Aadvanced Aair

We were very pleased with the radon mitigation service provided by advanced air. Setting up the initial appointment was easy and fast. The front office folks gave us very precise and clear information about the steps involved in the process. The technician showed up to our place at the correct time. He was very polite and friendly. After a first inspection he told us, in direct, clear language what he was planning to do, the potential pitfalls. and ways around it. He finished the job quickly with minimum disruption of our activities and before leaving explained very well what the next steps would be. There were no surprise costs and they only charged us after a test demonstrated radon levels were below the maximum accepted value. Great service!

It was very good. They did exactly what they described on the problem.

I called to get a quote, Kevin came out & gave me a quote the next day. He was super friendly, professional, & knowledgeable when explaining concerns I had. I had my system installed shortly after & the technician was friendly as well & quick, leaving behind no mess. I had my follow up test done by Kim who was also extremely friendly & knowledgeable. Overall the staff is great & the work was great too! Would recommend to everyone I know.

Tried to get an estimate. Company Called at end of appointment window first day to say they could not make it and rescheduled for the next day. Called after appointment window on second day and tried to reschedule for later in the day. I declined and will get estimates from other contractors.

Very Clean install and professional.

Great! Knowledgeable & professional installers! Great clean-up & follow-thru!

After a lot of phone tag, they went above & beyond to get me scheduled. Excellent job.

They were prompt, courteous and neat. Everything went well and the reduced our radon levels to well below the limit.

They were professional in their work and manners.

Everyone involved were polite, responsive, and efficiant. The price for their services was considerably less thank other quotes we received.

Replaced the fan motor on my existing radon system 2 business days after contacting the company.

The technicians were prompt, knowledgeable, considerate and worked efficiently. I chose this company to mitigate radon in a client's home and I am very satisfied. They were cheaper than the other estimate that I received. will definitely use them for client homes in the future.

Average price, sloppy job, customer service or resolution of concerns does not exist with this company. Basically, the owner is a traveling salesman & once the job is sold, that's it.Numerous attempts to express my concerns with the quality of work done were met with argumentative bullying and accusations. He actually called me a liar in my own house. When I asked him to leave, he continued to be argumentative and refused. After I repeatedly asked him to leave (at least 15 times) he made his way out but continued to rant. When he finaly stepped out & I closed the door , he actually stopped the door from closeing!!! I am a small business owner and under no circumstances can I imagine treating a client this way, no matter who is right or wrong. UNBELIEVABLE! Totally unprofessional! My wife had to witness the entire thing. Very upsetting! I've never exsperienced anything like this before. How is he still in business?

Brian did an outstanding job routing PVC pipe from my basement, through my garage, and through my roof. His work was very exacting, neat, and professional. Aadvanced Aair was sent to my home by Fidelity Insurance under a radon insurance police provided by the home seller. There was no charge to me except having a licensed third party perform a radon test.

On 11/3/15 I received a call from the owner. He was very argumentative and rude to me on the phone. Never have I experienced such poor customer relations from the owner of a business. While we are basically being forced by the company to have them come and perform a radon test that was included in the quote we accepted, we will never use this company again and we do not recommend them. While we cannot speak to the quality of their work yet, we certainly do not give repeat business to companies with such poor customer relation skills.

The guy they sent out to prep the job was not very knowledgeable about the system design that the estimator proposed to me the week before. This made me nervous so I called the company to talk the situation over and they said that a senior installer would be out shortly and not to worry. Once the senior showed up we discussed the install and decided to deviate from the original proposed design. This accommodated my preferred location of the outdoor riser and hid the pipes better in the basement and was easier to install. Win-win. Once you get the right guy on the job and talk it through you'll be ok. This is true of most GOOD contractors. If you get a bad vibe talking the work through at the beginning, move on to another. I say this as an architect with 35 years in the building industry. I would gladly use this company again knowing I can work with them.

Estimate, scheduling, and installation were all professional and efficient. Nice neat job with thorough clean up. Good, friendly, respectable, installation crew and office staff. I highly recommend this company.

They asked me my address and I gave it to them believing maybe they took travel time into consideration for the cost. They told me how much it would be. I said I wanted to get estimates from a couple of other companies and then I might call them back. I then decided to go with a DIFFERENT COMPANY and scheduled the work for the following week. My roommate and I had to go downtown on the 18th to court. A day or two later I received a call from a representative from Aadvanced Aair stating they had been out and replaced my fan when we were not home and now required payment. I informed them I did not authorize them to do this work! The bill collector said she would have someone call me back. The individual who called was VERY RUDE! I told him I had chosen a different company to replace the fan and he stated that the work had already been completed and I had to pay for it. "You can't just come out and perform work without permission!", I complained. "Ohhh, REALLY?", he replied in a sarcastic tone of voice. "Why would you even want to go with a new company? Why wouldn't you use a reputable company that's been around a long time?" I was astounded at his nerve and his attitude and was speechless for a moment. He was trying to bluff and bully me. "NO! You CAN'T do work on someone's house without a contract! I'm going to report you to Angie's List. Now you get up here and take your stinking fan out and put mine back!" A different representative called back the next day and apologized and said they would come and take it out. The following day a worker rang my doorbell and informed me that they had already disposed of my old fan and that he had removed their new fan but put a good used one in that should last me at least five years. I still had the guy from the other company come and replace it. I don't trust the integrity of these people and there would be no way for me to verify it. Stay away from these people -- they'll try to take advantage of you.

We called for an estimate and had a same day response. Kim came to our home, evaluated our full, unfinished basement. She was professional, explaining what Aadvance Aair does to remedy high radon. She was personable and thoughtful and we got an estimate the very next morning. When we called for an estimate from another company, that company sent a quote via the phone based conversation, quoting entirely as "sight unseen". When I contacted Kim, she explained that regulations require the contractors to see the property. She educated us and put our minds at ease. We were so pleased with the A.A. that we decided that they were the company to choose and I am glad we did. They placed the system yesterday and came on time and completed it so quickly! They left NO mess and we were pleased that they were thoughtful with WHERE they placed the external pipe, which was placed along side an existing downspout gutter and not in the middle of the exterior wall. The company was competitive in pricing and extremely reasonable and easy to work with. Thank you all for your help!

I scheduled a radon mitigation estimate for August 4th. No one showed up. On August 5th I got a call that they were so sorry, they completely forgot and would be at my house later that afternoon. I was on the phone when the gentleman came and he went right down to the basement and was done in a few minutes. When he came back up I was still on the phone so he said he would email me the proposal. The next day I still didn't get it so I called and the woman said she knows it was emailed to me. Then she said she realized she misspelled my email address so she would resend it. I agreed to the proposal and they said they would come out on August 15th. August 15th came and went and no one showed up. I called this morning (knowing I would have to leave a voicemail) and was very nice, but honestly I am very upset. I took a whole day off of work to sit around and wait for this guy and he never showed up. This is very unprofessional. Such a disappointment. UPDATE: It turns out that Kevin, the owner, had removed me from the schedule. When I spoke to Heather (the woman in the office), she told me that I could sign my proposal (a requirement before completing service) when the gentlemen arrived to perform service. Apparently that wasn't true, so I was taken off the schedule, even though no one told me until I left my voicemail when no one showed up. Then Heather told me that I could sign by responding to the emailed proposal stating that I am accepting the proposal, and that this would suffice. I e-mailed that acceptance that same day, and I got a call a back two days later stating that it had not been received. I informed her that I had sent it, and I had it pulled up on my screen at that very moment. Looking at it, I realized instead of typing August 20th for the date of service, I typed August 30th. She then told me that's why it couldn't be accepted. Interesting considering she had just told me it wasn't received at all. I corrected my mistake and sent it back. The gentlemen came on the 20th, were courteous, professional, timely, and all-around great. They left my home spotless and were expedient in installing the system. This morning, Kevin called me to schedule the re-test of the radon levels and to tell me he still needed my signed proposal. I told him I had now sent it by e-mail twice and that I had spoken with Heather about it. He was unaware of that but said as long as it was e-mailed it would suffice. While the system itself is outstanding (pending re-test level results), it seems to me that there is little to no communication in the office, and that makes for a rather frustrating experience.

The company sent a team and they went to work. They did all the modifications to the home to rid the radon. Then they test it in a few days to make sure it is gone. They were a quick team and the job looks amazing. It was easy to fix and they were neat. Now our home are protected from the poisonous gases that can cause cancer. Payment was not required until after the job was done.

They did a good job. The price was good. They took care of things and we were happy with them.

The crew arrived timely and was very professional in their demeanor. Three workers showed up for the job and completed the work within a couple of hours. The lead crewman explained to me the work he and his team would be doing, asked for my preferences, and then explained to me how the system operates once it had been installed.

The installers were very helpful. The installation was done very well. The system was installed in such a way that it was as inobtrusive as possible. I was concerned about how the system would look on the outside of the house, and it looks better than I could have hoped. The installer went above and beyond to help me deal with the old sump pump that had stopped working.

Went smoothly. Service was completed by one of their employees (Tim) and did an excellent job.