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The Theater People

Stereo and Home Theater Systems, Home Automation, TV Sales,

About us

We specialize in custom home technology solutions such as home automation, security, home networking/WiFi, home theater, and home audio. We also perform installations in commercial spaces. As emerging technologies become more complex, our experts can guide you through the process. From purchase decisions to installation and cleanup, we can help you through it all. We will sit down with you in your home and draw out a plan that best fits your needs and budget, laying out several options each step of the way. We want you to be confident in your decision so that you can get the most out of your home!

Business highlights

16 years of trusted experience
Family Owned & Operated

Services we offer

We are a full retail store that provides home theater installations, projection system installations, surround sound and whole-home audio solutions (indoor & outdoor), professional TV mounting, outdoor TVs, Wi-Fi coverage and home networking, Universal Remote Control (URC brand) automation and control systems, full home wired security systems, wired surveillance cameras, and wiring. *Now offering acoustic sound treatments and motorized shades!

Services we don't offer

Extensive drywall repair/replacement, and lighting. Basic consumer automation, installing self purchased equipment, adding small equipment pieces such as thermostats and doorbells to smart homes that we did not design. Ask for more details if you have any questions on what we do not offer.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8337 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
4%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 201-225 of 337 reviews

CAROLL T.
02/2020
5.0
satellite tv service
  + -1 more
They did an excellent job.
Description of Work: I had a large satellite dish on the side of my house and I had them removed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James L.
07/2019
5.0
home theater design, cable tv service
  + 0 more
Good xxxxxxx
Description of Work: Hook up tv accessories

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$268

Response from The Theater People
Thanks [Member Name Removed], It was good working with you.

Rebecca J.
02/2018
5.0
home theater design
  + -1 more
Great to work with.
Description of Work: Tv and sound

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Thank you for your review!

Gail B.
12/2017
5.0
home theater design
  + -1 more
It looks Great.
Description of Work: Needed a large screen TV mounted on the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Theater People
Thank you [Member Name Removed]!

MICHELLE C.
11/2017
5.0
home theater design
  + -1 more
Great a a a a a a a a a a a a
Description of Work: Update home theatre

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

David T.
10/2017
5.0
home theater design
  + -1 more
Great job. Great technician!
Description of Work: Home Theatre

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lynn O.
09/2017
5.0
home theater design
  + -1 more
Very professional.
Description of Work: Moved existing TV mounts, hung TVs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher F.
08/2017
5.0
drywall
  + -1 more
Very satisfied
Description of Work: They repaired the ceiling of the garage where our kids had attempted to walk in the attic. A simple but tough job for anyone. He was a pro from start to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Suresh K.
07/2017
5.0
home theater design
  + -1 more
It was excellent
Description of Work: TV wall mounting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Glad to hear [Member Name Removed]! Thank you for the feedback!

kathie C.
07/2017
5.0
home theater design
  + -1 more
Smooth and professional
Description of Work: TV was mounted on wall in loft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Theater People
Thank you for the review [Member Name Removed]!

Tina K.
06/2017
5.0
home theater design
  + -1 more
Excellant work!
Description of Work: Wiring for TV, sound system, etc

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendy S.
04/2017
5.0
electrician, home theater design
  + 0 more
Everything looks great.
Description of Work: Theater people mounted 2 TVs, a 55" and a 65". They also added an electrical outlet behind one of the TV's for the clean look we were looking for. They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from The Theater People
Thank you for your review!

Sri A.
01/2017
5.0
home theater design
  + -1 more
Thumbs up!
Description of Work: I had my 5.1 surround system installed at my place and the work they done is really great. They ran into some difficulty with my surround speakers before and suggested me how and where I could place them to achieve the best output and it worked out really well. The work performed is clean and thorough and they made sure they had everything tested before they leave. And they were really professional placing with other things too like covers all over the carpet and furniture to make sure no dust is there and cleaned everything after the job is done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from The Theater People
Thank you for your review!

denise J.
12/2013
5.0
home theater design
  + -1 more
Prompt, efficient, and professional. Provider communicated with Usonian several occasions to insure that they would have the correct mounting equipment. As we had additional request outside of the scope of the big deal the provided provided an amended estimate. Great job!
Description of Work: Mounted two flat screen t v's

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from The Theater People
[Member Name Removed], We are joyed to hear that you are satisfied with our work, it is extremely important we keep our customers happy. Let us know if you ever come across anymore work that needs done, we would be happy to assist you! Thank you! The Theater People

