Founded 2006 • With Angi since May 2010
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
satisfaction
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 30 reviews
Carol C.
08/26/2018
Ken came out within an hour of being called. He mopped the floor with anti microbial, took off some dormant mold from the wall and placed his drying equipment. Two other employees came each morning for the next 3 days and took humidity readings. Professional, on time and very reasonably priced.
Description of Work
Our basement flooded and they dried it out and sanitized the floor
Category
water damage restoration
Chris K.
06/30/2016
Steven B.
05/19/2016
Greg T.
04/06/2016
Done quickly and professionally
Description of Work
Removed drywall and baseboard that had gotten wet and started to mold. Opened the wall ares and let floor fans run to dry out inside of wall (we had a small leak from the kitchen sink that was not sealed against the marble). Only removed what was needed and was to keep repair below baseboard replaced drywall pieces and base board.
Category
water damage restoration, mold removal
Carlina B.
03/15/2016
Toni came as scheduled. He was very professional and full of knowledge. He was very patient with us, since we had so many questions. We suspected mold in the home, so we called 2 other companies, besides PuroClean. He was so thorough and took as long as he needed to find out where thee mold was. He also included an Air sample test which was at no charge to us. When he located where the mold as and what the main cause was, were were able to address the problem. Come to find out it was do to poor ventilation in our attic. - To be exact, we were told that the Ridge Vents in the attic were not installed properly -(poorly ventilated). Toni recommended that we have a professional roofer come in to verify his suspicions, as that was out of his profession. We did just that and the Roofing company found that the ridge vents were poorly installed with very little ventilation. Once that was determined, we would have to have the 'problem' fixed before the Mold remediation could begin. The only reason, we were unable to hire them on to do the job, is the estimate was too high for our pockets.- I'm not sure that there were TOO high, it just was more than we are prepared to handle due to the other expenses that we have had to put out for so many other repairs. I would recommend Toni for any job because he is so knowledgeable in what he does an very friendly.
Description of Work
Full estimate and air sampling test for Mold remediation
Category
water damage restoration, mold removal
Sean C.
12/31/2015
It went great. They came our right away. They were super friendly and sympathetic to the situation and checked on us daily. Worked quickly and professionally.
Description of Work
Cleaned up water, sanitized, tore out wet carpet, cabinetry and drywall. Used fans and dehumidifiers for 4 days
Category
water damage restoration, mold removal
Service Provider Response
Thank You for taking the time to leave us a review. Getting our customers taken care professional and effectively is our number one goal. Lisa Phares Customer RelationsRene S.
10/02/2015
Terrance called same day to let us know he was on his way. Removed damaged floor, set up equipment to dry area and informed us of the process. Ken followed up the following days to check on progress. Both gentlemen were very professional, pleasant and always on time.
Description of Work
My dishwasher quit working, water leaked under flooring and warped boards. PuroClean came out promptly and removed damaged flooring, set up equipment and explain the process in detail.
Category
water damage restoration
Service Provider Response
Thank You for your review. Staying in communication with one another and you is the key for our team to work as efficient as possible. This ensures that you, the customer is always satisfied. Thanks again for taking the time to summit your review and for being a valued customer. Customer Relations Lisa Pharesadam M.
06/30/2015
When we bought our new house, we knew there was a mold issue in the addition. We called PuroClean on the recommendation of our realtor. They gave us an estimate and we had them start work. They underbid the job. The extent of the mold required them to drop the ceiling in the entire addition in order to guarantee their work. Drew worked with us. He knew that we needed to have the ceilings rehung and so he honored the original estimate and was even able to come in under a little bit to help us with the unanticipated cost. The workers were diligent, professional, and effective. They were able to finish their work in just about a long weekend. They used extensive measures to make sure the mold doesn't reactivate. I was impressed that their first concern was making sure the work was done right. Drew never even tried to sell me on the idea of doing a full mitigation without dropping the ceiling (like another company had suggested, to save on costs). He just took the hit because the estimator had missed the mark. Drew's first concern was the safety and health of my family and that sold me as a life long customer. As long as he is still there, I'll use PuroClean for any further mitigation or clean up issues in the future.
Description of Work
Mitigated mold in addition attic and crawl space.
Category
water damage restoration, mold removal
Service Provider Response
Thank You for taking the time to submit your review. As the project manager, Drew ensures that every job is completed to the customer's satisfaction. PuroClean works hard to always preform at the highest level. Hope that you are enjoying your new mold free home. Thank You, Lisa Phares Customer RelationsDana M.
04/06/2015
We had a partially flooded baesment and we were referred to PuroClean by our insurance agent. Puroclean made immediate contact and showed up on time and performed the services efficiently. Service man was very cordial and professional. Couldnt have asked for more!
Description of Work
Remove water, rug and pad from basement. Dry basement.
