Byers Imports

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The experience was great.

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Second, although the car was only two weeks past warranty, and 6000 miles under the limit, neither Byers nor the car maker would provide any relief on cost. In addition to the repeated repairs listed above, the last time I picked up the car, it was only running on seven cylinders, even though it was running on all eight when I took it in. This was after they had the car for three weeks to try and diagnose the problem. I was told that the only way to fix it correctly was to replace the entire engine for $9100. I took the car to another auto service and they replaced a faulty coil pack for $175 that corrected the miss. As a shade-tree mechanic, even I know that checking for spark is the first thing you do for a miss. Then when I tried to resolve the issue with them, they were rude, sarcastic and unresponsive. Never again!

After dealing with him I was completely disgusted about the car buying experience. He was high pressure. I felt like he was really condescending. I was completely offended when I left.

We do not drive our Forester much, and when we do, we usually use it for short trips (average 10 minutes/trip), so we don't put much mileage on the car. Consequently, we only take it for oil changes about every 6 months or so. It may sound silly, but as a woman, part of what I like about Byers over Valvoline or other inexpensive oil change places is that they don't take advantage of my ignorance about my car to sell me additional products that I don't need. Perhaps it balances out in the end, since Byers is more expensive for oil changes, but I also prefer to have the car maintenanced by certified Subaru folks. I also like it that there is a shuttle guy who either can take you home or to Easton while they work on the car.

They always perform adequate service; it's the Audi section.

I TOLD MY HUSBAND TO VISIT EVAN'S AUTOMOTIVE, ON MORSE ROAD, BUT HE THOUGHT THE DEALERSHIP WOULD BE MUCH KINDER FOR A BULB REPLACEMENT. $45 LATER HE WAS SHOCKED! I NORMALLY TAKE THE CAR FOR SERVICE, AND EACH TRIP IS LENGTHY, AND EXPENSIVE! THE EMPLOYEES ARE VERY FRIENDLY, AND LOANER CARS ARE AVAILABLE.

WE HAVE BEEN SATISFIED WITH BYERS SERVICE IN THE PAST FOR OUR VOLKSWAGEN, IN FACT ARE THRILLED WITH THEIR VOLVO SERVICE DEPARTMENT (DIFFERENT REPORT). THIS TIME WAS TERRIBLE. WHEN I SCHEDULED THE REGULAR MAINTENANCE, I TOLD THE REP. THAT WE WOULD ALSO BE NEEDING ONE OF THE POWER WINDOW MOTORS REPLACED. IT, LIKE 2 BEFORE IT, HAD BROKEN, AND I KNEW EXACTLY WHAT THE PROBLEM WAS. SHE QUOTED ME A PRICE OF $50 ADDITIONAL FOR THE WINDOW WORK, WHICH SEEMED LOW, BUT DIDN'T QUESTION IT. ON THE SERVICE DAY, WHEN THEY CALLED TO TELL ME THEY WERE DONE, NOT ONLY DID THEY TELL ME THAT MY WINDOW MOTOR WAS BROKEN (WHICH I ALREADY KNEW) BUT THAT IT WOULD COST OVER $600 TO REPLACE IT! TURNS OUT THE $50 WAS TO DIAGNOSE THE PROBLEM, I TOLD THEM HOW TO FIX, AND EXPECTED THEM TO ORDER THE PART, AND FIX IT THAT DAY. AFTER INSISTING ON TALKING TO A MANAGER, THEY REMOVED THE $50 CHARGE, AND WE TOOK THE CAR ELSEWHERE TO GET THE WINDOW FIXED FOR A FRACTION OF THE COST (APPROX. $150)! WHAT A SCAM!

I BOUGHT AN 02 X-TYPE IN 12/04 FROM JAG CLEVELAND-5K CHEAPER THAN BYERS. AFTER 1 MONTH IT NEEDED A TAILLIGHT BULB-UNDER WARRANTY. 1ST TIME I WAS PROVIDED A TAURUS TO DRIVE. YOU HAVE TO COMPLAIN TO GET ONE OF THE JAG LOANERS. MY DOOR MECHANISM WAS BROKEN WHEN I GOT IT BACK AND I HAD TO TAKE IT IN AGAIN AFTER SEVERAL ENTRIES THROUGH THE PASSENGER DOOR. I CALLED IN JUNE TO GET MY A/C LOOKED AT- IT WASN'T COLD. IT TOOK 2 WEEKS TO GET THEM ON THE PHONE AND 4 WEEKS TO GET IN AND GET A JAG LOANER. THEY DIDN'T FIX IT. I TOOK IT IN AGAIN AFTER MANY NON-RETURNED CALLS AND THE DEALERSHIP SERVICE MANAGER TOOK OVER. THE CAR WAS FINALLY FIXED. IT ONLY NEEDED REFRIGERANT AND I HAD NO A/C ALL SUMMER. I LOVE THE JAG- BUT WOULD NOT BUY AGAIN UNTIL THERE'S A WARRANTY SERVICE ALTERNATIVE IN COLUMBUS. BYERS HAS MADE STAFF CHANGES. HOPEFULLY IT WILL GET BETTER.

