Raleys Pools

James Raley just ripped me off on a $24,000 job. His crew poured the plaster on my pool remodel in TWO SEPARATE DAYS with a thick mixture. My pool has a seam down the middle and blotches of discoloration and egg shell cracking everywhere. We paid for new lights and they never got them to work. James said he would replaster it the following February and then never contacted us nor did he answer any of our calls. Finally I reached him by phone in May (I had to use a different phone number because he was screening my calls) and he said he would send someone out to fix the lights and finish the replaster in the fall so that we could use the pool during swim season per our request. When the guy came out to work on the lights he blew our two transformers valued at $250 a piece and still was unable to get the lights to work but still charged me $400 and never reimbursed us for the transformers. Fast forward to the fall when it was time to replaster the pool, James would not answer phone calls. His secretary answered and then hung up on me when I was trying to explain how I've been mistreated. James finally called back after I sent an email implying that we were about to get legal. He came out the next day and said he wasn't going to replaster the pool and instead he wanted to pour acid on it. The result was horrible. It looks worse than it did before. My pool looks as though it has some sort of skin disorder. I tried to reach James by email to tell him how bad it looked after his crew finished but he never responded. I sent him a letter and a big stack of photos by usps with confirmation of the delivery and no response. He just ripped me of for $24,000 and all I've gotten in return is a pool that needs to be replastered by someone competent and lights that do not work. Not to mention those transformers they blew were BRAND NEW. His crew left an extension cord in the pool and left for the day while the pool was being filled up and could have electrocuted my dogs who go in and out of the pool all day long. They left their fast food trash all over my yard. The last unfulfilled promise from his crew was that they were going to come back out to balance the chemicals but then never did. I had to balance it myself. This is the most unprofessional company I have ever experienced or heard of anyone else experiencing. Do not hire this company. James Raley has NO BUSINESS owning a business. I am going to make it my mission to make certain that he does not do this to anyone else. Hopefully Raley's pools gets shut down and I get a full refund but this man does not have the integrity to own up to and fix his mistakes. He preys on his customers by insisting they pay before the job is complete and then ghosts them if they are dissatisfied.