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PuroClean Restoration Specialists
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Interior Home or Surfaces - Paint or Stain,
About us
PuroClean, a leader in property restoration!
Business highlights
Emergency services offered
19 years of experience
Services we offer
Water - Fire - Mold - Biohazard
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.829 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 7% | ||
| 0% | ||
| 0% |
Showing 1-25 of 29 reviews
Carol C.
Aug 2018
Ken came out within an hour of being called. He mopped the floor with anti microbial, took off some dormant mold from the wall and placed his drying equipment. Two other employees came each morning for the next 3 days and took humidity readings. Professional, on time and very reasonably priced.
A S.
Oct 2016
N/A
I was expecting a little bit more than I got. They came out the next day. From what I gathered, they checked one spot when it was a whole home inspection. They could do what the deal was and check the entire home. Their responsiveness was really good.
Chris K.
Jun 2016
All service was done well & good communication.
Steven B.
May 2016
Excellent: start to finish-continue the “A” rating in Angie's
Gregory T.
Apr 2016
Done quickly and professionally
Elbert M.
Mar 2016
Everything was done professional.
Carlina B.
Mar 2016
Toni came as scheduled. He was very professional and full of knowledge. He was very patient with us, since we had so many questions. We suspected mold in the home, so we called 2 other companies, besides PuroClean. He was so thorough and took as long as he needed to find out where thee mold was. He also included an Air sample test which was at no charge to us. When he located where the mold as and what the main cause was, were were able to address the problem. Come to find out it was do to poor ventilation in our attic. - To be exact, we were told that the Ridge Vents in the attic were not installed properly -(poorly ventilated). Toni recommended that we have a professional roofer come in to verify his suspicions, as that was out of his profession. We did just that and the Roofing company found that the ridge vents were poorly installed with very little ventilation. Once that was determined, we would have to have the 'problem' fixed before the Mold remediation could begin. The only reason, we were unable to hire them on to do the job, is the estimate was too high for our pockets.- I'm not sure that there were TOO high, it just was more than we are prepared to handle due to the other expenses that we have had to put out for so many other repairs. I would recommend Toni for any job because he is so knowledgeable in what he does an very friendly.
Nicholas W.
Jan 2016
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Response from PuroClean Restoration Specialists
"Thank You for taking the time to leave us a review. Customer Relations Lisa Phares"
Sean C.
Dec 2015
It went great. They came our right away. They were super friendly and sympathetic to the situation and checked on us daily. Worked quickly and professionally.
Response from PuroClean Restoration Specialists
"Thank You for taking the time to leave us a review. Getting our customers taken care professional and effectively is our number one goal. Lisa Phares Customer Relations"
Dick A.
Oct 2015
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Response from PuroClean Restoration Specialists
"Thank You for taking the time to summit your review! Customer Relations Lisa Phares"
Rene S.
Oct 2015
Terrance called same day to let us know he was on his way. Removed damaged floor, set up equipment to dry area and informed us of the process. Ken followed up the following days to check on progress. Both gentlemen were very professional, pleasant and always on time.
Response from PuroClean Restoration Specialists
"Thank You for your review. Staying in communication with one another and you is the key for our team to work as efficient as possible. This ensures that you, the customer is always satisfied. Thanks again for taking the time to summit your review and for being a valued customer. Customer Relations Lisa Phares"
Dan D.
Aug 2015
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Response from PuroClean Restoration Specialists
"Thank You for taking the time to submit your review and for trusting in our staff. Thank You, Lisa Phares Customer Relations"
Adam M.
Jun 2015
When we bought our new house, we knew there was a mold issue in the addition. We called PuroClean on the recommendation of our realtor. They gave us an estimate and we had them start work. They underbid the job. The extent of the mold required them to drop the ceiling in the entire addition in order to guarantee their work. Drew worked with us. He knew that we needed to have the ceilings rehung and so he honored the original estimate and was even able to come in under a little bit to help us with the unanticipated cost. The workers were diligent, professional, and effective. They were able to finish their work in just about a long weekend. They used extensive measures to make sure the mold doesn't reactivate. I was impressed that their first concern was making sure the work was done right. Drew never even tried to sell me on the idea of doing a full mitigation without dropping the ceiling (like another company had suggested, to save on costs). He just took the hit because the estimator had missed the mark. Drew's first concern was the safety and health of my family and that sold me as a life long customer. As long as he is still there, I'll use PuroClean for any further mitigation or clean up issues in the future.
