Guaranteed Heating And Cooling
About us
Service in hours not days! Guaranteed Heating and Cooling is Licensed, Bonded, Insured and Certified to install, maintain, and repair all brands and types of both residential and commercial air conditioning, heating, boilers, furnaces, oil furnaces, geothermal, radiant systems. Turn to Guaranteed Heating and Cooling for the experience and attention to detail you deserve. Serving Central Ohio for over a decade our engineers are certified to service any make or model.
Business highlights
Services we offer
43213 hvac, AC replacement, Ac Repair, Heating & air conditioning.furnace Repair, Hvac, air Conditioning, carrier system, columbus heating and cooling, cooling, furnace replacement, furnace service, grove city heating and cooling, heat pump installation, heating, heating and cooling, hvac service
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 73% | ||
| 10% | ||
| 12% | ||
| 0% | ||
| 5% | 
Additionally, they charged for the cost of a permit from the city but they never got one. I know it because, I called the city and asked if I can have a copy of our permit and I was told there is not any for our property. I called the contractor several times to get a copy but they never responded.
The contractor was very unprofessional and they truly did not know what they were doing. All of the problems are documented with our insurance company as well.
outside was in single digit. I got Guaranteed Heating and Cooling reference
form one of my friend who had used their services previously. Call them, they
were at my house in less than 2 hours, did the diagnosis and found circuit board
to be bad. Ben (who came on emergency call) didn’t have circuit board with him
but promise to come back in the morning. However before he left my home, he get
emergency heat on so we can survive for one night. As promised, Ben showed up
at 8:30 in the morning with circuit board, replaced it and get the heat going.
So far so good.
They are not the cheapest but very responsive in emergency
situation.
The technicians were professional and informative about other services that they provide. It was suggested that I consider having a deep cleaning done on the furnace. At the moment I am postponing that.
My B rating is due to the need for a second visit to fix the real problem. Since a thermocouple costs less than $10 I wonder why it was not replaced on the first visit.
The amount I paid is the standard amount charge for an AHS service request. I do not know what I would have been charged otherwise.
"There is no guideline for contractors regarding what mark-up a contractor should use; therefore, we are within our rights to charge $100.00/lb. for freon. By the member's own admission to us she stated other contractors are charging $80.00/lb. so we are not that far off. An agreement was made before we put in the freon. If our technician told a customer we were going to add 4 lbs. of freon and we ending up putting in 8 lbs., that would be our loss because we quoted the customer 4 lbs. If this consumer really feels we owe here something, we will give them a service agreement for a year at no charge. This includes a clean and check on the a/c in the Spring and a clean and check on the furnace in the Fall, or we will give them a substantial discount for a leak check on their unit."
"We want to apologize for not calling you prior to coming. We had you confused with our last customer and we thought we had called you as we were in the neighborhood. Regarding ringing the bell and just walking in - the customer opened the door and let us in. We never meant to belittle or intimadate you. We were merely pointing out the facts of the situation as to why your system failed. In the interest of good customer serivce, please let us know exactly what was said so we will not make the same mistake with a customer again. A phone call would have been nice to disucss this with us instead of posting a negative report on Angie's List. What we do not understand is we never dealth with the customer, we dealt with her husband. She never said one word to us. Please keep in mind also this service call was done on a Sunday and even though it was a billable service call, as a dirty fitler is not a manufacturing defect, you were not charged any money. Again, please respond and tell us exactly what words were said so that we can change our verbage in the future as were certainly do not want to alienate good customers. Thank you."
"We thank this member for his kind words and we also thank him as we have another job due to his referral. We will be sending him a check for $250.00. We believe that customers are truly our business. If we make them happy, the rest is gravy. Thank you again for your business. It is truly appreciated. Rob, Ben, Nancy, Mike & Carl - The "Gang" at Guaranteed Heating & Cooling"
"This report is not fair at all. The member's furnace no heat situation arose because of the cracked nozzle adapter. Our company went and retrived the correct part and installed it on the member's furnace, thus the two trips. We have never recieved any other requests for service or that there were even any other problems."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.