such a display of arrogance. I would not hire this company to work in your home for any reason.

Their communication with us was very good throughout the process. Their quality of work was excellent.

It went fine.

They were prompt and thorough. Two different teams did each separate job. Initially the ceiling team were supposed to install some vents as well, but the structure didn't allow for that. Communication with the home office was very good. Michelle was especially helpful. She set up all the paperwork for our refund from the energy company, all we had to do was sign it and mail it in, but she is the one who told us how much to expect back. Also, we ended up having a problem with our duct work separating in the untreated part of the house, I think due to the under-house team insulating the ductwork in the treated part. She had a team out within 24 hours to crawl under our inaccessible part of the house, and they restored our duct work on that side to better shape than what it was before they did the insulation. We would recommend this company for insulation work any time.

Good service, good price, the EWEB inspector made sure the soffit vents were not covered. We are very satisfied.

They were experienced, competent, and efficient.