Stephen C.
12/2013
4.0
home theater design
  + -1 more
Company contacted me with questions about wall materials and TV placement. I was informed that because there was not an existing outlet at TV-height (it is currently at baseboard level), a $99 additional charge would apply. That fee prices the installation above what I consider a fair price for wall-mounting a television, so I choose not to proceed with the installation.
Description of Work: I purchased a Big Deal from The Theater People.
Rating CategoryRating out of 5
Yes, I recommend this pro
$179

Response from The Theater People
We are glad to have heard from you regarding this situation. The fact that we don't include electric in the service is not to have hidden cost, it is simply so we aren't being unfair to people with existing outlets. If we included the outlet pricing initially we would also have customers upset due to overcharging. However, the service may be fulfilled with no additional cost with the wires being exposed. It is only when the wires need to be concealed that an outlet must be in place at TV height in order to plug the television into. We tried to state this clearly on the fine print of the deal. We apologize for any inconvenience or confusion this may have caused.

Joy M.
12/2013
3.0
home theater design
  + -1 more
I would say it went well, except they didn't follow my request, initially. I wanted the tv mounted a certain spot on the wall. I asked them to hold it in that spot on the wall three times so that I could be sure. After I was sure, I walked out of the room. The tv was not mounted where I directed. One of the guys explained that he believed they mounted it in a better position. I was bothered by that. I would also be behind schedule, because they had to move it. So, now I have extra holes in my wall, because they mounted it where they chose instead of where I chose, initially. It is hidden by the tv. I will admit, the other guy seemed to want to put the tv where I asked and seemed relieved, when I was happy that they finally did it. If I have any advice to offer. Do what the customer asks. It's their stuff.
Description of Work: Installed a tv mount on the wall, installed an outlet to go behind the tv; put the wires behind the wall; and put the tv on the mount.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$99

Response from The Theater People
Thank you so much for your business! We, at The Theater People, strive to do the best business that we can. After reading your review, I spoke to my installers, and they told me the issue, and that they will take the blame. They went on to tell me that after they moved the tv up and down manually, at your request, to make sure that the placing was right, they were surprised when the measurement turned out to be off. They assured me that it was not their intention. The mount that you provided was a mount that they had never used before, and the way it connected in the back of the television caused a two inch shift down from where their measurements would have put it. I want to be clear, this is not an excuse, and we take full responsibility for the measurement difference. As a company, we extend our services and products to our clients, but sometimes our customers have their own products they want us to use. We always try to accommodate the customer by using their products, and this is the risk we take by doing so. The techs were unfamiliar with the mount being used, and because of that, the measurements they took were slightly off. Once the tv was mounted, they told me they wanted to let you see it so you could decide if the two inch difference was acceptable to you because even though the placement was two inches lower than you originally requested, they felt that the TV was already mounted higher on the wall than where we would typically recommend a tv to be installed. They expressed that it was higher than most TVs we install, and you advised you would rather have it where you requested. Without delay, they moved the TV two inches higher and fulfilled your request. We sincerely apologize for any frustration you may have had, and we will certainly entertain any ideas you may have to ensure you are 100% satisfied. 100% satisfaction is our goal, and if you aren't satisfied, we want to make sure that you are. All of our clients are extremely important to us. We are a small company who enjoys what we do, and we would like to keep you as a customer for future ideas and projects. Thank you for your understanding, and thank you again for your business. It is truly appreciated.

Wendy Y.
12/2013
5.0
home theater design
  + -1 more
I purchased an Angie's List Big Deal for over the fireplace mounting of a TV with concealment of wiring & TV bracket for $179 (value $395). My situation was difficult to say the least, the owner offered me a great deal to do that job, however, the overall cost to us at this Holiday season would have still been too much to absorb as we are doing another project in our home. The owner of the company, John Holderby (The Theater People) was attentive, called back when promised, emailed the estimate very quickly, and really really went above and beyond to work with us. This job did not go through as a result of the overall costs, but it was not John's fault, him and his staff were great, and really offered us a great deal for the work, we just couldn't swing it at the moment. If we attempt to do this job in the future, The Theater People will be who we call. Angie's list is refunding the cost of the deal now, so I didn't risk anything. I would recommend this company.
Description of Work: I purchased a Big Deal from The Theater People.
Rating CategoryRating out of 5
Yes, I recommend this pro
$179

Response from The Theater People
[Member name removed], We are deeply sorry that the installation did not get to take place as you hoped. If you decide to have the service done in the future, please give us a call. We would be more than happy to work with you on the pricing as we did before. Especially due to the circumstances as we discussed before. Thank you for giving us such positive feedback on our customer service. We strive to keep you happy! Thank you, The Theater People

