ProDrain & Rooter Service

Aside from the above detail, I thought that it went very well. This started late on Presidents Day and they got here the next day just a few minutes beyond the promised 2 hour window. As mentioned above, work was checked and we never got the impression that they wanted to just "snake and go". They wanted to do a good job. However, the next day we found that a downstairs shower was now blocked. This was discovered later in the afternoon so they came back the next day. George snaked out the shower and even rinsed it out. Work was done very well and George kept things VERY clean. After all that, there was no charge for that 2nd call!

Very well. Arrived as scheduled, all work done and cleaned up area in about 45 minutes

They were perfect and wonderful. I would recommend them one thousand percent. I think they charged me about $150 but I do recall that whatever they charged was well worth it. I would use them again in future.

Called in advance. Was prompt. Cleaned up after. Very professional and cordial. Respectful of people and things in the house. Excellent work. Guess you know I will be calling them for every job in the future.

They were on time, pleasant and explained why our older, smaller throat toilets just naturally drained slower. Recommended upgrading at least one toilet in the future to a newer style...but no hurry.

They had to redo our sewer line on a very short and tight timescale. They had to fit their time schedule before the landscapers started their work. By the time I confirmed with them that I wanted the service done, they came out that same day and started to map out where they were going to go even before I signed a contract with them. They were very polite. They have been very proficient. They came out and started digging. They were expecting to dig a 2 or 3-feet wide trench, and they wounded up having to dig probably a 6 or 8-feet wide trench. They were there on time. I was home the entire time, and anytime I had any questions they were willing to answer the questions. I was out there taking the pictures and just identifying what was going on. It looked like they spent entire time and extra effort to make sure that the sewer line was stable. The inspector came out and had nothing but praise for them, so it seemed like it was pretty straightforward. We had 3 different quotes. One was twice as much. One was right at the same price level, but they weren’t going to go all the way to the street. They were only going to fix them because the situation was that somebody had put in the pipe partially. They only reached up to the sidewalk essentially and then stopped and then just plugged it in to the cement line, which was quite another problem. Fortunately we went all the way back because had we not we wouldn’t have found there was a leak underneath the joint.

OK The faucet plugged with rust so they came out later and cleaned it out.

Greg was very professional and friendly. He showed up on time and had no problem with the crawl space. He provided a good overall inspection of our plumbing and alerted us to immediate issues we were unaware of (like the bathroom sink not being properly vented). He also broke down his estimate into what we should do now and what should be done in the future.

A truly awful experience! The main issue that we had with ProDrain was with the sewer line. The technician couldn't get the cap off of the sewer access point (in our basement) so he started bashing it with his tools (we could hear him from upstairs as the racket went on for about 10 minutes). When he finally got the cap off, he checked the line and cleared some small root intrusions. Then he came upstairs, made no mention of the fact that he broke the cap (!), and left us with the impression that everything was fine. Later, we noticed that the cap was merely sitting on the sewer access point instead of being screwed onto the line and firmly attached because he had broken the rim where the cap was supposed to go. We called ProDrain to complain and ask them to come back and fix it. I told them that I expected that it would be fixed for free since they broke it. The phone operator said that they would take care of it. They sent someone out and he fixed it AND THEN they expected payment for coming out again and fixing what they had damaged! There were many points along the way when ProDrain could have communicated to us that there were problems, but they did not do so. There was no discussion that they were having a hard time getting the cap off (for whatever reason) or that they had broken the cap. There was also no communication that their expectation was that we would have to pay for damage that they had caused. I found their work to be substandard and their professionalism completely absent. >> The ProDrain technician also cleaned out the storm drains but left all of the gutters detached and, in one case, removed from the house. He also tramped through my living room with dirty boots that were covered in debris from working on the sewer line. YUCK!

Good experience. I would use them again.

we had 3 different plumbing and excavation companies look at our project and no one but pro drain seemed to have the knowledge to do what was necessary to fix the problem. i first met with Tyler, the outside excavation specialist, and he called in Greg Fort, the inside plumbing expert. together, they figured out the best way to fix our problem. that entailed digging a trench through our finished basement and outside of our house to the city sewer. they put in a new sewer at the right grade, installed backwater valves, and put back in place all of the plumbing that had to get ripped out. we re-did the bathroom layout in the meantime and they came in and put everything in place for the new layout. it was the best experience. everyone in that company, from the office to the laborers is so nice, so professional, and easy to deal with. i would not have expected things to go so well. i would recommend them to everyone. their price was extremely fair as well, less than the other bids we received. i am so impressed.

