A local family owned and operated company, Levi's 4 Floors is Columbus Ohio's best choice for all your flooring needs. We opened for business in 1986, creating a pleasant and comfortable shopping environment for each and every customer. We pride ourselves on having the top flooring sales consultants and designers in Central Ohio, with an average of 25 years experience in providing our customers with premier service.
I was in the store 4-6 times at 2 locations looking at both LVT and carpeting, I kept inquiring about a specific type of carpet wanting additional information on it such as face-weight, twist and density. None of the salespeople had the information and never contacted me with it as promised. I finally after a couple weeks decided I would give them a chance and have them come out to measure, bring samples and the product information I had been requesting. The in home measurement was scheduled for 4 days out which was not a huge deal. Here comes the worst part, the salesman arrives over an hour late the evening of the appointment, brings no samples and has none of the information I requested. Then to top it off is the first out of 6 installers that wants to tear out the sub-floor which is very costly stating that the sub-floor is weakening the floor in both areas. I can shenanigans on this! FACT's the home was built in the early 1920's and rehabbed about 14 years ago, there is one layer of sub-flooring over the original hard wood with a layer of congoleum. The kitchen and bath both are the most solid floors in the home. NOW for the worst part its been over a week and I have not been contacted with an estimate, the information I requested or any type of follow up. EVERY OTHER company has provided the estimate on site that day and followed up at least once. This place states they are the best in the City but I say that is crap and if the customer service starts out like this I can not imaging how the final product would be or let alone the service if there is ever an issue.
Description of Work: They have yet to provide an estimate. They measured on 11/5/2015. I have had several estimates so far and they are the only one that wanted to tear out existing sub flooring in Kitchen and Bath stating once removed the original floor would be more solid and stable for installing a Cortec Plus floating floor.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Barbara H.
10/2015
5.0
carpet installation
 + -1 more
Excellent. I love my new hardwood floors.
Description of Work: Installed hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SANDRA M.
09/2015
5.0
carpet installation
 + -1 more
From the first step to the last, this was the best carpet buying experience I've ever had. I visited the Busch Blvd. showroom and Bill Harian helped me pick out my carpet. He sent me home with samples and an estimate that I could live with. I had a little sticker shock at first and dialed down my requirements to fit my budget. Bill was patient and explained all the ins and outs of purchasing carpets (how your initial measurements won't be exactly what you must pay for). I was scheduled for the 21st of September. Bill gave me a detailed list of items that I had to move before the big day. It was a pain, but once Dave Alexander and his crew showed up, I knew at once that Levi's was definitely the right choice. Dave and his team efficiently moved my items, pulled up the old carpet, Shop-Vac-ed away any dust or debris, then installed the new carpet. What a professional group!!! The finished product is gorgeous and when those men left, it was impossible to find evidence that I had just had major work completed. They used installation tools I never knew existed. Plus they were just nice, friendly guys.
Description of Work: Installed new carpet in my family room and library.
These folks were so fantastic. Levi's installed a vinyl wood-like flooring in our kitchen and laundry room, but within a few months it started raising at the short seams. It very visible and irritating to look at. Levi's called the manufacturer in an attempt to have the issue corrected. After an unsatisfactory period of time the manufacturer responded and said it wasn't their fault and they were not liable to fix the issue. At that point, Levi decided to offer us a 100% credit for labor and material to install 3 quarter inch solid maple wood flooring with a distressed look. They did a PHENOMENAL job. i would recommend them to anyone. They're honest and take care of customer service issues. We are very happy with their service.
Description of Work: Installed wood flooring in our kitchen, laundry room, front hall, living room and dining room. Also carpeted the bedrooms and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brett+Van B.
06/2015
4.0
carpet installation, flooring contractor
 + 0 more
Installers did a great job. The carpet in one room had to be replaced twice due to manufacturer defect, nothing to do with Levi's. They have handled the follow up very well.
Description of Work: Replaced carpet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Response from Levi's 4 Floors
(removed member name) thanks very much for your patience with us throughout this whole process. Art Levi
Rick V.
06/2015
5.0
carpet installation, flooring contractor
 + 0 more
The whole experience with this company was great! Sales staff was excellent to work with and the installers were friendly and professional. Will definitely use them again in the future.
Description of Work: Installed carpeting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Susan B.
06/2015
1.0
flooring contractor
 + -1 more
They never got back to me with the estimate.
Description of Work: They came out and did measurements and we discussed options. Then I never got the estimate. I called repeatedly and e-mail but no one ever responded
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Joann S.