NO ISSUES. WORKED QUICKLY ON ANY QUESTIONS/CONCERNS/REQUESTS. AFTER THE SALE MARK SPENT OVER 2 HOURS WITH ME GOING OVER THE DIFFERENT FEATURES OF THE CAR. HOPEFULLY THE POST-SALES SERVICE WILL BE JUST AS GOOD.

WE HAVE BECOME VERY FRUSTRATED WITH THE RUN AROUND THAT WE HAVE BEEN RECEIVING FROM BYERS IMPORT ON WHAT IS WRONG WITH OUR VEHICLE. OUR CAR HAS STALLED NUMEROUS TIMES AND REALLY MAKES ME THINK THAT THIS VEHICLE IS UNSAFE AND UNFIT TO CONTINUE DRIVING. WE EVEN BOUGHT AN EXTENDED WARRANTY AT BYERS AND WE STILL CONTINUE TO HAVE OUR CAR SERVICED FOR THE SAME PROBLEMS ON A ROUTINE BASIS. I HAVE TALKED WITH THE GM AT BYERS NAMED DAVID JOHNSON, THE SALES MANAGER MARK GEEDING, AND EVEN THE SERVICE MANAGER TOM BEARD. NONE OF THESE INDIVIDUALS HAVE MADE US BELIEVE TO THIS POINT THAT THEY CAN HELP US AT ALL. WE ARE CONTINUING TO WAIT ON A PHONE CALL AT THIS TIME. MR. BEARD EVEN CALLED A CORPORATE REPRESENTATIVE AT VOLVO NAMED INGEMAR SVELA. HE REALLY DID NOT HELP US OTHER THAN OFFERING US A CHANCE TO BUY A BRAND NEW VOLVO AT A DISCOUNTED PRICE, WHICH IS THE LAST THING WE WOULD WANT TO DO. WE ARE JUST WANTING SOMEONE TO STEP UP IN THIS SITUATION AND TAKE CARE OF OUR PROBLEMS COMPLETELY.

PRICE WAS A LITTLE HIGH, BUT THAT'S WHAT WE GET FOR BUYING A CONVERTIBLE IN SPRING. GREAT INTERACTION ON ALL ACCOUNTS. ONLY STRANGE THING WAS THAT THEY SOLD US A "NEW" CAR WITH 615 MILES ALREADY ON IT. THAT'S EQUIVALENT TO THREE WEEKS OF TYPICAL MILEAGE ON THE CAR. WE DIDN'T FIND OUT UNTIL WE'RE SIGNING PAPERS. BOTHERS ME SINCE THE ENGINE BREAK-IN PERIOD IS ALREADY GONE AT THAT POINT.

WHEN I CALLED ON 3/10/04 THEY TOLD ME THE EARLIEST THEY COULD GET ME IN WAS 3/17/04, A WEEK LATER. THE SERVICE REPRESENTATIVE SAID THAT THEY WERE UNUSUALLY BUSY, HOWEVER, HE DID ACKNOWLEDGE THAT IT ALMOST ALWAYS WILL BE A FEW DAYS BEFORE THEY CAN GET YOU IN. THE OTHER PLACE I WENT GOT ME IN IMMEDIATELY AND IS ON ANGIE'S LIST. I WILL BE WRITING A POSITIVE REVIEW OF THAT EXPERIENCE.

CONSIDER CAREFULLY BEFORE HIRING, SHOP AROUND!

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SERVICE WAS EXCELLENT.

THE FIRST CLERK I DEALT WITH WAS RUDE. I WAS TOLD OVER THE PHONE I COULD GET A LOANER CAR AND WAS REFUSED UPON DROPPING OFF MY CAR. I SENT A LETTER WITH NO RESPONSE. THE SERVICE PEOPLE WERE FINE AND THE CHECK OUT CLERK WAS FRIENDLY.

HAD DIFFICULTY GETTING THE CAR AFTER ORDERING. WHEN MY CURRENT CAR BEGAN HAVING PROBLEMS, THEY LOANED ME A JETTA AT NO COST.

HAVE USED FOR YEARS ON OUR IMPORT CARS, AND THEY ARE AS GOOD AS WEVE FOUND

NEEDED TO GET OUR JETTA SERVICED. MADE TWO APPTS.- BOTH TIMES THEY DID NOT HAVE THE PARTS NEEDED AND HAD NOT BOTHERED TO ORDER THEM IN TIME. POOR CUSTOMER SERVICE.