GARY W.
11/2013
5.0
home theater design
  + -1 more
They showed up on time, were prompt and courteous, and did a good job with the remote control for a fair price. Ultimately, I would recommend them to others.
Description of Work: They set up and connected a universal remote control for our home theater system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Theater People
[member name removed], Thank you for all the positive things you had to say about our company! We hope the universal remote is everything you hoped for and working out for you wonderfully. Thanks, The Theater People

JAMES C.
11/2013
5.0
home theater design
  + -1 more
The two technicians were professional and courteous, arrived on time, and did a good job for a fair price. I had no problems whatsoever.
Description of Work: They hooked up my home theater system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Theater People
[member name removed], We are very happy that this process went smoothly for you. Thank you for giving us credibility on our services! The Theater People

Chris P.
11/2013
5.0
home theater design
  + -1 more
Three technicians came to the house and worked for 8 hours. They were on time, acted professionally, and did a great job with the installation. The television is working just fine and is right where I want it to be.
Description of Work: They installed my new television which included going into plaster walls and later patching them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from The Theater People
[member name removed], It is awesome to hear everything is working out great for you and even better that the positioning of the TV is right where you wanted it to be! If you need help with any future service, we would be more than happy to help you with the process! Thank you, The Theater People

tim T.
08/2013
5.0
home theater design
  + -1 more
They were on time, did their work in a timely fashion, cleaned up and took the time to show us all about the mount. Very pleased.
Description of Work: installed a wall mounted tv

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from The Theater People
[removed member name], We hope the mount is working great and exactly what you were looking for! It was a pleasure working with you and would be happy to work with you on any future projects! Thank you, The Theater People

Susan Z.
05/2013
5.0
computer repair, home theater design
  + 0 more
The installation included a motorized screen, a straA++++ all the way. We could not have been more pleased and recommend their services who would like to have a theater system installed whether it be for a home or business application.
Description of Work: A + all the way. We work all week, like many of you do, so you can imagine my frustration when, after several attempts to speak with someone from a home theater installation company, we gotno responders. That is, until we called John Holderby of The Theater People. It was Saturday, but he responded, no problem, and was a wealth of information about the options available to us. He got us excited at the prospect of having such a system installed, so, as you can imagine, we wanted to meet with him as soon as we could. Could he meet with us that same weekend, perhaps Sunday? Again, no problem. We live in a condo, and the room we intended to have the home theater installed in is small, so there were numerous challenges for The Theater People to address if they were to take on this project. John came up with the best possible combination of components to make the entire system work most efficiently. He stressed the importance of current, high functioning models, so they would not become outdated quickly, as electronics often do. When price was an issue, he offered several options to allow us to choose the one we thought would fit best with our needs and our budget. Okay, we admit it, we did some comparison shopping. For comparable performance, efficiency, and installation, even Best Buy couldn't beat his prices. When we inquired about the installation schedule, dreading the 4 to 6 week delay we expected to hear, John explained we would have to wait no longer than it took him to order and receive the equipment – about a week. He said installation would begin the following Tuesday, and Tuesday morning he and his crew were here, right on time. We described the typical condominium restrictions he would have to abide by that would require him to work only during certain hours because of noise, etc., and his response was – no problem. He and his conscientious and polite crew followed the rules exactly. In addition, his they carefully and cautiously moved all breakables to a safe area before the work began. Our carpets and furniture were carefully covered with tarps to prevent dust from getting on them, and thorough cleanup of the entire area was routine when each workday ended. John advised us ahead of time that installation would probably take five days, and again he was on target as that's just what it took. When Friday came, we began to think that the fifth day of installation would be Monday. Nope—crew arrived on Saturday, and finished up in time for us to watch our first movie Saturday night. The package he sold us included a motorized screen, a state of the art short throw projector, four speakers a sub woofer, and receiver. After the installation, John offered to, and did return Sunday, remembering that we're at work during the week, to teach us the finer points of using the system. He also made it clear that he would remain available for any future questions or concerns, or whatever we might need. Absolutely A+ all the way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,580

Response from The Theater People
[member name removed], It was truly a please working with you and your husband. We really appreciate the through review and giving us credibility in the areas you believed was appropriate! We wanted to make sure you two were satisfied and it's great to hear how please you were. Again, the offer still stands, if you ever have any questions or concerns you are always welcome to call us. We also would love to assist you in any future project you may have. Thanks again, The Theater People