06/2015
1.0
carpet installation
 + -1 more
.We ordered carpet from Levi's4Floors at Powell Road. They came out to measure and brought the large carpet sample we had chosen. We ordered it in February but didn't call for the installation for 2 months. The installer ripped out the old carpet and pad. They installed the new pad and brought the new carpet into the house to install. This is when the problems began. It was chocolate brown and I ordered a off white. I went back the the store and the label on my carpet sample had the wrong label on it. I noticed that that a half dozen other samples had been corrected but not my sample. The salesman found the board with the tiny samples and sure enough my large sample had the wrong label. So they ordered the correct carpet which took 10 days to come in and be installed. Meanwhile we were living on padding and most of the furnishings were in other places in the house.Our salesman at Powell Road wasn't sympathetic to our problem. They gave us a small compensation for the inconvenience and that was it.
Description of Work: Ripped out old padding and carpet and installed new padding and carpet
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
Response from Levi's 4 Floors
We did apologize for the inconvenience and the compensation was 7% of the carpet and labor. While we realize that this doesn't make everything right we did compensate the customer in some manner. This was a mistake made in the labeling process and now believe that we have corrected the mismarked samples. We don't pull the carpet when it arrives to physically verify the color against the sample.We do verify against the barcode when it arrives and in this case everything matched up , unfortunately the final verification does occur at the residence. Again please accept our apologies for the inconvenience, I did speak with the customer following the installation and everything went well.
JAN H.
05/2015
5.0
carpet installation
 + -1 more
I went to Levi's 4 Floors in January 2015 to choose carpeting and arrange for measurement. Bill came out to my rental property, measured, and quoted a price. Unfortunately, it was several months before the contracted remodeling was sufficiently completed to allow carpet installation. During that time period, the sale price ended. However, when the carpeting I had selected went on sale again, Bill phoned me to let me know the good news. The day of the installation went extremely well. David was the installer and did a FABULOUS job, and completed the condo within 6 hours!
Description of Work: Installed new carpeting and padding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,504
PATRICIA M.
05/2015
5.0
carpet installation, flooring contractor
 + 0 more
We called Greg Whitney at the Levi's 4 Floors on Hilliard Rome Rd. in Hilliard,Ohio to give us an estimate to replace carpet that was damaged by a water leak. After Greg's estimate we went to his location and purchased the new carpet. From start to finish Greg was extremely helpful and professional. He went out of his way to make sure the carpet was installed correctly. Our new carpet was installed this past week and it looks great. If we need carpet again in the future we definitely will go back to Levi's on Rome Hilliard Rd. and ask for Greg.
Description of Work: Install new carpeting in our family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Levi's 4 Floors
Thank you for the great review. We understand the amount of stress a water leak can create, and are glad that Greg was able to help reduce that stress. Please do not hesitate to give us a call if you ever need anything or have any questions about your new floor. Again, Thank you so much for taking the time to review us. We really appreciate your business and feedback!
Laura W.
05/2015
1.0
flooring contractor
 + -1 more
I called to inquire about an estimate for some baseboards and thresholds for our existing floors. The person I talked to laughed at my request and said they were "too busy" to do that type of work. Not impressed. Will never do business with them.
Description of Work: I called to inquire about an estimate for some baseboards and thresholds for our existing floors. The person I talked to laughed at my request and said they were "too busy" to do that type of work. Not impressed. Will never do business with them.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
Response from Levi's 4 Floors
We are terribly sorry for your unpleasant experience on the phone. This type of response to your inquiry is intolerable and in no way reflects the view of our company and policies in place. We understand your frustration and kindly ask you to contact Art Levi or Tyler Levi at 614-846-4441 to discuss this further. We appreciate your feedback and would like to help in any way possible. Again, we are very sorry for the unacceptable service you received during your call. We hope to hear from you soon.
Charles G.
05/2015
3.0
carpet installation
 + -1 more
Samples were overdue for return. Request for the return was impolite. Interest in my needs was second to whomever might next need the samples. As a result, I made a large purchase to re-carpet an entire home using essentially the same product elsewhere.
Description of Work: Made samples available for color choice of carpeting
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
Daniel G.
05/2015
5.0
carpet installation
 + -1 more
Great They were punctual at both measurment and delivery and instaling the carpet. They moved everything out of the bed room and then returned it to its place. The price included a 6LB pad and instalation (hailing the old carpet was extra)
Description of Work: Carpeted bed room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Randy H.
04/2015
5.0
carpet installation
 + -1 more
Sales personnel were very helpful in selection of carpeting and matching dinning room carpet to already installed great room. Installers arrived on time and finished the job in a half day. They did an excellent job and I am very pleased with the results.
Description of Work: Installed carpeting in dinning room, master bedroom and closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from Levi's 4 Floors
Thank you so much for taking the time to give us your feedback. We truly appreciate you trusting Levis 4 Floors with matching your previously installed great room carpet. Do not hesitate to call us if you have any questions, need a cleaning or have other flooring projects in mind. We are happy to help! Thanks again!
TONI M.
04/2015
5.0
carpet installation
 + -1 more
The two men arrived on time and efficiently installed my carpet. It was a fairly big job and it took them most of the day. They vacuumed the new carpet before they left.