Category
water damage restoration
Service Provider Response
Our Technicians and team work hard to be both efficient and professional. Glad to hear that we were able to get you back to a dry basement in a timely manner. Thank You for your review. Thank You, Lisa Phares Customer RelationsSeija B.
03/26/2015
That was in our other residence. They had to do it twice. They helped us with our stuff. They did a great job and were friendly. Both teams did a good job. I would use them again.
Description of Work
Puro Clean Restoration Specialists our basement had flooded and they took care of everything.
Category
water damage restoration
Service Provider Response
Thank you for your review. Thank You, Lisa Phares Customer RelationsBRYAN G.
03/26/2015
They did a fantastic job. They were recommended to me by my insurance agent. My son had a bunch of boxes that he was building little houses out of and it got wet with the water and so they had boxes on their truck for botching up people's possessions to move them from their work area and they left bunch of these boxes behind. They didn't have to do that, it wasn't part of their service at all, but they took the time to think about it. I would surely use them in the future.
Description of Work
PuroClean Restoration Specialists performed services couple of years ago. We had a basement flood and they came and did the clean up. They removed all the carpeting. They installed the heaters and air vents and dry to the space and removed all the dry wall three feet from the ground.
Category
water damage restoration
Service Provider Response
Thank You for taking the time to submit this review. Our staff strives to excel in every job that we do, from start to finish. We value every one of our customers and take the time to make sure that everyone is happy, even your little guy. Hope the boxes worked out for his building projects. Thank You, Lisa Phares Customer RelationsLORI H.
03/15/2015
My sump pump failed and I had an unfinished basement full of water. It was Sunday morning and I was afraid I was going to have no help I spoke to Rick and he said he needed to do some coordinating and would get right back with me. I also called a neighbor who had a similar situation and who agreed to help me to resolve the issue so therefore I no longer needed the service. Rick called me back within the hour, had service lined up and even texted me to be sure I was covered. I have never received this kind of service or response so quickly during regular business hours let alone on a Sunday. I can't speak highly enough of this company.
Description of Work
I called PuroClean because they were so highly rated on Angie's List and now I know why.....
Category
water damage restoration
Service Provider Response
Thank You so much for the review! Thank You, Lisa Phares Customer RelationsChloe L.
01/13/2015
They were fast in responding and kept me informed of why they were doing things. They worked fast to fix a major problem. Thank You PuroClean for a job well done.
Description of Work
PuroClean came in and cleaned up my basement after a very nasty sump pump back up. They were fast in responding and kept me informed of why they were doing things. They brough in equepment and pretty much was dry over night. They removed contaminated material out of my house and cleaned the concret flooring.
Category
water damage restoration, biohazard cleanup
Service Provider Response
Thank You for your review. We always keep our clients informed about the steps that we are taking during any of our jobs; we feel it is an important part of our job. We are glad you are satisfied with the work that PuroClean did in your home! Thank You, Lisa Phares Customer RelationsChuck L.
12/30/2014
Services were done very professionally and price was just right for the quality.
Description of Work
Cleaned carpets in 1 room and a stair case
Category
carpet cleaners, water damage restoration
Service Provider Response
[Member name removed], Thank you so much for your review. We strive to satisfy in every area of work we perform. We are very happy that we met all your expectations. Please let us know if there is anything else that you need in the future and we will be more than happy to perform at the highest level we possibly can! Thank You, Lisa Phares Customer RelationsDebra C.
04/10/2014
They came the very next morning at 9 ‘clock and started to work within 10 minutes and they were really awesome to work with and they knew that there was going to be an insurance claim and so we did not get an estimate upfront but when we talked to our insurance guys later, they said that the bill from Puroclean was within their standard so they paid the full amount. They have done a really great job and Dennis was the main guy who worked with us and he was very responsive and he gave us his cell phone whenever we needed something, we can call him and he would talk through what the process was going to be, and he was very good to work with. The insurance company paid $2000 or $2500.
Description of Work
I used PuroClean Restoration Specialists. We had a basement flooding problem and went to Angie’s List to find who could help us with it. We did call them for an emergency water extraction from my basement. They got all the water cleared up and pulled up the carpet pad and they took away the area rug that was wet so that they could clean it and return it and we will be getting them back and reinstall new pad and lay the carpet down and finish the restoration work.
Category
water damage restoration
Service Provider Response
[Member name removed], Thank You so much for the review. I am glad to hear that the process of getting your claim handled was extremely easy. We work hand in hand with the insurance company so that our clients don’t have to. Thank You, Lisa Phares Customer RelationsAlexis J.
