Westerville Automotive

It was very nice that they offered to take a quick look at my car immediately. I also appreciated the fact that they fixed the tailpipe tip without my requesting it, and then didn't charge me anything. I will keep them in mind when I need actual repair work done in the future.

I have used this company for over 8 years now for services on my two Toyota Corollas and always found their work to be of superior quality and their prices fair. They never try to sell me extra services, or snow me with technicalities. They answer my questions clearly and are always courteous. I have never had trouble scheduling my car for services in a timely manner and I also find that that the work is done is a timely manner. My car always comes back running smoother than when it went in and I have never had cause to complain about the service I have received. I am frankly very surprised to read that some people have had negative experiences with this company.

CAR RAN WORSE AFTER WE GOT IT BACK. PRICES KEPT GETTING HIGHER AND SERVICE GOT WORSE. QUIT USING THEM ALTOGETHER. CLUTCH WAS NEVER ADJUSTED PROPERLY ON MY WIFE'S CAR.

WE CHOSE THIS PLACE BECAUSE OF THE RATINGS. WE HAD AN EVALUATION DONE AND NO SERVICE WORK. WHEN WE CALLED, WE TOLD THEM THE TYPE AND MODEL OF CAR THAT WE HAD. THE PERSON WHO TALKED TO US FORGOT TO TELL US THAT THEY DID NOT HAVE THE ''SPECIAL TOOL'' TO DO THE REPAIR WORK ON OUR CAR. WE PAID THE $40.00 INSPECTION FEE ANYWAY. WE WENT AWAY WITH VALUABLE INFORMATION. I HOPE THEY DON'T MAKE THIS MISTAKE WITH ANOTHER CUSTOMER.

ALWAYS RECOMMEND, AND ALWAYS SEND THEM BUSINESS. THEY WILL REFUND MY MONEY BECAUSE OF ANOTHER LOCATION THAT FAILED TO ASSIST ME.

WE WERE VERY PLEASED THAT THEY COULD FIND THE PROBLEM, WITHOUT REPLACING THE TRANSMISSION, WHICH IS WHAT WE WERE TOLD BY ANOTHER COMPANY.

GOOD OVERALL EXPERIENCE, HAVE USED FOR A FEW YEARS, & RECEIVE CONSISTENTLY GOOD SERVICE.

THEY RECENTLY SENT ME AN EMAIL WITH A DISCOUNT COUPON FOR A SPRING TUNE UP! THEY ARE VERY PROFESSIONAL AND DO A GOOD JOB OF COMMUNICATING WITH A NON-CAR PERSON.

VERY GOOD. THEY TAKE APPOINTMENTS (A GOOD THING FOR BIG JOBS). WAITING ROOM WAS SMALL, BUT OK. THEY DID THE JOB EXACTLY AS DESCRIBED AND IT SOLVED THE PROBLEM, EVEN THOUGH IT WAS A SPORADIC PROBLEM.

WHEN I FIRST TOOK THE CAR IN, I FORGOT TO ASK FOR MY AAA DISCOUNT. LATER, WHEN I WENT TO PICK THE CAR UP, THEY SAID THEY COULDN'T GIVE ME THE DISCOUNT EVEN THOUGH IT WAS THE SAME DAY WHEN I ASKED! TO CONTINUE, THE ENGINE THEY PUT INTO THE CAR WAS TERRIBLE. IT SMELLS UP THE ENTIRE CAR (SMELLS LIKE ANTIFREEZE), MAKES THE CAR SHUTTER, AND JUST NEVER RUNS VERY WELL. WHEN I TOOK IT BACK TO WESTERVILLE, THEY SAID IT NEEDED A NEW HEATER CORE WHICH WOULD COST NEARLY $1,000. AT THIS POINT, I TOOK THE CAR INTO A MITSUBISHI DEALERSHIP FOR A DIAGNOSTIC WHICH FOUND THAT THE HOSES JUST NEEDED TO BE REPLACED FOR $327. THE DEALERSHIP ALSO SAID THAT THE "NEW" ENGINE PROBABLY CAME FROM A JUNK YARD AND HAD NO SERIAL NUMBER ON IT. AFTER THAT, I TRIED TO TALK TO THE OWNER OF WESTERVILLE WHO JUST DOES NOT TALK TO CUSTOMERS FROM WHAT A SHOP MANAGER HAS SAID. I WOULD LIKE A $1,278 WHICH IS THE COST OF LABOR THEY CHARGED ME TO INSTALL THE ENGINE.