Description of Work: Installed quality carpeting and pad in my basement, including removing my basement stairs carpeting during the replacement. My basement floor carpeting was removed by another vendor during the clean-up of water damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,264
David M.
04/2015
5.0
carpet installation, flooring contractor
 + 0 more
It went very well. Their price was in the ballpark of what I expected. The sales representative was very knowledgeable and gave me a number of options to choose from. The installer were very professional and completed everything in one day. I love my new carpet and recommend IC Floors to others.
Description of Work: re-carpeted the entire first floor fo my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Kevin A.
04/2015
5.0
carpet installation, flooring contractor
 + 0 more
Outstanding. They did a great job. Would definitely use them again.
Description of Work: removed carpet from three rooms and replaced. Removed all furniture and replaced it
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Eileen K.
04/2015
5.0
carpet installation
 + -1 more
They gave me some good advice on what kind of carpet to get for stairs. Since I did not need much carpet, they helped me find a small ammount. Their service was great, prices were reasonable, and I would use them again.
Description of Work: They installed some carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sue H.
04/2015
5.0
carpet installation, hardwood floor
 + 0 more
We didn't ask anybody else, we wandered in there and they had what we wanted on sale. They were very good and dependable.
Description of Work: We used Levi's for hardwood floors. The did just part of our house. They also did one room of carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Benjamin R.
04/2015
4.0
carpet installation, flooring contractor
 + 0 more
The install team was professional, punctual, careful, and respectful. The install teams are sub contractors. The lead of my install team had been in the business for most of his adult career life. He was friendly, professional, and skilled. He received concerns well and reasonably addressed those concerns. The team did a soid job overall.
Description of Work: A friend and I removed existing carpet and pad. Levi's prepped subfloor and installed pad and carpet - stairs were left uncarpeted (this reduced cost and labor).
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,750
Response from Levi's 4 Floors
Thank you for your review as well as your business. Let us know if you have any questions or need anything else. We are happy to help. Thanks Again!
The experience with Levis was great. We received tremendous service from Sherrey. She's very knowledgeable and will point out the pro's and con's of the various products they carry. We started with the idea of getting hardwood but when she explained some of the issues that could occur, we decided on a different product. She came to the house with samples early in the process and helped my wife immensely. She is very passionate about her work! Each flooring type was installed by a different crew (e.g., vinyl one day, CoreTec another, carpet another). The finished product looks great and we could not be more pleased with the result! We would absolutely use them again in the future if necessary!!!!
Description of Work: Replaced all carpet on first floor. New carpet was put in two bedrooms and an office. The rest of the carpet was replaced with a CoreTec Plus product (a luxury engineered vinyl product that looks like hardwood). Vinyl flooring in the utility room was also replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,275
Response from Levi's 4 Floors
[Member Name Removed]- Thank You so much for your review! We are pleased to know you are happy with all of your new flooring. Please do not hesitate to call us if you have any questions, concerns, or future flooring needs. We are happy to help whenever we can. Thanks again! It was a pleasure working with you. -Levi's 4 Floors
W GRANT A.
04/2015
5.0
carpet installation, flooring contractor
 + 0 more
We had a very short time frame for getting this done. He accommodated us and we completed our objective. Mike did a great job setting this all up and we were pleased with the results. The installers were really personable and very professional and did a great job. We will use the company again and would recommended them. .
Description of Work: He sold us and installed the carpeting for the living room,dinning room,up stairs hallway and the stairs. .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,731
Tara R.
03/2015
5.0
carpet installation
 + -1 more
Excellent service, and great price.
Description of Work: Carpet throughout the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Leslie L.
03/2015
5.0
carpet installation
 + -1 more
They did an excellent job. They were very prompt, they were very nice, they got us a nice price that we asked and they did an excellent job stretching it. So we were very pleased with them as well.
Description of Work: We had our carpeting replaced by Levi's 4 Floors. They did three rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Rochelle S.
03/2015
2.0
carpet installation, flooring contractor
 + 0 more
They hired out installers who have done a shoddy job three times now. When carpet was first installed months ago they left with doors not closing, base cove falling off, transition strips the wrong size installed, and on and on. It tools them weeks to come back to fix installation issues. Not even 6 months later base cove completely falling off the walls, huge gaps in several transition strips reappearing that were supposedly fixed once. Called for the third time for repairs on morning of Friday March 6th. Was told someone would call back to schedule the repairs by end of day. It's now March 10th and not a word from Levi's. It is starting to look like I will have to call someone else to come out and fix their mess!
Description of Work: New carpeting installed throughout.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$8,000
Response from Levi's 4 Floors
We are trying to reach you now in the hopes that we can schedule the repair for this coming Monday the 16th. I will speak with the installers after they are finished as to the cause of the cove base failure and the other issues. I certainly apologize for the inconvenience and assure you that we stand behind our work and will make this right. Art Levi
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Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Carpet Cleaning,
Kitchen and Bath Remodeling
FAQ
Levi's 4 Floors is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Levi's 4 Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa