ProDrain & Rooter Service

What a refreshing experience. I was going through a very bad ordeal with another Plumbing Co that was basically trying to rip me off. I had a minor leak (leaking gasket on my kitchen drain pipe). This other company came out and fixed one leaking gasket but told me there was another leak and they would need to tear out walls and at $35.00 in 15 minute intervals. That plumber would not even commit to a time line. When the plumber left, what was a minor leak was now a major leak. I could not even use my kitchen sink. I called Pro Drain practically in tears. The representative was very reassuring and courteous. She set up an appointment for me. When the plumber arrived he assessed and fixed my leaking gasket in ten minutes. Waa Laa, magic, he did not have to tear out walls. The other company wanted to charge me $800.00 and would not commit to a time line AND they were rude and condescending. Now I am going to hire Pro Drain for a bigger job. Pro Drain is my new plumber. I highly recommend them. They were courteous, on time, smart and most important "HONEST".

I was impressed with ProDrain from start to finish! They were friendly and helpful when I called for their availability and general pricing, and had a plumber available the next business day for my small job. Their employee arrived right on time, was friendly and professional, and worked very efficiently, completing my two small plumbing tasks in less than an hour. I paid and was emailed a receipt the same business day. Excellent service, great prices, and I will definitely be using them again.

Good service and a nice guy. If you just have a clogged drain be sure to call someone like this company and not a plumber. Some plumber won't do drains and those that do will likely charge you more.

The work went very well. We will use Pro Drain again.

Excellent work, see above description. Friendly helpful professional staff. They solved the problem for $98.00, including fixing the sink, adding a part that the previous plumber had left out. The washer is draining freely without issue. We now know that in our case, the older (1960s-1990s) plumbing simply needs to be snaked every couple of years to clear debris that builds up in the line. We will know who to call next time this comes up -- Pro Drain.

Great service from Pro Drain. They found us an appointment the same day and their rep showed up right in the time window they set. He was very professional, unclogged the drain with the auger, and also made sure all the pipes and fittings were correctly tightened. (They weren't.) Great service and price.

After wasting time and money buying a hand auger and trying to clear the blockage ourselves, we called Pro Drain and Rooter. This is a job for pro's with power equipment... it is totally worth it. The service was prompt, courteous and efficient. They guy was really nice. It took less than an hour. It's exactly what you want from a rooter guy. We got an appointment for the day after we called. We were given a 2 hour window and the guy arrived right on time. We paid an extra $15 travel charge because we are way out in the country (Unfortunately lots of contractors and service people tack on this travel charge and we have come to expect it.) So for most customers it would be $85.

Last Thursday our sewer backed up late at night, before 3 days of big events at the house. RotoRooter came and got things going enough for us to limp through the weekend, but advised us that more work was needed. Monday, I called DrainPro to compare rates against RotoRooter. They were astonishingly cheaper ($87/hr vs $205/hr) and willing to tell me their rates over the phone (RotoRooter was not), so although they could not come out until the following day I made an appointment with them. The DrainPro plumber, Mario, called when he was on the way and arrived on-time. He worked very quickly to roto-root the line and gave me advice about what possibly to expect in working with the city (a camera inspection by RotoRooter had showed an alignment issue beyond the curb). Our cleanout is in the garage, and Mario very carefully cleaned the floor and walls after he was done and lubed the cap before replacing it. I was impressed start to finish.

Mario is the best. He's very professional and thorough and takes the time to explain what the issue is and how to avoid/fix it in the future. I've battled a recurring clogged bathtub drain for a couple of years now and have tried everything from using a liquid pipe cleaner (on a weekly basis) to snaking the drain myself, all to no avail. I finally called Pro-Drain and requested Mario, and after explaining my issue, he took the time to thoroughly snake the drain and found what seemed to be the culprit (a plastic razor shield). I highly recommend Mario to anyone.

They were prompt in scheduling and accommodating our need for a quick appointment.. Technician knew what he was doing and was informative. Took about an hour. They charge by the hour (everything seems to cost $100/hr these days.). Happy with the service.

They were super fast, they came out about 2 hours after I called and unclogged our guest toilet. The service call lasted all of about 10 minutes. They were very friendly and professional. I really appreciated how quickly they came out.

