JOHNSON APPLIANCE SALES & SVC

Their store was so clean and well arranged, I felt very comfortable getting something from them. They had two of the refrigerators I was interested in. I picked one out, purchased it, and they delivered it. When I began using the appliance, it was not getting cold. I called them and the owner came out right away. He was mortified! He brought his repair men out and replaced a part. This did not fix the problem, so they took it, completely repaired the appliance, and brought it back. Now it works like a brand new machine! I really liked the owner and the fact he sat down in my kitchen and spoke with me. They were very quick to fix the problem and told me if there were anymore problems, they would fix it for me or do whatever they needed to do to make it right.

Our Maytag electric clothes dryer motor was failing. We contacted Johnson Appliance and made an appointment for Sept. 9, 2010. Frank Johnson (owner) and one of his technicians arrived on time and quickly diagnosed the problem as the motor going bad with age and use. They had a used motor in their truck and we discussed using the used motor versus getting a new one and a second service call. I indicated that the used motor would be acceptable provided Johnson stood behind it if it had problems. Frank Johnson indicated he would do that. He even gave me his cell phone number because there had been issues with his receptionist taking down all pertinent information. (model number and serial number) They installed the used motor and it seemed to be working fine. Later that day I noticed that the dryer was hot even though it was not running. The heating coil was operating if the timer was not off. I called Frank Johnson on his cell phone and he gave trouble shooting instructions. He believed it was a problem in the timer control but we had not had this problem before the motor was replaced. The timer was over $100 and was not returnable if it did not fix the problem. I pursued some other avenues for advice and discovered that the motor start switch also controlled current to the heating coil. When I opened the switch, I discovered that the contact points for the heater coil was welded shut. I called Frank Johnson and left several messages on his cell phone about the problem. He has so far failed to return any of the calls. I have left messages on his office phone as well and the one time my wife spoke to the receptionist, he was rude and insisted that it was a timer problem and that I could not have opened the motor switch. As was repeatedly mentioned to Johnson Appliance, this is a fire hazard. We paid Johnson Appliance $132.75 for the motor and installation. A new motor retails for $178 and includes the switch that is the problem. I would like a refund of the $132.75 and I will buy and install the new motor (and switch) myself.