Byers Imports

I previously wrote a bad review of Byers, as I believe they misdiagnosed the problem. However, after contacting the Better Business Bureau, the manager contacted me and reached an amicable resolution and what I believed to be a very fair price, and also fixed a small dent at no charge.

My car is under warranty, there was no cost. They were good. My experience has been very positive there. They're very professional. They're easy to work with, pretty easy to schedule things. I've used them a couple of years I guess.

There was no cost. There is nothing they need to improve on. It was known that it was going to take 24 hours to do the work. Their communication was very good. It is easy to schedule and honest, straight forward pricing and resolution.

It was a wonderful experienced. They were professional and fair. The tank was filled, and the car was well cleaned. They were very fair and did a lot of the old fashioned things that people don't usually do in this business anymore. I worked with John and Rick, they were great.

The experience was great.

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They did well. I will continue to use them.

They are good! I will continue to use them.

They did a really amazing job! Their customer service was exceptional, and their prices were very reasonable. My overall experience was very positive.. They have a really great team across board.

I dropped my car off as there were two days when it would not start. They were very helpful walking me through all the checks and the cost involved. It took them a day to diagnose and ultimately did not see anything out of place. It had been very cold the last few days, but knowing my battery and starter were all in good shape I was reassured there were no issues. 

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It's was $80. We bought our cars from them 10 years or more.Our cars are [5:32] we have 2 of them we import. Byers uses the authorize parts for repairs and replace them. They have a certain specials that they run sometimes and they guarantee the parts cause they are authentic. They have pretty good warranty. They have convenient hours and they have shuttle service. At times they actually let us have a loaner car for a number of days when they are working on the cars. It's probably about time to go again. To have a 50 miles check up. It's a periodic thing. They get back up so I can't always have a car in when I would most prefer it.

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We took our VW CC in for regular scheduled maintenance and oil change. It was part of the free services for the first 36,000 miles. The service dpt is very nice and helpful.

I dropped an important component while trying to replace the bulbs in my headlights. They had to take apart the whole front of my VW to fix that. They did for a fair price and did it very quickly.

Being a woman, I always cringe when I go to a dealership without my husband. Well, no problem here..... I was treated with respect and was thoroughly briefed on what was to occur with my car. Jeff was fantastic. My car was serviced while I waited in a nice lounge. The service department checked on me to make sure I was comfy. Really nice!
Previously, we also purchased an auto from Byers Imports.... same great treatment. What a pleasure to spend hard-earned money with a company that cares!
These gentlemen are honest, friendly, courteous, and timely.

Repair work - poor attention to detail

The first time I took my Subaru to Byer’s Imports in Whitehall for service, they forgot to bolt down the airbox. I noticed the problem before I took the car home, and had them fix it.
The next time I took my Subaru to Byer’s Imports in Whitehall for service, they broke the rearview mirror, and the AC didn’t work (I can’t say for absolute certain that the AC was their fault, but the timing is just too much to be coincidental).
When my Subaru’s radiator broke, I took my Subaru to Byer’s Imports in Whitehall for repair. They installed the main and overflow hoses incorrectly such that the main hose ruptured against the fan while I was on the highway. I was stranded and had to pay for the tow, and the follow up repairs.
When I took my Subaru to Byer’s Imports in Whitehall to fix the CEL for an evap fuel system leak, they scratched the paint near the fuel door down to bare metal, and didn’t tell me. I found the scratch before I took the car home. They said they’d fix the paint, and when they did they merely applied touch-up paint with a toothpick. To make matters worse, the CEL was back on not twenty four hours after I took the car home.
Just last week my AC failed again, and I took my Subaru to Byer’s Imports in Whitehall to fix the AC, fix the CEL and evap fuel system leak, and change the oil. Just a few days after I took the car home, the AC failed again, and the CEL is back.

They are very competent. They are very good at their service. Every time you call them to make an appointment or anything, you always have to leave your phone number. They do not answer the phone.

They were excellent, gave me a loaner car and were done sooner than expected.

They did a pretty good job. I was satisfied.

I love him. I go to Jeff Zimmerman. They are very product and service oriented. Every time I go in they have scheduled maintenance and what not. They send out 3 different surveys and it's important for people to do those. I always do it because they are always great. Jeff had another guy come and explain the warranty to me and I now understand it. I bought a prepaid maintenance plan. The next service will be my 45000 and that one needs to be paid. I go to Audi, but their Porsche area is also excellent. These are the 2 areas that I know about. Byers sell all other marks, but these are the only 2 that I have personal experiences with. I didn't buy the car there. I can call him on the phone and ask him a question too. He's really good about answering my question and telling me not to be such a worrywart. I would continue to use him in the future.