Founded 1997 • With Angi since July 2002
Service Provider Response
There is no guideline for contractors regarding what mark-up a contractor should use; therefore, we are within our rights to charge $100.00/lb. for freon. By the member's own admission to us she stated other contractors are charging $80.00/lb. so we are not that far off. An agreement was made before we put in the freon. If our technician told a customer we were going to add 4 lbs. of freon and we ending up putting in 8 lbs., that would be our loss because we quoted the customer 4 lbs. If this consumer really feels we owe here something, we will give them a service agreement for a year at no charge. This includes a clean and check on the a/c in the Spring and a clean and check on the furnace in the Fall, or we will give them a substantial discount for a leak check on their unit.Service Provider Response
One thing this customer is not taking into consideration is this was requested through a warranty company. If we were doing this compressor replacement as a private call the charge would be anywhere from $1,000.00 to $1,500.00. The $150.00 fee that we charge is for the recovery of refrigerant and disposal of the unit, it is not for disposal only. What we don't understand is why this customer is complaining? She has not paid us for anything as this work HAS NOT YET BEEN DONE. She has the option with her warranty company to "cash out" and get her repair done anywhere she wants. We are sorry this customer is not satisfied and we apologize that our employees were rude. That is not our company policy.Service Provider Response
We thank this member for his kind words and we also thank him as we have another job due to his referral. We will be sending him a check for $250.00. We believe that customers are truly our business. If we make them happy, the rest is gravy. Thank you again for your business. It is truly appreciated. Rob, Ben, Nancy, Mike & Carl - The "Gang" at Guaranteed Heating & CoolingService Provider Response
This report is not fair at all. The member's furnace no heat situation arose because of the cracked nozzle adapter. Our company went and retrived the correct part and installed it on the member's furnace, thus the two trips. We have never recieved any other requests for service or that there were even any other problems.Service Provider Response
THANK YOU FOR YOUR POSITIVE FEEDBACK. WE TRULY APPRECIATE IT AND LOOK FORWARD TO POSSIBLY WORKING WITH YOU AGAIN.Angi Certified
The electricians at Mr. Electric have been counted on for their knowledge and friendly service since 1994, all over the United States and Canada. Not only do we specialize in any residential or commercial electrical project you need done, we are also proud of our excellent customer service and certified team of electricians. From the start of the job to its completion, you will notice our attention to detail and respect for your home or business. 15 Employees. No subs. Cost is determined by the job. No travel charges. No service fee. Ask about Angie's List discount. Additional DBA - Mr. Electric of Franklin County. Award winning. Additional phone - (866) 673-4501. Additional email - denise_mrelectric@yahoo.com. Additional DBA - Columbus Electric Inc.
Angi Certified
If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.
Angi Certified
2022 Super Service Award
We are a family owned and operated heating and cooling company with many years experience. We pride ourselves on fair and straightforward pricing and exceptional workmanship. We replace and repair furnaces, central air conditioners whole house humidifiers and thermostats. Install duct work for new homes and existing homes. Design and calculate equipment for HVAC systems.