Response from PuroClean Restoration Specialists
"Thank You for taking the time to submit your review. As the project manager, Drew ensures that every job is completed to the customer's satisfaction. PuroClean works hard to always preform at the highest level. Hope that you are enjoying your new mold free home. Thank You, Lisa Phares Customer Relations"
Dana M.
Apr 2015
We had a partially flooded baesment and we were referred to PuroClean by our insurance agent. Puroclean made immediate contact and showed up on time and performed the services efficiently. Service man was very cordial and professional. Couldnt have asked for more!
Response from PuroClean Restoration Specialists
"Our Technicians and team work hard to be both efficient and professional. Glad to hear that we were able to get you back to a dry basement in a timely manner. Thank You for your review. Thank You, Lisa Phares Customer Relations"
Seija B.
Mar 2015
That was in our other residence. They had to do it twice. They helped us with our stuff. They did a great job and were friendly. Both teams did a good job. I would use them again.
Response from PuroClean Restoration Specialists
"Thank you for your review. Thank You, Lisa Phares Customer Relations"
BRYAN G.
Mar 2015
They did a fantastic job. They were recommended to me by my insurance agent. My son had a bunch of boxes that he was building little houses out of and it got wet with the water and so they had boxes on their truck for botching up people's possessions to move them from their work area and they left bunch of these boxes behind. They didn't have to do that, it wasn't part of their service at all, but they took the time to think about it. I would surely use them in the future.
Response from PuroClean Restoration Specialists
"Thank You for taking the time to submit this review. Our staff strives to excel in every job that we do, from start to finish. We value every one of our customers and take the time to make sure that everyone is happy, even your little guy. Hope the boxes worked out for his building projects. Thank You, Lisa Phares Customer Relations"
Ian B.
Mar 2015
unknown
Response from PuroClean Restoration Specialists
"Glad to hear that everything was taken care of efficiently so you could enjoy the Holiday with your family. We are on call 24 hours a day to meet the needs of our valued customers. Thank You for taking the time to submit this review. Thank You, Lisa Phares Customer Relations"
Chloe L.
Jan 2015
They were fast in responding and kept me informed of why they were doing things. They worked fast to fix a major problem. Thank You PuroClean for a job well done.
Response from PuroClean Restoration Specialists
"Thank You for your review. We always keep our clients informed about the steps that we are taking during any of our jobs; we feel it is an important part of our job. We are glad you are satisfied with the work that PuroClean did in your home! Thank You, Lisa Phares Customer Relations"
Chuck L.
Dec 2014
Services were done very professionally and price was just right for the quality.
Response from PuroClean Restoration Specialists
"[Member name removed], Thank you so much for your review. We strive to satisfy in every area of work we perform. We are very happy that we met all your expectations. Please let us know if there is anything else that you need in the future and we will be more than happy to perform at the highest level we possibly can! Thank You, Lisa Phares Customer Relations"
Debra C.
Apr 2014
They came the very next morning at 9 ‘clock and started to work within 10 minutes and they were really awesome to work with and they knew that there was going to be an insurance claim and so we did not get an estimate upfront but when we talked to our insurance guys later, they said that the bill from Puroclean was within their standard so they paid the full amount. They have done a really great job and Dennis was the main guy who worked with us and he was very responsive and he gave us his cell phone whenever we needed something, we can call him and he would talk through what the process was going to be, and he was very good to work with. The insurance company paid $2000 or $2500.
Response from PuroClean Restoration Specialists
"[Member name removed], Thank You so much for the review. I am glad to hear that the process of getting your claim handled was extremely easy. We work hand in hand with the insurance company so that our clients don’t have to. Thank You, Lisa Phares Customer Relations"
Alexis J.
Sep 2013
We called PuroClean after finding black mold (unsure if it is toxic as we did not get it tested) in one corner of our basement and Drew came out the very next day. He gave us a spot-on estimate, explained the exact process that they would use, and scheduled the work to begin at our convenience the following morning.
Jeremiah and his crew were polite, efficient, and professional when they came in to do the work. They took out the drywall in the section with visible mold and found more in another corner. He and his crew also took out all of the carpet, as per our request in the entire room and adjoining closet. We knew upfront that they would not refinish the sections of drywall cut away, the baseboard, and the carpet. After demolition, they dried out the area and set up an air scrubber until the recommended time had elapsed. The drying out process added some time as expected, but each day someone came over to check on the progress. Everything was cleaned nicely and the room is now ready for new drywall, baseboard, etc.
We chose this company because they were so accommodating and willing to come out right away. This efficiency just continued throughout the entire four days. Overall, we could not be more satisfied with this experience and would recommend them to others!
Jeremiah and his crew were polite, efficient, and professional when they came in to do the work. They took out the drywall in the section with visible mold and found more in another corner. He and his crew also took out all of the carpet, as per our request in the entire room and adjoining closet. We knew upfront that they would not refinish the sections of drywall cut away, the baseboard, and the carpet. After demolition, they dried out the area and set up an air scrubber until the recommended time had elapsed. The drying out process added some time as expected, but each day someone came over to check on the progress. Everything was cleaned nicely and the room is now ready for new drywall, baseboard, etc.
We chose this company because they were so accommodating and willing to come out right away. This efficiency just continued throughout the entire four days. Overall, we could not be more satisfied with this experience and would recommend them to others!
Response from PuroClean Restoration Specialists
"Thank You for the review. Mold can be very hazardous and cause many problems through out your home. Glad Drew and the team at PuroClean got your home mold free and back to a health living environment. Thank You, Lisa Phares Customer Relations"
BEVERLY S.
Jul 2013
All went well. The crew was not as timely . Arrived 1/2 hour to 45 minute slate each day.
Response from PuroClean Restoration Specialists
"Thank you for your review. We are glad to hear that the job over all was completed to your standards. PuroClean strives to excel and has dealt with the lack of being punctual internally. We apologize for the late arrival. Overall we are glad that you were happy with the Mold Testing & Remediation. Thank You, Lisa Phares Customer Relations"
Kristin N.
Jul 2013
They were extremely professional, very conscientious of our general problem and tried to get it done quickly as possible.
Response from PuroClean Restoration Specialists
"Thanks for the review! We work as quickly as we can to get you back to a normal life. Glad PuroClean was able to complete the job effectively. Thank You, Lisa Phares Customer Relations"
Jean S.
Jun 2013
I was very impressed by the timely manner the company responded to our problem. They called some other workers to help remove the fallen ceiling pieces, insulation, wiring, etc. from where it was suspended from the garage door tract before it fell the rest of the way and damaged the cars. Within two hours we were able to move our cars from the garage. They then cleaned up the debris that was left, removed the garage door tract so the ceiling could be replaced. They left an estimate in case we wanted to use their company to remove the rest of the ceiling and replace it. They were very thorough in checking for water damage and searching for the cause of the collapse to report to our insurance company.
I felt the company was very responsive to our immediate needs, performed professionally, and completed the job as agreed. I would definitely use the company again if needed.
I felt the company was very responsive to our immediate needs, performed professionally, and completed the job as agreed. I would definitely use the company again if needed.
Response from PuroClean Restoration Specialists
"Thank You for your review. We work quickly and efficiently to complete the any job. Fast response times are vital to our business. We are pleased to hear that you had a great experience with PuroClean! Thank You, Lisa Phares Customer Relations"
Harlan H.
Jul 2012
They came in and used machines to dry out the wood floors in the kitchen and under the sink. Overall they did a good job, their were referred by our insurance company
Response from PuroClean Restoration Specialists
"Thank You so much for the review. We do our best to dry out material virus ripping it out if it can be effectively and safely be salvaged. This always saves the consumer money and time! Thank You, Lisa Phares Customer Relations"
Licensing
State Contractor License Requirements
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FAQ
PuroClean Restoration Specialists is currently rated 4.8 overall out of 5.
PuroClean Restoration Specialists accepts the following forms of payment: CreditCard
Yes, PuroClean Restoration Specialists offers free project estimates.
No, PuroClean Restoration Specialists does not offer eco-friendly accreditations.
No, PuroClean Restoration Specialists does not offer a senior discount.
Yes, PuroClean Restoration Specialists offers emergency services.
No, PuroClean Restoration Specialists does not offer warranties.