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Security Choice - ADT Authorized Company

Home Security Systems, Home Automation

About us

Security Choice has been helping homeowners find their security solutions since 2005. As an ADT Authorized Company, Security Choice partners with America’s #1 provider of electronic alarm monitoring to deliver additional peace of mind for you and your loved ones. Security Choice’s commitment to customer service is exemplified by its A+ rating from the Better Business Bureau. When you need help safeguarding your family and your property, make Security Choice your first choice.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

ADT Security Services. Burglary protection and home automation, plus monitoring for fire, flooding and carbon monoxide. Systems use pet-sensitive motion detector, door and entryway sensors, digital keypad with optional one-touch emergency access, keychain remote, battery backup, yard sign and window decals. Both landline and cellular monitoring service available.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.5
value
3.8
professionalism
3.5
responsiveness
4.1
punctuality
4.6
Showing 1-4 of 4 reviews

Christine B.
09/2013
1.0
home security systems
  + -1 more
If you go to what you think is an ADT site on line you might get Security Choice which appears to be ADT. They sell ADT systems and set appointments for installers. The fee is $99 plus tax which and quot;insures you will be there to meet the installer.and quot; They promise a $100 Visa gift card to reimburse for the charge once you sign up. However, the sales reps breeze by the information so quickly in a lengthy list of disclosures at the end of the conversation it's easy to miss you must go to their web site within 30 days and download a form with their special code number to apply for the gift card. When I didn't get it I called and, of course, it was too late! I complained and they agreed to send it anyway although I haven't seen it yet. I will amend this review when I get the $100. Also, the rep pressured me to agree to the most expensive package, insisted on a social security number and quot;to check my creditand quot; and wanted a credit card. I refused the credit card number and they made a and quot;special exceptionand quot; after checking with the supervisor. The actual installer was from Safe Streets and he was great.
Description of Work: Sold an ADT security system. This was just the sales part, not the installer nor the monitoring.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0

$99

Response from Security Choice - ADT Authorized Company
On behalf of Security Choice, I am sorry for the experience you had while on the call. We do our best to explain the installation process with pur customer's over the phone so that a sales rep does not have to come out to the home, give an estimate, then schedule another time to come back for the install. This is intended to save the customer time and money. I do hope the Visa Rewards Card that was expedited via Fed Ex reached you in a timely manner! I also hope that you will contact us again should you need anything else in the future.

Don W.
07/2013
1.0
home security systems
  + -1 more
We purchased a home with an existing ADT system. I called the number listed for Security Choice and it went direct to ADT. I wanted someone to come out and see what existing equipment we could use and want we needed to replace. The salesperson on the phone just wanted me to commit to a contract and wouldn't listen to what I wanted. I have had ADT in the past at a previous home and had a very similar experience. I had hoped dealing with Security Choice would be different. Certainly would not recommend even making the phone call.
Description of Work: Called them to try to get someone to come out and give me a price.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Response from Security Choice - ADT Authorized Company
On behalf of Security Choice, I am very sorry that you were not satisfied with our sales process. We make it a point to answer any and all questions that our potential customers have on the phone so that we don't waste your time sending a technician out to your home for just a quote, and then having to reschedule another time for someone to come back and install. Our agents get as much information on the phone as they can about your security needs so that your home can be secured as quickly as possible. The reason we get the installation cost upfront is to simply hold the time slot to assure the technician will be at your home when you requested. Our process also includes the technician walking the customer through every piece of equipment and how to fully utilize the system before actually installing. If, at that point, the customer does not feel the system is right for them...the technician leaves and the installation cost is fully reimbursed. Again, I do apologize that our system did not fit your needs and I do hope that you were able to find one that does.

Steven R.
01/2013
5.0
home security systems
  + -1 more
The experience was great. The technician took a long time to explain everything to make sure I understood.
Description of Work: They installed a security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Security Choice - ADT Authorized Company
Thank you for taking the time to post a comment about the technician and your experience with getting the system installed. It is a top priority that you and your family feel safe and secure, and the technician taking the time to explain all the features is a big part of making sure you are safe! Please do not hesitate to call if you have any additional questions!

MIKE R.
01/2013
5.0
home security systems
  + -1 more
The service was great overall! They did a nice job. We had one problem with one sensor, and they came back out promptly to repair it.
Description of Work: We had an alarm system in the past, so they just updated the sensors and installed a new sensor in our living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Security Choice - ADT Authorized Company
Thank you so much for commenting on the service that you experienced. I do apologize that there was a problem with the sensor, but it pleases me to know that someone returned promptly to remedy the situation. it is our business to make you feel safe, and it is of utmost importance to us that we provide you with fast and reliable service.

    Contact information


    Service hours

    Sunday:
    10:00 AM - 10:00 PM
    Monday:
    7:00 AM - 1:00 AM
    Tuesday:
    7:00 AM - 1:00 AM
    Wednesday:
    7:00 AM - 1:00 AM
    Thursday:
    7:00 AM - 1:00 AM
    Friday:
    7:00 AM - 1:00 AM
    Saturday:
    9:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation

    FAQ

    Security Choice - ADT Authorized Company is currently rated 3.5 overall out of 5.

    Sunday: 10:00 AM - 10:00 PM

    Monday: 7:00 AM - 1:00 AM

    Tuesday: 7:00 AM - 1:00 AM

    Wednesday: 7:00 AM - 1:00 AM

    Thursday: 7:00 AM - 1:00 AM

    Friday: 7:00 AM - 1:00 AM

    Saturday: 9:00 AM - 12:00 AM

    Security Choice - ADT Authorized Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Security Choice - ADT Authorized Company does not offer free project estimates.
    No, Security Choice - ADT Authorized Company does not offer eco-friendly accreditations.
    No, Security Choice - ADT Authorized Company does not offer a senior discount.
    Yes, Security Choice - ADT Authorized Company offers emergency services.
    No, Security Choice - ADT Authorized Company does not offer warranties.
    Security Choice - ADT Authorized Company offers the following services: ADT Security Services. Burglary protection and home automation, plus monitoring for fire, flooding and carbon monoxide. Systems use pet-sensitive motion detector, door and entryway sensors, digital keypad with optional one-touch emergency access, keychain remote, battery backup, yard sign and window decals. Both landline and cellular monitoring service available.

    Contact information


    Service hours

    Sunday:
    10:00 AM - 10:00 PM
    Monday:
    7:00 AM - 1:00 AM
    Tuesday:
    7:00 AM - 1:00 AM
    Wednesday:
    7:00 AM - 1:00 AM
    Thursday:
    7:00 AM - 1:00 AM
    Friday:
    7:00 AM - 1:00 AM
    Saturday:
    9:00 AM - 12:00 AM