I WANT TO GIVE KUDOS TO THIS COMPANY. THEY WERE GREAT IN ALL REGARDS.

I WAS ABLE TO GET MY CAR IN THE NEXT DAY. I'VE HAD TROUBLE GETTING SERVICE ON MY CAR SINCE IT IS AN OLDER CAR, BUT THEY DIDN'T HAVE ANY PROBLEMS DOING THE WORK. THEY ALSO, OFFERED SOME GOOD ADVICE ON EXCHANGING THE TRANSMISSION FLUID INSTEAD OF REPLACING IT. I WOULD GET WORK DONE THERE AGAIN.

WESTERVILLE AUTOMOTIVE GOT ME INTO THE SHOP THE SAME DAY THAT I CALLED, AND HAD DIAGNOSED THE PROBLEM WITHIN A FEW HOURS. THEN THEY CALLED WITH AN ESTIMATE. AFTER I APPROVED THE ESTIMATE, THEY HAD THE CAR READY IN 2 HOURS. VERY POLITE.

THEY DID THE WORK WHILE I WAITED. THEY DID A GREAT JOB. THEY SENT ME A THANK YOU CARD A FEW DAYS LATER. DID NOT TAKE ME FOR A RIDE.

MY WORK CAR FAILED TO START LAST SATURDAY. SO AFTER SPEAKING WITH THE FOLKS AT ANGIE'S LIST, I DECIDED TO HAVE AAA TOW THE CAR TO WESTERVILLE AUTOMOTIVE FOR SERVICE. I LEFT THE KEYS, AND THEY CALLED ME ON THE FOLLOWING MONDAY TO TELL ME THAT THE IGNITION COILS AND IGNITION MODULE WERE BAD AND NEEDED REPLACED AT A COST OF $650.00 AFTER A $50.00 DISCOUNT WHICH WAS A NICE GESTURE. THEY REPAIRED THE CAR, BUT NOW IT STARTS HARDER THAN IT EVER HAS, AND SEEMS TO HAVE A PROBLEM WITH STALLING WHEN COLD, WHICH IT NEVER HAD BEFORE. THEY ALSO LEFT A COOLANT MESS ON THE ENGINE, AS WELL AS THE COOLANT RESERVOIR SHORT OF ANTI-FREEZE. I AM NOT 100% SATISFIED WITH THE WORK IN QUESTION, AND I DON'T THINK THAT I WOULD UTILIZE THEM AGAIN, NOR WOULD I MAKE A FAVORABLE RECOMMENDATION TO OTHERS. I FEEL THAT THE PRICE WAS RATHER EXCESSIVE FOR THE QUALITY OF WORK THAT I RECEIVED.

THEY DID AN EXCELLENT JOB OF KEEPING ME INFORMED. VERY PROFESSIONAL. RETURNED CALLS ON TIME.

PROFESSIONAL, COURTEOUS - WORK DONE ON TIME - COST WAS THE SAME AS ON ESTIMATE.

THEY ACCEPT AAA, AND I HIGHLY RECOMMEND THEM.

UNDER PROMISE AND OVER DELIVER. THEY ARE GREAT.

ULTIMATELY, I WENT TO A JUNK YARD AND GOT A DISTRIBUTER WHICH I HAD PUT ON BY A NEIGHBORHOOD MECHANIC AND HAVE HAD NO PROBLEMS FOR THE PAST 5 MONTHS WHEREAS THE OTHER TWO NEVER LASTED MORE THAN 3 MONTHS.

THEY HAVE TAKEN GOOD CARE OF US EVERY TIME WE HAVE GONE THERE! THEY ARE HONEST AND VERY PROFESSIONAL!!

THE WORST SERVICE EXPERIENCE I HAVE EVER BEEN INVOLVED WITH.

THEY SAVED ME OVER $100 AND THE NEEDED REPAIR WAS COVERED ON OUR WARRANTY. I'VE NEVER SEEN A MECHANIC THAT ACTUALLY PASSED UP A JOB TO SAVE US MONEY.

THIS WAS THE FIRST TIME THAT I USED WESTERVILLE AUTO AND I CAN SEE WHY THEY ARE SUPER SERVICE AWARD WINNERS. THEY WERE ABSOLUTELY WONDERFUL AND I DEFINITELY PLAN TO USE THEM IN THE FUTURE.

COST WAS $100 LESS THAN WHAT THE FORD DEALER ESTIMATED.