Guaranteed Heating And Cooling
About us
Service in hours not days! Guaranteed Heating and Cooling is Licensed, Bonded, Insured and Certified to install, maintain, and repair all brands and types of both residential and commercial air conditioning, heating, boilers, furnaces, oil furnaces, geothermal, radiant systems. Turn to Guaranteed Heating and Cooling for the experience and attention to detail you deserve. Serving Central Ohio for over a decade our engineers are certified to service any make or model.
Business highlights
28 years of experience
Services we offer
43213 hvac, AC replacement, Ac Repair, Heating & air conditioning.furnace Repair, Hvac, air Conditioning, carrier system, columbus heating and cooling, cooling, furnace replacement, furnace service, grove city heating and cooling, heat pump installation, heating, heating and cooling, hvac service
Accepted Payment Methods
- CreditCard
Reviews
4.541 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 10% | ||
| 12% | ||
| 0% | ||
| 5% |
Showing 1-25 of 41 reviews
Druvvaldis L.
Sep 2017
unknown
Jeanne S.
Jun 2017
We've used them several times and we have never, ever been displeased. They usually do our furnace and air conditioning, and this time it needed a little bit more than just checking it out and changing the filters, but it was done quite well.
Jeanne S.
Jun 2017
They are definitely responsive. We've used them for several time and we have never, ever, been displeased. They come out twice a year. They usually do the furnace and the air conditioning. This time it needed a little bit more than just checking it out and changing filters, but it was done quite well.
Donna S.
Jul 2016
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Donna S.
Jul 2016
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Matt K.
Jun 2014
Our A/C unit was damaged severely during thunder storm and a brand new one was sent to the contractor by our insurance company. The brand new cost several thousands and our out of pocket cost was $500.00. They did a really bad job of installation and the brand new unit needed to be repaired, yes repaired. During the installation the liquid that comes in the A/C was not removed properly. This caused the compressor of the A/C to stop working after a few days. Another contractor came and ordered a coprocessor for the brand new A/C and fixed it.
Additionally, they charged for the cost of a permit from the city but they never got one. I know it because, I called the city and asked if I can have a copy of our permit and I was told there is not any for our property. I called the contractor several times to get a copy but they never responded.
The contractor was very unprofessional and they truly did not know what they were doing. All of the problems are documented with our insurance company as well.
Additionally, they charged for the cost of a permit from the city but they never got one. I know it because, I called the city and asked if I can have a copy of our permit and I was told there is not any for our property. I called the contractor several times to get a copy but they never responded.
The contractor was very unprofessional and they truly did not know what they were doing. All of the problems are documented with our insurance company as well.
Gerry W.
Jun 2014
Fortunately, everything checked out. The tech pointed out an area of the AC unit to watch. Since I had not had a preventative maintenance check before, I feel comfortable that my system is in good working order.
Elizabeth B.
Jan 2014
We had emergency last night when we lost all heat when temp
outside was in single digit. I got Guaranteed Heating and Cooling reference
form one of my friend who had used their services previously. Call them, they
were at my house in less than 2 hours, did the diagnosis and found circuit board
to be bad. Ben (who came on emergency call) didn’t have circuit board with him
but promise to come back in the morning. However before he left my home, he get
emergency heat on so we can survive for one night. As promised, Ben showed up
at 8:30 in the morning with circuit board, replaced it and get the heat going.
So far so good.
They are not the cheapest but very responsive in emergency
situation.
outside was in single digit. I got Guaranteed Heating and Cooling reference
form one of my friend who had used their services previously. Call them, they
were at my house in less than 2 hours, did the diagnosis and found circuit board
to be bad. Ben (who came on emergency call) didn’t have circuit board with him
but promise to come back in the morning. However before he left my home, he get
emergency heat on so we can survive for one night. As promised, Ben showed up
at 8:30 in the morning with circuit board, replaced it and get the heat going.
So far so good.
They are not the cheapest but very responsive in emergency
situation.
Marianne T.
Oct 2013
I was very pleased with how quickly Guaranteed Heating and Cooling contacted me after I reported the problem to my home warranty company, AHS. I reported the problem on a Saturday and was contacted later that same day. The visit was scheduled for Monday.
The technicians were professional and informative about other services that they provide. It was suggested that I consider having a deep cleaning done on the furnace. At the moment I am postponing that.
My B rating is due to the need for a second visit to fix the real problem. Since a thermocouple costs less than $10 I wonder why it was not replaced on the first visit.