Chris P.
04/2013
5.0
home theater design
  + -1 more
The team came out promptly at 10:00 am and worked steady until 5:00 pm to install out new TV over the fireplace mantel. The plaster walls and wood and plaster surrounding the fireplace were difficult obstacles for running the HDMI and electrical but The Theater People overcame these and had my TV installed. When all was said and done and we turned the TV on there was no signal from the cable but it turned out a inexpensive elbow connector was to blame. The team replaced that quickly and the TV has worked great ever since.
Description of Work: Plasma TV mounted over fireplace by running HDMI and electrical through the walls and fireplace surround.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from The Theater People
Thank you for your kind words about our company. Your walls were definitely not the easiest walls to work with. That was a very true statement! It was an honor to have serviced your home, and we wanted to thank you again for the opportunity to have earned your business.

Valerie S.
09/2012
5.0
home theater design
  + -1 more
We would hire these guys again, they worked fast, gave great suggestions, figured out quickly what we wanted and accomplished it. Gave some awesome suggestions that we would consider in the near future (as we do want to finish our basement). I was fairly hesitant with these guys due to the lack of reviews but to be honest I'm glad we went with them. Another thing is they were able to get us an appointment very quick! We called a few other places on Angie's list and the average time was 2-3 weeks. Sadly we had guests coming over to visit us at our new place and we couldn't go with them. Luckily these guys were available to come in a few days later after we called and get the job done! Thanks again, we love our TV now!
Description of Work: Mounted a 55" Screen TV on a wall, added 2x electrical plugs, put two faceplated in the wall to allow for the HDMI, A/V cables to be hidden in the wall and go in the cabinet below, ran a new line from outside to inside for cable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from The Theater People
You are two of the nicest and most laid back people I have ever met. We loved being a part of upgrading your entertainment system. Your home has so much potential and it made our job easy. We also wanted to thank you for inviting us back to your home for two more rooms you had customized. Questions are free, and we are only a phone call away! Call us anytime. We are always happy to talk to you. On a side note, thank you for the gifts you sent to us. Although the gifts were unnecessary, they were greatly appreciated. Once again, thank you for the opportunity.

Brent S.
06/2011
5.0
computer repair, home theater design, wrought iron
  + 1 more
These guys were fantastic. Their customer service is absolutely top notch. I heard about them through a friend, and decided I would give them a call to see if they could do what I needed done. When I called, their receptionist was very friendly, and was very detailed and able to give me a ton of information right over the phone. She even informed me that they were running a special that included a TV mount and HDMI! We scheduled a time for a tech to come out later in the week, and they arrived right on time. The technicians were pretty awesome, they really knew their stuff. They discussed with me at length a few different options I had, and really made me feel like I was getting exactly what I wanted when it was settled. It really didn't take very long at all for them to get the TV up on the wall, and when they were done, it looked wonderful. There was not a single wire visible, and it looked like my TV was just floating on the wall. They even dusted all of my equipment off before they left!
Description of Work: They mounted a flat screen, pulled wires through the walls, and added an extended outlet behind the TV for wire concealment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from The Theater People
Thank you so much for the kind words. Please don't hesitate to call us if questions ever arise regarding your new home theater set-up! Questions are always answered free of charge. It was such a pleasure doing business with you.

Contact information

5757 Westbourne Ave, Columbus, OH 43213

http://www.thetheaterpeople.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
Home Automation,
TV Sales,
Internet Service,
Furniture - Sales

FAQ

The Theater People is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

The Theater People accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, The Theater People offers free project estimates.
Yes, The Theater People offers eco-friendly accreditations.
No, The Theater People does not offer a senior discount.
No, The Theater People does not offer emergency services.
Yes, The Theater People offers warranties.
The Theater People offers the following services: We are a full retail store that provides home theater installations, projection system installations, surround sound and whole-home audio solutions (indoor & outdoor), professional TV mounting, outdoor TVs, Wi-Fi coverage and home networking, Universal Remote Control (URC brand) automation and control systems, full home wired security systems, wired surveillance cameras, and wiring. *Now offering acoustic sound treatments and motorized shades!
Extensive drywall repair/replacement, and lighting. Basic consumer automation, installing self purchased equipment, adding small equipment pieces such as thermostats and doorbells to smart homes that we did not design. Ask for more details if you have any questions on what we do not offer.

Contact information

5757 Westbourne Ave, Columbus, OH 43213

http://www.thetheaterpeople.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM