AmeriCoat Asphalt & Concrete

THEY DID NOT CLEAN THE SURFACE OR TRIM THE EDGES OF THE DRIVEWAY. THEY PUT THE SEALER ON and SAID THE TAR WOULD COVER THE DIRT. I CALLED THE COMPANY, SPOKE TO INGRID, SHE SAID SHE WOULD CALL HIM. I WAS CORRECT and SHE WOULD TELL HIM TO DO THE JOB CORRECTLY. BUT HE CONTINUED DOING WHAT HE WAS DOING. HE LEFT AFTER DOING THE 1ST COAT. I CALLED INGRID BACK, I REQUESTED ANOTHER PERSON and SHE SAID SHE'D HAVE A CREW SUPERVISOR FINISH THE JOB. 1/2 HR LATER THE SAME GUY SHOWED BACK UP. I ASKED HIM TO LEAVE, I CALLED AND THEY SAID THEY COULDN'T REACH HIM, THUS WHY HE RETURNED. I LEFT, AND WHEN I RETURNED DISCOVERED THEY HAD APPLIED THE 2ND COAT ON MY DRIVEWAY OVER THE SAME DIRT. I POKED AT IT WITH A BROOM HANDLE, DIRT and TAR CAME LOOSE IMMEDIATELY. THEY LEFT HUGE BLACK FOOTPRINTS IN MY DRIVEWAY. I CALLED SEVERAL TIMES, THEY PROMISED TO SEND A MANAGER OUT BUT COULDN'T PROMISE WHEN THEY'D ARRIVE. I WARNED I'D CALL ANGIE'S LIST and BBB. THEY ARRIVED NEXT DAY, BUT THE PROBLEM IS NOT FIXED YET.

VERY UP FRONT and GOOD PRICING. DID GOOD WORK, EASY TO COMMUNICATE WITH, THEY ASKED GOOD QUESTIONS and ANSWERED ALL OURS.

THE EMPLOYEE LET ME KNOW WHEN HE ARRIVED AND THEN TOOK THE TIME TO ANSWER A FEW QUESTIONS. HE LET ME KNOW THAT THE FIRST LAYER HAD TO DRY AND THAT HE WOULD BE BACK TO ADD THE SECOND LAYER. WHEN HE CAME BACK, HE LET ME KNOW AGAIN THAT HE WAS THERE. HE WAS VERY COURTEOUS AND THE DRIVEWAY LOOKS GOOD.

SATISFIED WITH THE WORK! THEY PUT 2 COATS OF SEALING ON MY DRIVEWAY... THEY WERE PUNCTUAL AND PROFESSIONAL.

SEAL WAS APPLIED THE DAY IT WAS SUPPOSE TO THUNDERSTORM (REMNANTS OF HURRICANE RITA). HEAVY RAINS WASHED BOTH COATS OFF DRIVE, AND LEFT SEAL ON SIDEWALKS. THEY WERE SUPPOSED TO REDO DRIVE, AND CLEAN SIDEWALKS. THEY FAILED TO KEEP APPOINTMENT, OR CALL TO CHANGE.

OVERALL SERVICE WAS ACCEPTABLE, BARELY. THE SIDE OF THE GARAGE GOT SEALER ON IT (SEVERAL FEET UP FROM THE DRIVEWAY) IT WAS CLEANED OFF, BUT THE CLEAN-UP WAS MEDIOCRE. GARAGE DOOR GOT SEALER ON IT AT THE BOTTOM EDGE, STUCK TO DRIVE. LEAVES AND SMALL STICKS WERE SEALED TO THE DRIVE. LANDSCAPE PLANTS (LEAVES) ADJACENT TO DRIVE WERE COATED AND IN SOME CASES STUCK TO DRIVE. I'LL THINK TWICE BEFORE HIRING THIS COMPANY AGAIN.

WHEN THEY CAME BACK TO SEAL THE DRIVEWAY THEY DID A HORRIBLE JOB AND GOT IT ALL OVER THE GARAGE. THEY LATER CAME BACK TO CLEAN THE GARAGE DOOR AND THE WORKER SAID THEY BROUGHT THE WRONG CLEANER AND WERE UNABLE TO GET IT OFF. THEY WERE ALSO SUPPOSE TO COME OUT AND PAINT. THEY STILL HAVE NOT COMPLETED THE PAINTING AND WE HAVE BEEN GOING BACK AND FORTH WITH THEM FOR THE LAST YEAR. NOW THE DRIVEWAY HAS BEGUN TO CRACK.

2) I CALLED AMERICOAT THE NEXT DAY, I BELIEVE, TO COMPLAIN THAT THEY DIDN'T EXCAVATE THE TOP AND BOTTOM SECTIONS AND WAS TOLD THAT THEY ONLY DO IT IF NEEDED. I SAID THAT IT WAS NEEDED AT THE TOP SECTION AS TO MAKE A FLAT SURFACE AS TO BUTT THE BLACKTOP UP TO. SHE, THE RECEPTIONIST I SUPPOSE, SAID SHE WOULD HAVE SOMEONE COME OUT AND LOOK AT IT. I HEARD NOTHING AND FORGOT ALL ABOUT IT UNTIL EARLIER THIS YEAR. 3) THROUGH WEAR AND TEAR OF THE WINTER, IT IS OBVIOUS THAT THE TOP SECTION WAS NOT EXCAVATED AS IT SHOULD HAVE BEEN. I DON'T BELIEVE THE BOTTOM SECTION WAS EXCAVATED EITHER, BUT THE TOP SECTION IS MY MAJOR CONCERN. I FINALLY LOCATED AMERICOAT'S PROJECT OVERVIEW AND CALLED THEM BUT ONLY GOT AN ANSWERING MACHINE, SO I EMAILED THEM ON 6/16 EXPLAINING MY CONCERN. HEARD NOTHING VIA EMAIL OR PHONE. 4) HAVE MADE NUMEROUS CALLS AND AM TOLD MIKE WOULD CONTACT ME AND HE NEVER HAS.

QUICK TO SCHEDULE -- CALLED TO REMIND US THEY WERE COMING DAY PRIOR. COURTEOUS.

SEALCOATED DRIVEWAY. SEALER SPLATTERED ON GARAGE DOOR. THEY CAME OUT AND LOOKED AT IT AND WANTED TO JUST TOUCH IT UP. HOUSE HAD JUST BEEN PAINTED 9 MONTHS PRIOR. MY PAINTER SAID TOUCH UPS WOULD NOT WORK. THIS WAS A SATIN CUSTOM COLOR THAT NEEDED TO BE SPRAYED ON. ALL I WANTED WAS FOR THEM TO PAY FOR THIS. THE MINUTE I SAID IT NEEDED TO BE SPRAYED ON THEY STOPPED RETURNING MY CALLS. I REPORTED THEM TO THE BETTER BUSINESS BUREAU IN DECEMBER, 2004 AND THEIR REPONSE WAS THAT THEY HAD ALL THE EQUIPMENT NECESSARY TO SPRAY PAINT THE DOOR AND WOULD DO IT AS SOON AS THE WEATHER WOULD ALLOW. I WAS ON ''THE SCHEDULE''. THAT WAS JANUARY AND SAME RESPONSE IN MARCH. NOTHING. MUST BE SOME LIST OF DOORS THEY HAVE TO PAINT! NEXT STEP WILL BE SMALL CLAIMS COURT.

I AM VERY DISAPPOINTED. THE DRIVEWAY LOOKS GREAT BUT POOR GRADING RESULTS IN A LOT OF FLOODING IN OUR GARAGE DURING ANY SIGNIFICANT RAIN. WHEN I CONTACTED THE COMPANY TO RESOLVE THE PROBLEM, THE COMPANY WOULD NOT RETURN MY CALLS. I CALLED NUMEROUS TIMES. THE COMPANY MADE NO EFFORT TO ADDRESS MY CONCERNS. ONCE THE MANAGER LIED TO US SAYING HE HAD CALLED. I HAD BEEN HOME ALL DAY AND THERE HAD BEEN NO CALL. ANOTHER TIME I MANAGED TO SPEAK WITH THE MANAGER BECAUSE I CAUGHT HIM IN THE OFFICE. HE LIED AGAIN, TELLING ME HE WOULD COME OUT THE TO HOUSE THE NEXT MONDAY. HE DID NOT DO SO. AT THIS POINT I GAVE UP TRYING TO RESOLVE THE ISSUE THROUGH THE COMPANY.

THIS COMPANY WAS CALLED TO COME OUT AND SEAL MY ASPHALT DRIVEWAY, AS THEY HAVE DONE FOR THE LAST THREE YEARS. NOTICED THIS SPRING THAT MY DRIVEWAY WAS DETERIORATING ALL OVER WHILE MANY PIECES OF THE ASPHALT WAS COMING AWAY FROM THE DRIVEWAY. CALLED AMERICOAT TO COMPLAIN AND WAS TOLD THAT MY PROBLEM HAD TO DO WITH THE FACT THAT I HAD ONLY HAD ONE COAT APPLIED THE PREVIOUS FALL, INSTEAD OF THE USUAL TWO. THEY SENT SOMEONE OUT TO LOOK IT BECAUSE I STATED THAT I FELT THAT INFERIOR PRODUCT HAD BEEN USED, WHICH WAS CAUSING THE CURRENT CONDITION. THE REPRESENTATIVE TOLD ME TO PRESSURE WASH THE DRIVEWAY TO REMOVE THE REMAINING PIECES AND THEN HAVE TWO COATS OF SEALANT APPLIED. MY THOUGHT HERE IS IF THE WEATHER, NOT PRODUCT CAUSED MY PROBLEM, THEN WHY DIDNT MY NEIGHBORS LOOK AS BAD SINCE WEVE BEEN ON THE SAME SCHEDULE WITH THIS SAME COMPANY? I AM MOVING ONTO ANOTHER COMPANY, BUT WANTED TO EXPRESS MY DISSATISFACTION WITH AMERICOAT. THANK YOU.

EMPLOYEES WERE FRIENDLY AND HONEST. TOLD ME THAT THE BID WAS NOT CORRECT. NEEDED TO HAVE OUR POTHOLES CUT OUT AND PATCHED IN ANOTHER WAY THAN WHAT THEY CAN PROVIDE IN SEALANT APPLICATION PROCESS. TOLD ME THAT THEY MOSTLY DO ESTIMATES OVER THE PHONE, AND OUR PATCH JOB PROBABLY WON'T LAST LONG BECAUSE OF THE WAY IT WAS REPAIRED. THEY APPLIED COLD PATCH. LEFT TWO MESSAGES ON TWO DIFFERENT DAYS(DURING BUSINESS HOURS) TO HAVE SOMEONE COME OUT AND LOOK AT JOB. FINALLY, AFTER 3RD CALL, THEY SCHEDULED SOMEONE 2 WEEKS OUT TO COME LOOK AT DRIVEWAY. STILL WAITING FOR THEM TO COME IN 5 DAYS.

THEY DID A BEAUTIFUL JOB ON BOTH DRIVEWAYS.

CALLED IN MAY TO HAVE AN ESTIMATE DONE ON OUR DRIVEWAY. TWO WEEKS LATER, WE RECEIVED THE ESTIMATE. WE CALLED AND WERE READY TO SCHEDULE, AND WERE TOLD SOMEONE WOULD CALL THE NEXT DAY. NO ONE CALLED. I CALLED THE FOLLOWING DAY FROM WORK AND WAS TOLD THEY WOULD FAX ME THE CONTRACT AND OF COURSE NEVER GOT IT. CALLED BACK AT THE END OF THE DAY AND FINALLY GOT IT. WE SCHEDULED THE WORK TO BE COMPLETED BEFORE FRIENDS AND FAMILY WERE COMING TO TOWN AND 4 DAYS PRIOR TO SERVICE, THEY NEEDED TO CANCEL AND RESCHEDULE DUE TO EQUIPMENT ISSUES. THIS SEEMS TO BE A LARGE COMPANY (SO I THOUGHT), BUT, THEY DID NOT HAVE THE EQUIPMENT TO ACCOMODATE THEIR SCHEDULED CLIENTS FOR 2 WEEKS.

THEY WERE POLITE ON THE PHONE. CALLED 2 DAYS BEFORE AND ASKED IF IT WAS OKAY TO CHANGE THE DAY. NO PROBLEM. THEY WERE SUPPOSED TO COME BEFORE NOON. DID NOT COME UNTIL LATE AFTERNOON, WHICH AGAIN WAS OKAY. I CAME HOME RIGHT AFTER THEY FINISHED. (THEY WERE STILL IN THE NEIGHBORHOOD DOING ANOTHER DRIVEWAY). I DID NOT LIKE THE WORK, IMMEDIATELY CALLED THE OFFICE. I WAS TOLD THE INFORMATION WOULD BE GIVEN TO THE MANAGER AND HE WOULD CALL. IT HAS BEEN OVER 3 WEEKS AND NO CALL. THEY DID NOT EDGE MY DRIVEWAY CORRECTLY. THERE ARE CRACKS ALL DOWN THE EDGES AND ACROSS THE BOTTOM. THIS WAS RIGHT AFTER THEY FINISHED. THEY ALSO USED MY HOSE, WHICH IS NO PROBLEM. HOWEVER; THEY TIPPED OVER THE HOSE HOLDER AND SPILLED OUT SOME EQUIPMENT. THEY LEFT THE HOSE HOLDER TURNED OVER AND ALL THE CONNECTIONS AND EXTRA EQUIPMENT THAT WAS STORED IN THE HOLDER ALL OVER THE LAWN. I WILL NOT HIRE THEM AGAIN.

