NEWPORT TV & APPLIANCE SERVICE

Came out 3 times over a period of months. Last time technician was an hour late and the repair lasted less than a month. Trying another company.

This repair service has absolutely no customer service. They were extremely rude during each of my 3 interactions with them.

This is in reference to a Samsung 46" LCD TV repair covered by Oklahoma County/Samsung Capacitor Settlement at no cost to owner. Samsung issued a work order to Newport TV & Appliance Service in Edmond on 8/9/13. About a week or so later, I received a telephone call from Newport TV, advising me that a repairman would call me the day before his scheduled appointment time to let me know when he would be at my house. I advised the lady on the phone that I would need more than one day's notice and that I would work with them to set up an appointment convenient for both of us. On 8/20/13 at 7:45pm, I received a call from a repairman from Newport TV (did not catch his name) telling me that he would be at my house around 1:30pm the next day. I told him I would be at work at that time. I referred to the telephone conversation mention above and reiterated that we need to agree to a time that works for both of us. I told him I would be home any workday after 3:30pm or all day the following Monday. He said someone else would call to set up an appointment. No one did. On 8/23/13 I called Newport TV and spoke with Leona. She said that an appointment could not be set up and that Newport TV's policy was to advise the day before of the appointment time the next day. I don't know how that works with anyone but she said that it did. Seems a little arrogant to me or maybe Samsung doesn't pay them enough for "warranty" work and they don't want the business. Leona said I could take the TV in to their shop at my convenience (a 56 mile round trip). I did not care for the display of arrogance and indifference so I called Samsung to see if I could be set up with a different repair shop. Samsung issued a work order for Professional TV (a 36 mile round trip) and in doing so advised me that Professional TV has an "A" rating compared with Newport TV's "C" rating. I can see why.

The Newport TV & Appliance technician arrived at our home, examined our LG washer (which was having issues balancing on high-speed spin), and advised us that we needed to order a new part (a $200+ controller board ) in order for him to repair it. The technician gave my wife detailed instructions on where to order the part, and on exactly what part number to order. He advised us to call Newport again once the part had arrived, and he'd come back to install it. We ordered the $200+ part as instructed by the Newport technician, and contacted Newport three weeks later when the part finally arrived. When we called to schedule the technician to install the new part, Newport warned us that, because WE ordered the part, THEY would not warranty their work involving that part. This, despite the fact their technician had told us to order that part. Feeling this warning about their warranty was some sort of mistake, I asked to discuss the matter with the manager. I spoke eventually with an individual claiming to be the owner of Newport TV. He told me that the technician who'd instructed us to order the part was in error, that we shouldn't have ordered the part, and that the technician was no longer employed by Newport. He reiterated that Newport would not honor even a labor warranty if we proceeded with their service to install that part. Fortunately, I opted to get a second opinion at that point, calling on a different repair service (A&E Repair) to have a look at our machine. It turns out the machine's controller board was fine. There was instead a simple mechanical fastener which had come loose, causing the balance problem. A&E had us up and running again in short order, and with minimal expense. In summary, Newport TV & Appliance wasted our time and our money. I would recommend avoiding their service if at all possible.

.Newport was supposed to have fixed it. They have been out here 5 times The first three times it was still under warranty. The last two times I paid but it still doesn't workI have tried contacting Toshiba, but all they say is it's not under warranty. I know that. Just send me someone to fix it.In April, they scheduled an appointment to fix it but no one showed up.Then they said the part is backordered.In June they came and replaced the motherboard and it worked about a week.I realize the tv is a lemon, but I can't get any help.