Pitzer Landscaping

What a great experience I had with Norm at Pitzer Landscaping! After setting up a time to deliver my wood, Norm called me the day before to confirm the delivery appointment. The wood was delivered when scheduled and placed right in the requested spot on my driveway. It was a generous amount of wood and all the logs were split and uniform in size. Norm called me a few days after delivery to follow-up. The first time I made a fire I had a hard time getting the wood to burn and called Norm to get his thoughts. He was back out to my house the next day to look over the wood. He traded out some of the logs which had become damp from all the rain we had that week with some dry logs. Norm then touched base with me again to follow-up and when we spoke he offered some suggestions on the best way to build a fire using the hardwood logs he delivered. I just moved into my house this year and this is my first home with a fireplace so his suggestions were much appreciated. I've been fortunate to work with some great folks through Angie's List but I must say that Norm's responsiveness and his upbeat, positive customer service are the best I've experienced. Norm went above and beyond to be sure I was pleased. I am extremely happy with Pitzer Landscaping and will use them again! Thank you Norm!

Norman Pitzer and his crew did an outstanding landscaping job for us. He got right back to us and came over to give us a quote within two days. He had great ideas and really knows his profession. We have had many compliments:) We highly recommend him and his company.

nice folks! fire wood was delivered exactly when Norman, the owner, said it would be. Wheel barrow was used to get the wood to the back yard to protect grass. It was stacked well. Wood looks nice. size is just right! Thanks guys!

The service was great. They called the night before to confirm appointment.

The company owner came out to assess what needed to be done and give a cost estimate. He seemed to do a careful assessment, explained well what he thought the problems were, and suggested solutions. These were congruent with mine. His estimate was not the lowest of the three estimates that I obtained but I accepted it because his proposed solutions seemed adequate and our interaction was such that I felt I could work well with him. One of the provider's employees came promptly on the scheduled date to perform the job. He explained what was to be done and listened to the client's comments. He worked efficiently from morning till mid-afternoon when he called the client to examine the completed job. The job was very satisfactory, the soil in front of the house sloped down as requested so that rainwater would readily flow down to the lower ground. The area on the north side of the house similarly looked well-done. He did a good job of cleaning up afterwards and watered the re-seeded areas as well. Later that afternoon, after the employee had left, the company owner came by to inspect the completed job and to assess the owner's satisfaction. Months later, I called the company owner to say that the soil had settled and needed some re-filling and that in some small areas, the grass seed had not sprouted. He came out to see what needed to be done, then sent one of his employees to do it. The problem was corrected and though I was prepared to pay, the problems were resolved at no cost..

Very quick response when need and prompt delivery.

I have used them for the last three years. In the winter he delivers firewood. They deliver and stack it.

This is the best firewood I've ever received. I found Norman Pitzer through Angie's List and the ratings made my purchase decision easy. He's great to deal with.

The firewood was great quality and split in good sized to fit well in our fireplace. The staff was very professional and efficient.

Mr. Pitzer phoned the night before he was to deliver our firewood to confirm the time and price. He arrived promptly the next day and dumped one cord of firewood. It is terrific wood -- all hardwood with no rotten logs. The pieces are mostly straight with few irregular shapes and stacked easily. The wood is very dry and the quantity seems generous. It should be more than enough for the coming winter. Mr. Pitzer followed up with a phone call two days later to make certain we were satisfied. We are very happy and will certainly contact him again the next time we need firewood.

We had Norm out 2 years ago for landscaping after we had a new driveway installed, he did a great job. This year we needed a refresh of the landscaping so we called Norm since we liked the work before. He drove by the house to take a look at what was needed and then called me back with a quote of what work should be done. He gave me an estimated date that they could do it which was in about 1.5 weeks, fine with me. But then the next morning his crew showed up at the house! They finished up a job early so could squeeze us in (our job was ~2 days), I was happy to have them out so promptly. The work was high quality, everything looks great. I plan on calling him back in the fall for a end of season clean-up.

Norman was extremely knowledgable, professional and thorough. In addition, the work was done quickly and of high quality. Norman has stopped by several times since completion at his own will to check on things, touch up where needed and to provide instructions on how to best care for a new lawn. Will definitely use Pitzer again in the future.

It was pretty good wood at a good price. Everything was top notch.

We received telephone calls the day before to discuss delivery time and they were right on time as promised. All the wood was hard wood, split and cut for ease to stack.

I called, they dropped the cord of wood the next day.

All good. Prompt, professional and very customer oriented. Wood is fine.

They were a couple weeks out in delivery but they delivered as promised and the wood was worth the wait! Great quality firewood at a very reasonable price. It's well seasoned, burns great. Very happy with Pitzer and would definitely use them again. Everyone we dealt with was very professional and calls were returned promptly.

Fantastic! Wood burns great! He was a really nice guy. Not pushy and very nice and we're all happy. Call before they came too!

Too bad there is not an A++++ rating! My call was returned promptly; Norman said he could have the wood delivered the same day (note it is January so the landscape side of the business is not as busy); he gave me the approximate time, called me to let me know that they were on their way, and followed up to make sure everything was okay. The firewood is well seasoned and burns great! The delivery men were efficient and polite. Norman should give seminars on customer service -- this was an incredibly good interaction --- A++++

Everything was fine - Mr. Pitzer accommodated our schedule (as we had to delay delivery). He called right back after our request and called to set up delivery. He also called after delivery to make sure all was to our liking. The only thing was the price seemed a bit high.

From the minute I spoke with Norman on the phone he was incredibly sweet and helpful. I had to not only change the date of delivery but also change from a cord to a half a cord. There was no problem whatsoever. I was asked about a new date and time and delivery was prompt. The wood was stacked perfectly in three different areas by Norman Jr. who was very sweet and competent. I've not had such exceptional customer service in decades. It may seem like a small thing but it meant the world to me as my family has had a rough year and I was ordering alone for the first time. Norman explained to me as best one can, how much a half a cord is and always responded to any calls regarding date change or time preference within a couple of hours. Nothing it seemed was ever a problem. I couldn't be happier with their service and intend to use them permanently.

I would certainly use them again! As a matter of fact, I just called to order more wood!

Overall excellent service. Not only were they accurate with their time estimates, but did a very professional job delivering/stacking the wood on the back of the property. Throughout all of it they were very courteous. We will use them again in the future!

They were quick to return my call. The workers are very nice and polite and did a good job, neatly and securely stacking my wood. I got a follow-up call from Mr. Pitzer to make sure I was satisfied. The wood quality seems to be be very good - seasoned and hard - and is burning well.

It went well - accordingly to plan.