Connected immediately w/provider (i.e., no answering machine or wait for callback.) Appt set for "right around 10:00" am next day (Sat). Tech arrived at 10:15; clean, courteous, knowledgable. Was done and gone in less than a half hour. The price is arguably a little high; on the other hand, it was a weekend call. And they really do seem to earn the "Pro" in their name. Would call them again in a heartbeat.

He arrived on time; listened to my description of what was wrong; ran the washing machine and watched it back up. He cleared the line and I have had no issues since! Yay!

Friday evening the kitchen sink began to stop up. After a vigorous plunging that evening (which served only to bring up some disgusting metallic smelling black water) and my step-father's valiant attempt to rid the drain of the nasty plug Saturday morning (to no avail) we decided to find a rooter service to take care of it. I logged on to Angie's List and saw a number of great reports for ProDrain so I gave them a call. I called them at 12:53pm and was quickly connected to Mario (after I pressed one for the "on-call service technician"...which sounded expensive) and he told me it would be about $104 and he would arrive between 1:30 and 2:30pm. Well, $104 sounded pretty good to me to get the stinky black water out of my sink and have a fully functioning kitchen again. He arrived shortly before 1:30pm. He gave us a pleasant greeting, put on shoe covers to protect the floors, and got right to work. It took awhile because the pipes are old and plugged up "but good", but he just worked away until the pipes were nice and clear. When he was done he took a look at the pipe in the basement to ensure it wasn't damaged or on its way out, and to our relief told us it was in fine shape. He cleaned everything up, took his equipment out to the van and when I asked, he recommended a good natural enzyme drain cleaner every few months as maintenance. When he wrote up the invoice it was exactly $104 and he was gone by 2:07pm. I couldn't be happier! Fast, friendly, efficient, honest. Highly recommended!

I called Pro Drain to request service for a plugged main drain. They said they charge $84 for the main drain, plus $15 for each sink drain they clear. They said a technician would arrive at 3pm. He arrived at about 2:35pm. He put on shoe covers upon entering the house. He listened to my descriptions of the symptoms. We ran a few tests from different locations. He tried a closet auger (he said it would likely not solve the problem but it was a simple thing to try.) When that did not work he brought in a large power snake. He removed the toilet, and ran the snake down the main drain. The plug was dislodged at about 65 feet! He ran the snake back and forth around the point of the plug to ensure that it was thoroughly cleared. He asked if I wanted him to replace the toilet or if I wanted to do it. I elected for him to do it. He replaced the toilet, cleaned up, and removed his equipment. (When he brought in his snake, he requested newspaper to protect the tile floor. He took the same care when placing the toilet while it was removed.) The bill was $84 (just under 1 hour of work), $3 fuel surcharge, and $25 for R/R the toilet w/ wax ring. I have no experience with others in this business, so I am reluctant to judge the reasonableness of the charges, but the workmanship, skill, professionalism was tops. And in addition he was a very friendly and pleasant fellow.

I liked their bid. It wasn't an easy decision because there were pros and cons every way I went. I might contact them in the future.

The overall experience was very good. The office was accommodating to my problem and kept me in the loop when their schedule changed. The repair work was done professionally, with attention paid to keeping the area clean while it was being repaired.

Our morning started at five during extremely heavy rains with us discovering standing water in our finished basement with more gushing in through the shower drain. Only one of the many plumbers I called early that morning actually answered his own phone. He was 90% asleep but said "Call the city." That's because it was obviously a sewer/run off problem. The city came about 7 and said we needed to call a plumber who could do a video study to determine if the blockage was on our property or theirs. I started calling plumbers from Angie's List. Drain Pro was the only one that could do the job that day. The receptionist/dispatcher was knowledgeable and very pleasant. She knew what would be involved and sent the right person with the right equipment. She estimated the price correctly. The plumber showed up on time and was pleasant, efficient, and clear in his explanations to my husband who watched the whole thing. He was quick to set up, do the job, and leave. Now that we know what's involved we'll have the pipe cleared on a regular basis.

Jayson from Pro Drain performed the service and was on time, clean (took off his shoes each time he came in the house), and helpful with his explanation of the work and with suggestions to prevent problems in the future. I highly recommended Pro Drain.

I called Pro drain based on a friend's referral. I hired them because Handyman Northwest (Beaverton) could not clear the drain that they had been hired to fix and failed to come to our home on 5 attempts where they promised to do so. Pro Drain scheduled an appointment, arrived on time and fixed the problem in 15 minutes.

