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Founded 2005 • With Angi since March 2010
8514 Friendsville Rd
Lodi, OH 44254
Service Provider ResponseAn exact match to the [Member Name Removed]'s caps was sought but not available. Several similar styles and solutions were offered - even replacing all of the caps - but none were accepted. This customer has harassed us to the point that Facebook found it appropriate to block his wife from continuing to try to tarnish our reputation; it's walking the line of libel and our legal team is considering civil litigation. Mr [Member Name Removed] (more than likely Mrs. [Member Name Removed] who's been blocked by other outlets) wrote - "I don't feel he is reputable..." and it's malarkey. Aside from customers who could not get a spot on our schedule or the one's who couldn't get an estimate, we have an absolutely stellar reputation, not just regarding our product, price, and punctuality but the integrity of our core values and character that leads us to take tremendous pride in a project "done right". Until now, I'd chosen not to acknowledge this ridiculous review but enough is enough... get a life Mr. [Member Name Removed], you are the reason that there should be an Angie's List for contractors to avoid customers with poor reputations - you are a menace and have been to more than just myself.
Service Provider Response(removed member name), this is such a nice review. Thank you! As the company grows, my position changes. This year I've tried to start making the transition into trusting my men to complete projects without me on site. My perfectionism has made this transition difficult. As (removed member name) confirmed, one of my crews decided to "call off" after delivering material to the site. This is completely unacceptable. Good, knowledgeable, help is surprisingly difficult to find, even now - in this job market! Thanks to (removed member name) and her husband, I was notified quickly. Tardiness is unacceptable, going A.W.A.L. infuriates me - my reputation is on the line. The issue was dealt with swiftly and thoroughly. This specific crew (who did not complete the work) is no longer part of the FIX-A-FENCE team. It is a blemish on an otherwise typical FIX-A-FENCE work week. Thank you for awarding us with your project; I'm sure my daughters would say the same if they could. The fact that you took time out of your day to write a report humbles me and renews my appreciation for Angie's List. Reading this at 11PM on a Friday, with the girls asleep and as I burn the midnight oil, is the best ending to a work week that I could possibly hope for. You're the best!
Service Provider ResponseAn estimate was scheduled for AM Aug. ST and we dropped the ball. The customer should have been called; no excuse. The customer DID however present herself as a "referral from the owner's-ex-wife's-sister" and not as an "Angie's List Consumer". Though we make an effort to treat everyone with the same amount of respect and integrity, Angie's List customers undoubtedly receive our utmost attention and customer care. Had this customer, member, presented herself as a potential customer whom was referred to FIX-A-FENCE by: Angie's List, Google, Fixafenceonline.com, or anyone other than the "owner's-estranged wife's-sister" her probability of receiving an estimate would have skyrocketed. That being said, we are ashamed of the poor report and "F" rating. It does not reflect the superb customer service that FIX-A-FENCE patrons have come to know - and love. We would like to apologize specifically to the member and though we may not be interested in completing this individual fence project, we are more than happy to refer you to another local and accredited company.
Service Provider ResponseSeveral phone calls were exchanged. The customer understood that we only Restore and Install select fences in her vicinity (normally only those referred to us by Angie's List or past customers). We did have a commercial project scheduled within 25mi. of the member's home, however, the project was restructured and the fence now scheduled to be installed in November. From May-Sept. it is not in the best interests of this company to use our limited time, resources, and manpower to travel great distances for "potential" customers. We complete many projects all over Ohio, PA, and MI but it is impossible to provide a "FREE ESTIMATE" when the cost to complete it exceeds $100.00. Our standard procedure to combat this dilemma is to complete the estimate via e-mail. It requires that the potential customer have either a digital camera and e-mail or a phone capable of transmitting images. It is with this standard operating procedure that we are able to successfully provide our customers with Free and Instant Feedback. Free, individual and in-person consultations - while desirable - are not always achievable.
We are Northeast Ohio's premier window cleaning and power washing company! Our trained technicians are expertly trained to provide top customer service and communicate efficiently. We also have your health in mind by wearing masks at all times.
Get Your Honey Do List Done
Established in 2000 & a 6x Super Service Award winner, we specialize in residential & commercial interior/exterior painting & pressure washing, but also do many other home services. We are fully insured, carry workmans compensation coverage, and only hire professional painters that have at least 10 years of experience. Our quality, experience, and affordability is what sets our company apart from the competition. Not only can we provide painting and pressure washing services, we also can provide staining, faux finishes, drywall repair, wall paper removal, radiant barrier coatings, and much more! Check out our 'services offered' section below for a full list of services. We pride ourselves on our workmanship and the customer service we provide. We have won the Super Service award in 2013, 2014, 2015, 2016, and 2017, with no plans of stopping in the future. Give us a call for all our home project needs today!
FIX-A-FENCE is unique because we offer you options no other fence company will. POSTS - Rotted, Rusted, Heaving, Loose, Cracked, Snapped, or Leaning? We Fix It! SECTIONS/RAILS - Wood, Chain-link, Aluminum, Steel, Iron, Vinyl, etc.? We Fix It! GATES - Won't latch? Drag the Ground? Broken hinges? Malfunctioning in any way? We will fix them too! Need a new fence? FIX-A-FENCE will surpass your expectations by installing the finest fence available!
Fix-A-Fence is currently rated 4.5 overall out of 5.
Fix-A-Fence is open:
Sunday: 9:00 PM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Fix-A-Fence accepts the following forms of payment: MasterCard, Discover, Check, Visa, PayPal
Yes, Fix-A-Fence offers free project estimates.
Yes, Fix-A-Fence offers eco-friendly accreditations.
No, Fix-A-Fence does not offer a senior discount.
Yes, Fix-A-Fence offers emergency services.
No, Fix-A-Fence does not offer warranties.
Fix-A-Fence offers the following services: FIX-A-FENCE is unique because we offer you options no other fence company will. POSTS - Rotted, Rusted, Heaving, Loose, Cracked, Snapped, or Leaning? We Fix It! SECTIONS/RAILS - Wood, Chain-link, Aluminum, Steel, Iron, Vinyl, etc.? We Fix It! GATES - Won't latch? Drag the Ground? Broken hinges? Malfunctioning in any way? We will fix them too! Need a new fence? FIX-A-FENCE will surpass your expectations by installing the finest fence available!