09/16/2013
We called PuroClean after finding black mold (unsure if it is toxic as we did not get it tested) in one corner of our basement and Drew came out the very next day. He gave us a spot-on estimate, explained the exact process that they would use, and scheduled the work to begin at our convenience the following morning. Jeremiah and his crew were polite, efficient, and professional when they came in to do the work. They took out the drywall in the section with visible mold and found more in another corner. He and his crew also took out all of the carpet, as per our request in the entire room and adjoining closet. We knew upfront that they would not refinish the sections of drywall cut away, the baseboard, and the carpet. After demolition, they dried out the area and set up an air scrubber until the recommended time had elapsed. The drying out process added some time as expected, but each day someone came over to check on the progress. Everything was cleaned nicely and the room is now ready for new drywall, baseboard, etc. We chose this company because they were so accommodating and willing to come out right away. This efficiency just continued throughout the entire four days. Overall, we could not be more satisfied with this experience and would recommend them to others!
Description of Work
PuroClean took care of the mold problem we encountered in our basement.
Category
mold removal
Service Provider Response
Thank You for the review. Mold can be very hazardous and cause many problems through out your home. Glad Drew and the team at PuroClean got your home mold free and back to a health living environment. Thank You, Lisa Phares Customer RelationsBEVERLY S.
07/22/2013
All went well. The crew was not as timely . Arrived 1/2 hour to 45 minute slate each day.
Description of Work
Removed mold in attic. Installed barrier
Category
water damage restoration, mold removal
Service Provider Response
Thank you for your review. We are glad to hear that the job over all was completed to your standards. PuroClean strives to excel and has dealt with the lack of being punctual internally. We apologize for the late arrival. Overall we are glad that you were happy with the Mold Testing & Remediation. Thank You, Lisa Phares Customer RelationsMary D.
07/15/2013
We wanted him to do the work and our purchase on this condominium was canceled so we could not use him. They guy was very nice and friendly. He was very thorough and I would use him again.
Description of Work
We got a quote from PuroClean Restoration Specialists for restoration. It wasn’t just a simple cleaning; it was a major cleaning and restoration.
Category
water damage restoration
Service Provider Response
Thank you for your review. Thank You, Lisa Phares Customer RelationsKristin N.
07/12/2013
They were extremely professional, very conscientious of our general problem and tried to get it done quickly as possible.
Description of Work
I used PuroClean Restoration Specialists for water removal and dry out.
Category
water damage restoration
Service Provider Response
Thanks for the review! We work as quickly as we can to get you back to a normal life. Glad PuroClean was able to complete the job effectively. Thank You, Lisa Phares Customer RelationsJean S.
06/24/2013
I was very impressed by the timely manner the company responded to our problem. They called some other workers to help remove the fallen ceiling pieces, insulation, wiring, etc. from where it was suspended from the garage door tract before it fell the rest of the way and damaged the cars. Within two hours we were able to move our cars from the garage. They then cleaned up the debris that was left, removed the garage door tract so the ceiling could be replaced. They left an estimate in case we wanted to use their company to remove the rest of the ceiling and replace it. They were very thorough in checking for water damage and searching for the cause of the collapse to report to our insurance company. I felt the company was very responsive to our immediate needs, performed professionally, and completed the job as agreed. I would definitely use the company again if needed.
Description of Work
After our garage ceiling collapsed on our cars, etc. PuroClean was recommended by our insurance company. They appeared within the hour and quickly "freed" our cars from the garage, cleaned up the immediate mess and left an estimate in case we wanted further work completed.
Category
water damage restoration
Service Provider Response
Thank You for your review. We work quickly and efficiently to complete the any job. Fast response times are vital to our business. We are pleased to hear that you had a great experience with PuroClean! Thank You, Lisa Phares Customer RelationsHarlan H.
07/25/2012
They came in and used machines to dry out the wood floors in the kitchen and under the sink. Overall they did a good job, their were referred by our insurance company
Description of Work
I used their services for water damage from a water leak in the kitchen under the sink.
Category
water damage restoration
Service Provider Response
Thank You so much for the review. We do our best to dry out material virus ripping it out if it can be effectively and safely be salvaged. This always saves the consumer money and time! Thank You, Lisa Phares Customer RelationsMarion and Lawrence F.
06/07/2012
They were very good and very helpful. The owner, Rick, was very responsive. I could get him any time of day. He uses ozone machines. The quality of work was good. I would use this provider again.
Description of Work
PuroClean Restoration Specialists provided carpet cleaning, paneling cleaning, fan cleaning, and ozone machines.
Category
carpet cleaners
Service Provider Response
Thank You so much for the review. PuroClean as a company strives to excel. Thank You, Lisa Phares Customer RelationsANDREA M.
05/24/2012
We had an acute water leak in our basement last week. Puro clean was great and came out right away and set up fans. They said they would be back daily to check the progress. They didn't come back until Sunday, after calling them to see when they'd be back. Also, the total cost I felt was pretty high for the work that they did. Doesnt seem like those fans would be very expensive to purchase. Maybe a deposit that can be returned.... Anyway, they did give us a 15% discount on the bill due to their being delayed in returning. Everything is back to normal now and so that's good.