Great. The company was friendly and courteous on the phone. They were very knowledgeable about the issue we have. They set up a time to come out that was convenient for me. On the day that it was scheduled, Tyler gave me a call before the scheduled window that he may be a little late due to snow. He still showed up on time. He was friendly and courteous and got the job done.

My water supply line ruptured under my driveway at 10 pm on a Sunday evening. I called for an estimate on Monday (President's Day) at 8 a.m. Pro Drain was able to get Greg Fort to my house at 1:30 pm that day. Greg clearly explained what would be involved in re-establishing the water service, and provided an on-the-spot estimate. Later that evening Greg emailed me an official copy of the estimate, quoting the same amount as he stated in person at my home. There was a slight miscommunication about when work would start. I understood it would start the next day, but rather that was when the utility locating services would mark utilities. The plumbing work would begin on Weds. Jeff showed up Weds. morning at 8 a.m. as Pro Drain specified he would. At some point after that Brian P. also showed up, as did a third worker whose name I did not catch. When it was necessary for them to enter and exit my home and crawl space, they were very careful about using coveralls, shoe covers, and plastic sheeting to keep from tracking muck into my home. By 3 pm the work was done and I had running water again. The excavations had to be left open for the county plumbing inspector to review, and Brian and Jeff marked out the hole in the driveway with cones and tape. The inspector was expected to review the work on Thursday. After Jeff and Brian left I realized that the excavation next to my foundation (including the gap under my foundation where the new PEX entered my crawl space) was left uncovered. This concerned me due to the large population of raccoons and other small animals in my neighborhood. I have previously had critters take up residence in my crawl space, and was greatly concerned they might do so again with the new open access point. I called Pro Drain and spoke with Robin, who spoke with Brian. I was told this was standard practice, but my very valid concern would prompt discussion during a future staff meeting. So I covered the opening myself with plywood. A second miscommunication occurred regarding the plumbing inspection. I was told that the inspectors "rarely" want to look in the crawl space, so there was no need for me to be home to provide access. As it turned out, the inspector denied approval because he/she was not able to access the crawl space. Pro Drain indicated that the inspector had not informed them of this denial, so it was not known to them until I found the report on my door later Thursday evening, when it was too late to possibly get the inspector out again. Pro Drain indicated they would re-contact the inspector first thing Friday morning. Thursday evening the temperature dropped below freezing, Unfortunately, because the excavations had to be left open, the water line froze and I was without water again Friday morning. The plumbing inspector arrived at 10:30 a.m., executed his tasks, and called Pro Drain directly to have them defrost the frozen line and fill the excavations. Brian P. was promptly back at my house to take care of this. Regretably, the freezing temperatures had frozen the dirt pile for the hole next to my home, and that could not be refilled until the following Monday. On Monday the asphalt was patched, and the excavation next to my foundation was filled, and the weed barrier and gravel coverup put back in place. All the folks at Pro Drain that I spoke with (Robin, Greg, Brian, and Jeff) were professional and courteous, and very willing to answer all my questions. I would recommend them to others in need of similar services, and consider using them again myself.

This clog had occurred once before. The last time I was able to get it unclogged by using the $10 a gallon Main Line Drain Cleaner (strong base). This time I tried the same tactic but no dice. I gave it almost 2 days. I also tried a 25 foot hand rooter but it never reached the clog point. From previous experience I knew a competitor, roto rooter would charge around $160. So, I decided to try my luck with Pro Drain after reading the Angies List comments. It worked out very well. They came in and got the drain unclogged within an hour. Next time we get a clog I'll call Pro Drain as they are an affordable alternative to the other plumbing services around.

He quickly did the job and I was charged their minimum for a service call. Other work I've had Pro Drain do previously has always been perfect and reasonably priced.

What a great, easy experience. I called Monday afternoon and Pro Drain had a tech at my home promptly at 8:00 a.m. the next morning. Within 45 minutes, he had snaked out a remarkable number of tree roots to clear the drainpipe leading away from the house. The technician was personable, efficient, and took the time to answer my questions. Pro Drain had said on the phone that most problems were solved within the minimum ($84) charge. I was surprised and pleased that indeed it was so.