Travis showed up an hour early and I wasn't there. Left a message that he was leaving and I should call and reschedule. Strike one. The appointment was set for between 3-5. I couldn't get there before 3. Called and got that squared away. Travis shows up @ 3:30ish. Fine. Explain the problem with the sewage ejector. He says it needs to be replaced. Let me see what pumps are available. Comes back inside about 20 min later saying he's found the pump it's up on Columbia. But not to worry he won't charge me for travel time. In my head I'm thinking ok it's 4 oclock. He's bid the job- not normally part of billable time and he's going to get the pump. 2 hr install time x 95 + 380 for pump as quoted. Travis shows back up @ just after 5. Comes in and poof is done by 6:15. and he did a good job with the work......Says he's going to write up the invoice on Monday and he's ready to go home. I say hey- no problem. so 2 hr's @ 95 would have been 190. Really the work took 1 and 1/4 hour. Which should be 119. Plus pump of 380.....499. I hope you are all following my math here. Needless to say I was floored when I received a bill today for 800+. NOt only was I charged from the minute he pulled in my driveway but I was charged 145 an hour for half of the time because it was after 5. NO ONE TOLD ME THE RATE WENT UP. I would have said comeback on Monday morning and do the job then. Now had Travis said travel time to get parts is part of the deal I could understand. But this is a first time for me with this company and this type of service. In the end Travis did a bang up job on the labor and completed the task. However the way the bill is padded and was told one thing then charged different leaves a really bitter taste in my mouth. Needless to say I will fight these charges but I will likely not call prodrain again. This sucks. They have been my go to plumbing team for 2 houses over 6 years.....

Very professional. Could not clear the outside drain since the slope was not sufficient; not a problem with a clog.

I called on Monday and they were able to schedule me in for Tues morning. I didn't even have to be there. They cleaned out the drain and called me when done. I gave them my credit card and the transaction was complete. I checked their work when I got home and the drain was working properly.

Pro Drain arrived to open clogged drains. Mario was prompt - actually arriving a bit earlier than scheduled - and went right to work solving a slow drain problem. He diagnosed the likely problem in an old house, worked cheerfully on the roof in the rain to solve it, and gave me maintenance options to prevent likely recurrances. On his way to the roof vent, he even scooped out an overflowing gutter for me!

They were extremely helpful and responsive on the phone, first suggesting to me how to fix it myself, before offering to come out. The plumber was ver y profeesional, and the leak is fixed.

I called them in the morning. They sent someone out in the afternoon. So very quick service. He had to be delayed for about an hour, but he called to let me know. I was glad about the quick response since this was a kitchen drain and I couldn't use the kitchen sink at all. I learned that several cups of cooked brown rice and a garbage disposal make for trouble!

Work was done professionally and on short notice. The front yard looks better than when they arrived!

No problems. The work went well. I am completely satisfied.

I called Pro Drain for a quote this morning. They charge a flat fee for a bathroom sink of $75 no matter how long it takes. That sounded great compared to having a plumber come out at the higher hourly rate plus charging extra if they need to use the snake. I called at 8:30 and they were able to get to me by 9:45 the same day. Jer was in and out in 30 minutes and the drain works great now. He left everything neat and clean after he was finished too. I would definately use them again for a plugged drain of any type.

On a Friday afternoon I discovered my lower floor toilet was backed up. I attempted to plunge it without success. I called ProDrain and they set up an early evening appointment for me. Jeremiah showed up about 15 minutes early. He had a number of problems with my job, but he accepted full responsibility for the issues and was persistent about completing the job. He also had some equipment problems which prompted a call to George the company's owner who showed up pronto with a replacement part. I am very impressed with the professionalism of both Jeremiah and George and I will definitely call ProDrain again if I have a similar problem again.

Our basement drain started backing up, so we called Pro Drain to come out and look at it. They were able to send someone out the same day, gave me several time windows to choose from, and the service person showed up right in the middle of the time frame I chose. Within 30 minutes, the drain was clear and we regained use of all our water fixtures. It is a pretty routine drain-cleaning job, according to the service person, but I was really happy that they could schedule me in the same day and made such quick work of the problem. It is nice that this company is so responsive seeing as how the problem of not being able to take a shower is so distressing! The cost was extremely reasonable, too.

I had a plugged toilet, neither Liquid Plumber drain cleaner nor the plunger worked. I called Pro Drain and they came out within 3 hours. They could not clear it from the bathroom and so climbed onto the roof and cleared it from the plumbing vent. The problem was rust in the main sewer line. They were professional, clean, and my toilet works again!

Very professional, good job. But a slow leak developed in the kitchen disposal pipe over the weekend after the job was finished. So we called the next business day and the plumber returned and fixed it.

Both times they did the work quickly and efficiently, and were able to come out the day after I called. For my standpipes, I'd previously had a drain company come by to take a look, and it was their opinion that they'd need to use a water jet to blast out the clogs, and that it would cost about $300. So I was very happy when ProDrain was able to do it more simply (just used a snake) and for a lot less money. Each plumbing job took them less than an hour. I seem to recall they bill a bit differently than some plumbers (no "first hour" charge, just hourly I think), so for small jobs like mine the cost ends up being less. Next time I have a plumbing problem I'll definitely call ProDrain.