TWO ISSUES, PRICING AND SCHEDULING. 1. THEIR ORIGINAL QUOTE WAS $94.50 FOR 2 COATINGS, OUR INVOICE WAS SENT FOR $105.00. WE WERE TO HAVE A 15% DISCOUNT SINCE THEY FORGOT OUR APPOINTMENT. 2. THEY FORGOT ABOUT OUR SCHEDULED APPOINTMENT ON A TUESDAY. THEY THEN CALLED TO RESCHEDULE ON THE FOLLOWING SATURDAY FOR WHICH THEY DID NOT SHOW UP. THE NEXT DAY, SUNDAY, THEY SHOWED UP WITHOUT WARNING AT 8:30AM WITH RAIN FORECASTED FOR THAT AFTERNOON. THEY APPLIED ONE OF THE TWO COATS THAT WE REQUESTED. THEY CALLED THE NEXT DAY, MONDAY, TO ASK FOR THE SECOND COATING APPOINTMENT THE FOLLOWING FRIDAY. WE ATTEMPTED TO GET A PRIORITY APPOINTMENT PRIOR TO FRIDAY AND THEY WOULD NOT DO SO. INSTEAD OF THE 48 HOURS WE ARE NOT SUPPOSED TO DRIVE ON THE SURFACE, WE ARE NOW FACED WITH NEARLY A WEEK AND A HALF. WE ARE EXTREMELY DISGUSTED WITH THEIR PRICING ETHICS, RESPONSIVENESS, AND PUNCTUALITY. WE WILL NOT USE THEM AGAIN AND WOULD HIGHLY RECOMMEND THAT ANYONE THAT DOES CHECK THE BILL AGAINST QUOTE.

WE HAVE USED THIS COMPANY 3 TIMES IN THE PAST. THEY ARE POLITE, RESPONSIVE, REASONABLY PRICED, AND WE WERE IMPRESSED WITH HOW THEY WORKED AROUND THE WEATHER THIS YEAR. WE WOULD USE THEM AGAIN.

THE WEATHER WAS A DELAY IN PROGRESS. BUT WORK WAS VERY GOOD.

THEY DID A CLEAN AND SATISFACTORY JOB. THE WORKERS GLADLY ANSWERED MY QUESTIONS AND THE SEALANT HAS IMPROVED MY DRIVEWAY'S DURABILITY. I WOULD DO REPEAT BUSINESS WITH THIS COMPANY.

CALLED FOR AN ESTIMATE, NO ONE EVER CAME OUT TO DO ONE.

WE HAD TO SWITCH DATES AND THE OFFICE PERSON WAS VERY ACCOMMODATING. THE GUYS WHO CAME TO DO THE ACTUAL WORK VERY NICELY TOLD ME THE CRACK FILLER MY HUSBAND USED PRIOR TO THEIR ARRIVAL WAS THE WRONG KIND AND TRIED TO FIX THE PROBLEM AT NO EXTRA CHARGE.

HAD THEM COAT OUR DRIVEWAY TWICE THIS YEAR FOR EXTRA PROTECTION. BOTH TIMES AS BEFORE, THE WORK WAS EXCELLENT, PROMPT AND VERY COMPETITIVE. THEY HAVE BECOME OUR ANNUAL COATERS - WE DON'T EVEN LOOK AT ANY OTHER COMPANY

THEY CAME ON THE RIGHT DAY. THE DRIVEWAY LOOKS GREAT! THEY WERE VERY PROFESSIONAL.

WE HAVE USED THIS COMPANY IN THE PAST. THE COMPANY WAS SUPPOSE TO FILL IN CRACKS THAT WERE OVER A QUARTER OF AN INCH. THEY DIDN'T FILL THE CRACKS AND ACCUSED US OF GOUGING OUR OWN DRIVE WAY.