The amount I paid is the standard amount charge for an AHS service request. I do not know what I would have been charged otherwise.
The technicians were professional and informative about other services that they provide. It was suggested that I consider having a deep cleaning done on the furnace. At the moment I am postponing that.
My B rating is due to the need for a second visit to fix the real problem. Since a thermocouple costs less than $10 I wonder why it was not replaced on the first visit.
The amount I paid is the standard amount charge for an AHS service request. I do not know what I would have been charged otherwise.
David H.
Jul 2013
The a/c stopped putting out cool air yesterday 7/8/2013. My wife called them three times this morning only to get their voice mail, leaving a message to please call us. As of 6pm today no return call of any kind. This company has serviced our a/c at least twice in the last month. The first time we were told the unit was leaking Freon and was replenished. The a/c worked for about a week,stopped putting out cool air so we called again. They came fairly promptly and said they couldn't work on it because we failed to turn it off the night before and the unit was "froze up". We weren't sure they had given this heads up about turning it off, so we chalked it up to our mistake. We rescheduled and they came once again as promised. We were told on this visit that not only were we out of Freon but that the freon was leaking. So,they told us they fixed the freon leak and refilled the freon. Now it is 7/9/2013 and we have no a/c and they aren't answering their phone What is going on here?
Michael T.
May 2013
Scheduler was very pleasant and professional over the phone. She coordinated to have the technician come out as soon as possible. The service technician arrived and was quick to diagnose and make the necessary repair. Most impressive was the technicians knowledge and willingness to provide valuable advice. He went the extra mile and took a genuine interest in pointing out ways to better maintain our system. I highly recommend using this company!!!
Erin F.
Jun 2012
We received same day service from a competent technician. When we received the quote to repair, it was explained to us that the cost of Freon had doubled in the last year and that it would be $100 per pound to replace. We were led to believe that $100 per pound was the average price we could expect to pay, regardless of service provider. However, we later discovered that we were charged substantially in excess of the average market rate for Freon in Columbus, Ohio. A call to 50 local HVAC service providers revealed that the average price for Freon gas in Columbus, Ohio is $50 per pound. Guaranteed Heating & Cooling charges 100% more than the average price in Columbus. Upon bringing this to Guaranteed Heating & Cooling's attention by requesting a price adjustment, we were told we agreed to the quoted price and there was nothing they could do. We recommend obtaining several quotes for service before selecting Guaranteed Heating & Cooling as your HVAC contractor, particularly if your A/C unit requires Freon.
Response from Guaranteed Heating And Cooling
"There is no guideline for contractors regarding what mark-up a contractor should use; therefore, we are within our rights to charge $100.00/lb. for freon. By the member's own admission to us she stated other contractors are charging $80.00/lb. so we are not that far off. An agreement was made before we put in the freon. If our technician told a customer we were going to add 4 lbs. of freon and we ending up putting in 8 lbs., that would be our loss because we quoted the customer 4 lbs. If this consumer really feels we owe here something, we will give them a service agreement for a year at no charge. This includes a clean and check on the a/c in the Spring and a clean and check on the furnace in the Fall, or we will give them a substantial discount for a leak check on their unit."
JOAN W.
Jan 2012
They had came out on Thursday or Friday to work on it initially and finished the work on Sunday afternoon. They told me initially on Thursday or Friday that they probably would not be able to do anything until the next week, but they ended up fabricating a part themselves and fixed it on Sunday afternoon.
Becky J.
Jan 2012
Poor customer service.
Response from Guaranteed Heating And Cooling
"We want to apologize for not calling you prior to coming. We had you confused with our last customer and we thought we had called you as we were in the neighborhood. Regarding ringing the bell and just walking in - the customer opened the door and let us in. We never meant to belittle or intimadate you. We were merely pointing out the facts of the situation as to why your system failed. In the interest of good customer serivce, please let us know exactly what was said so we will not make the same mistake with a customer again. A phone call would have been nice to disucss this with us instead of posting a negative report on Angie's List. What we do not understand is we never dealth with the customer, we dealt with her husband. She never said one word to us. Please keep in mind also this service call was done on a Sunday and even though it was a billable service call, as a dirty fitler is not a manufacturing defect, you were not charged any money. Again, please respond and tell us exactly what words were said so that we can change our verbage in the future as were certainly do not want to alienate good customers. Thank you."
Becky J.
Sep 2011
Our air conditioner and furnace needed replaced. We obtained several estimates. Guaranteed was our choice. They had the best price for the Carrier AC unit and furnace we selected. All of the work was performed when promised in a professional and timely manner by the technician, Matt.