Description of Work
They came out on Thursday to set up air movers and a dehumidifier in our basement after a water leak. The pulled up a section of carpet and replaced it.
Category
water damage restoration
Service Provider Response
The PuroClean brand is a franchise system with many offices and each office is independently owned and operated. PuroClean Restoration Specialists, located in Delaware, OH, did not take care of her clean-up. Her clean-up must have been handled by one of the other two PuroClean franchises in the Columbus Area. This report has been mistakenly and inaccurately posted to my company's name.STEPHEN M. L.
12/29/2011
Overall I was very pleased with this company until the very end. I submitted the payment to them in full by check at the end. I forgot to sign my check and was contacted by them regarding this issue. After receiving three phone calls from them, I ask them to mail it back to me and I would return it promptly. According to Drew from the company the owner, Jim Crouse wanted this check deposited immediately. I felt this strong arm approach was not very business like and professional. I admitted my mistake, but you would have thought they were going to go bankrupt with out this signed check so that it could be deposited immediately according to Drew. What a way to end a project that that went well up to that point. Bottom line, not sure if I would use them again after this disaster at the end of the job regarding my failure to sign the check.
Description of Work
I awoke on Dec 6, 2011 with 1-2 inches of water in my basement. My insurance company recommended this company to assist with the clean up. They were prompt and technician Mick was assigned to my home from start to finish. This young man was very professional and dedicated to making me and my basement whole again. At one point I had over 15 fans, 3 de-humidifiers and 1 large heating unit running to help dry out the situation and prevent mold and cut down on the water damage. The process was long and took over 7 days for the basement to dry out. Mick was at my home every day during this process even returning on Christmas eve to finish by cleaning the carpets. Bravo for the efforts of this young man.
Category
carpet cleaners, water damage restoration
Service Provider Response
[member name removed] lived 5 minutes away from the shop. He had a bill that was due and he paid it. However the check was not signed. We offered to meet him at his convenience to get his signature and he got very angry and insisted we put it in the mail. I don't feel that we asked anything unreasonable here, and think that it is more suspicious that he would elect not to meet us. I am sorry this was such an issue.ANITA H.
05/06/2010
We didn't spend anything. It was all covered through insurance. The only issue we had with them was we did discover that some prescription medication had come up missing out of our master bathroom as well as a twenty dollar bill that was on the dresser. The company did make good on the replacement of the twenty dollar bill but there was nothing they could do for the prescription medication that was taken. It was a direct reflection on their employees. The work was fine with the exception of that incident. The price was reasonable from what I could tell. I didn't have to pay anything out of my pocket. It was strictly through insurance. I would not use the company again for that one simple reason.
Description of Work
Puroclean Restoration Experts cleaned the house top to bottom of smoke damage and tore out the fire-damaged paneling and stuff from the one room that had the fire.
Category
water damage restoration
Service Provider Response
The PuroClean brand is a franchise system with many offices and each office is independently owned and operated. PuroClean Restoration Experts DID NOT take care of her clean up. Her clean up was handled by a different office by the name of PuroClean Restoration Specialists located in Delaware, OH. This report has been mistakenly and inaccurately posted to my company's name.Phone
Address
886 Stratford Rd
Delaware, OH 43015
Other Information
Services offered
Services not offered
FAQ
Other Local Pros In Your Area
Stay Dry Waterproofing - Columbus
Angi Certified
Our team at Stay Dry Waterproofing has over 20 years of experience protecting homes in Columbus. Our team of experts has experience transforming any damp, musty, and wet basement into a comfortable dry living space. We use only tested products that are guaranteed to keep your home safe. Whether you have noticed water, mold, or musty odors emitting from your basement or crawl space, we can help. Stay Dry Waterproofing is Central Ohio's leader in Basement repair and drainage needs. Everything from Basement Waterproofing, Mold Remediation, Foundation Crack and Bowed Wall Repairs, Yard Drainage, and Crawlspace Encapsulation. Life time warranties, Free Estimates and zero percent financing options.
DITHER PAINTING
Angi Certified
2022 Super Service Award
Offers Coupon
At DITHER PAINTING, we take great pride in our experience, expertise, quality, and customer service. We go above and beyond to provide quality craftsmanship to exceed our customer's expectations. No Subs, we do everything ourselves! Call us today for your FREE estimate, and you'll know why our customer's become lifelong clients.
CL Parker, LLC
Angi Certified
With more than 20 years in the business, every project is taken on with a focus on quality of work. Our goal is to exceed your expectations no matter what the size of the job. From smaller residential projects to large scale commercial work, our experience lets us offer the best possible solution for your project. Because we are locally owned and operated, we are invested in your project as a good neighbor should be!