THERESA P.
Oct 2010
They offered good specials in addition to the current tax credit. Products offered (Carrier) also were very good and competitively priced. We also met with 3 other companies before choosing this one. The salesperson was not the most professional of the companies we met with, but the product and pricing was the best. The installer did a good job and cleaned up well. He was friendly and explained how everything worked. I feel we got the most for our money on this purchase.
John B.
Aug 2010
This is the second time this company worked on our heating and cooling. Both times the responses were prompt and efficient. In January 2010, our furnace quit the day we were leaving out of state for a funeral. The company came out within hours of our call and fixed the problem. It was a a relief. On Aug 20, 2010, they were able to make it out the morning after our call for A/C work. Tom was polite and knowledgeable about what needed to be done.
Jonathan V.
Mar 2010
It went pretty well. I can’t remember any problems with them and I would likely use them again.
Lee L.
Jan 2010
They are prompt and provide good service. They came in on time. They did the work I requested for a good price.
JEFF G.
Oct 2009
We had reviewed a ton of people, and they were great. He came in and quoted the price. We decided to have it done. They showed up when we needed it and put the unit in. We had a little trouble the next day when we turned on the heat. I think it was out fault, and they there out the next morning by 9 a.m. The heater seems to be working great. We ended up getting a new air conditioner at the same time because it was free with the price, and we couldn’t do that anywhere else. They also provided a 10-year warranty.
Response from Guaranteed Heating And Cooling
"We thank this member for his kind words and we also thank him as we have another job due to his referral. We will be sending him a check for $250.00. We believe that customers are truly our business. If we make them happy, the rest is gravy. Thank you again for your business. It is truly appreciated. Rob, Ben, Nancy, Mike & Carl - The "Gang" at Guaranteed Heating & Cooling"
TRICIA M.
Dec 2008
I chose this company because of the mid-range price point. They seemed to be the right fit for us. There were no problems with the installation. You might have to keep an eye on the office end of the permit.
JULIA M.
Oct 2008
He never did get the problem resolved completely and he came back twice. He broke a fitting and fuel was leaking, and we had to call him to fix that. We have called, as he was supposed to have come back and and never did.
Response from Guaranteed Heating And Cooling
"This report is not fair at all. The member's furnace no heat situation arose because of the cracked nozzle adapter. Our company went and retrived the correct part and installed it on the member's furnace, thus the two trips. We have never recieved any other requests for service or that there were even any other problems."
JENNIFER S.
Aug 2008
The company was only interested in meeting the requirements of the warranty and not really helping us find a solution to our lackluster cooling in a recently purchased home. They were interested in trying to sell us an extensive system with a new furnace and a/c that cost around $8,000. And although our a/c system is too small for the size of our home there are other solutions to help fix the problem. The a/c is in good working condition.
Michael S.
Aug 2008
Fast forward to Monday morning, 7:40am, I get a phone call from the tech. He stated he was on his way and would be there shortly, he also asked me to describe what was going on with the system and what problems I was having. He told me he would be right there and figure it all out for me. Less than half an hour later the tech arrived at my home and checked out the thermostat, we adjusted the temp. of the house to get the unit to kick on and see what was going on. We then went down into the basement and opened up the unit to see what was the matter, turns out it was a "blower cap" a capacitor which builds up a small charge to help get the motor started, as it was explained to me by the tech, he replaced the part put it back together and it is working fine. He also explained that the work carried a 30 day guaranteed which I didn't need to call the home warranty company on, just call Guaranteed directly explain what was going on, and they would send someone out to check it out.
Donna S.
Jun 2008
I had a leak and had several companies that came out to try to find it. Guaranteed was the only company that was able to find it. It was nice that when they came out they informed me my coolant actually wasn't low this year! I will continue to use them for future service. The approximate cost listed is per year, which is very reasonable.
Licensing
State Contractor License Requirements
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FAQ
Guaranteed Heating And Cooling is currently rated 4.5 overall out of 5.
Guaranteed Heating And Cooling accepts the following forms of payment: CreditCard
No, Guaranteed Heating And Cooling does not offer free project estimates.
No, Guaranteed Heating And Cooling does not offer eco-friendly accreditations.
No, Guaranteed Heating And Cooling does not offer a senior discount.
No, Guaranteed Heating And Cooling does not offer emergency services.
No, Guaranteed Heating And Cooling does not offer warranties.