Air Supply

Incredible service!

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Perfect. Timely and complete

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I will use them again.

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AIR SUPPLY WAS THE ONLY COMPANY THAT COULD MAKE A SERVICE CALL WITHIN TWO DAYS NOTICE. EVERY ONE WAS WANTING SERVICE BECAUSE IT HAD BEEN OVER 90 DEGREES FOR FOUR DAYS. OTHER COMPANIES HAD NOTHING FOR FOUR DAYS. THE TECHNICIAN WAS PROMPT, POLITE AND EFFICIENT.

I THOUGHT I HEARD A NOISE IN MY FURNACE. HE REALLY WENT ABOVE AND BEYOND. HE REALLY WENT OUT OF HIS WAY TO FIND OUT WHAT THE NOISE WAS, HE WENT INTO THE CRAWL SPACE AND FOUND WATER DRIPPING. I WAS VERY IMPRESSED WITH MIKE.

GOOD COMPANY, CAME ON TIME AND FINISHED ON TIME AND THE PRICE WAS RIGHT.

THEY REALLY SAVED THE DAY FOR ME. I FEEL I WAS CHARGED A FAIR PRICE AND THEY CALLED MY PET SITTER WITHIN THE TIME FRAME THEY SET. SO I DIDN'T HAVE TO PAY A LOT EXTRA TO HER.

THERE WAS SOME MISCOMMUNICATION BETWEEN AHS AND AIR SUPPLY REGARDING MY CONTACT INFO; BUT ONCE I WAS IN TOUCH WITH AIR SUPPLY, I FOUND THEM HELPFUL AND COURTEOUS. IT DID TAKE SOME WORK TO GET AN APPOINTMENT. THEY WANTED TO SCHEDULE ME FOR THE DAY AFTER I CALLED (2 DAYS AFTER THE WORK ORDER FROM AHS). I ASKED IF THEY WOULD LET ME KNOW IF THERE WAS SOMETHING AVAILABLE SOONER. THERE TURNED OUT TO BE A SOONER APPOINTMENT AND THEY DID. THE WORKER WAS NOT INCREDIBLY COMMUNICATIVE AND WAS A LITTLE GRUMPY, BUT HE WAS OVERALL COURTEOUS AND HELPFUL. I MIGHT USE THEM AGAIN, BUT WOULD HAVE PREFERRED SOME OF THE OTHER PROVIDERS, BASED ON ANGIE'S LIST REVIEWS. I SUSPECT THAT AHS WARRANTY CUSTOMERS GET SUB-PAR TREATMENT.

THE LEAKY PIPE REQUIRED REPLACEMENT. FIRST CALL WAS TO MEASURE, TOOK WEEKS TO COME BACK FOR SECOND VISIT AND WHEN THEY FINALLY RETURNED THEY HAD THE WRONG PIPE LENGTH (WRONG BY ABOUT 6 FEET). WHEN MY WIFE ASKED WHAT WE SHOULD DO ABOUT THE LEAK WHILE WAITING FOR THEM TO MAKE THE CORRECT PIPE, THE RESPONSE WAS ''GET A BIGGER BUCKET''. SERVICEMAN ALSO DISRUPTED ASBESTOS INSULATION AND LEFT A PILE OF IT ON THE BASEMENT FLOOR FOR US TO CLEAN UP, YET CLAIMED TO BE DOING US A FAVOR BY ''REMOVING THE ASBESTOS'' (FEDERAL VIOLATION?). HE ALSO SPILLED RUST WATER THAT COVERED THE FLOOR AND DID NOT MAKE ANY EFFORT TO CLEAN IT UP. WE DISCOVERED THAT ANOTHER PLUMBER COULD HAVE MADE THE REPLACEMENT PIPE THE SAME DAY TO GET HEAT BACK ON. HORRIBLE SERVICE AND WOULD NOT USE AGAIN.

THIS IS MY FIRST REPORT AND I HOPE I AM BEING FAIR. THEY TOLD ME THEY WOULD CALL BETWEEN 1:30-5:30 TO LET ME KNOW THEY WERE ON THEIR WAY. I DIDN'T RECEIVE A PHONE CALL UNTIL 7 PM. I WAS OK WITH THIS, BUT I WISH THEY WOULD HAVE CALLED ME IN THE ALLOTTED TIME FRAME TO TELL ME THEY WERE RUNNING LATE. THE TECHNICIAN WAS NICE, HE FOUND THE PROBLEM AFTER 5 MINUTES, WHICH WAS A BLOWN FUSE. HE ALSO CHECKED THE AIR FILTER AND VERIFIED THAT THE NEW FUSE WAS WORKING BY CHECKING THE AIR TEMP. I WAS HAPPY WITH THE WORK. I STILL HAD TO PAY THE $100 DEDUCTIBLE AND I FELT THAT SINCE IT WAS A BLOWN FUSE WHICH WAS REPLACED IN JUST A FEW MINUTES THAT THE COST WOULD BE LESS THAN $100, BUT THE TECHNICIAN EXPLAINED TO ME THAT WITHOUT THE HOME WARRANTY IT WOULD HAVE COST OVER $100 ANYWAY. SO I THINK THEY ARE PRICEY ($55 TRIP CHARGE PLUS $17.50 EVERY 15 MINUTES).

E-MAILED AIRS AT 6AM AND THEY CALLED AFTER 8AM TO SCHEDULE SERVICE. CAME AS SCHEDULED AND REPLACED COUPLER. VERY COURTEOUS SERVICE BY RICK. SERVICE COVERED BY HOME WARRANTY. WILL REQUEST THEIR COMPANY FOR ANY FUTURE WORK.

THEY WERE EXCELLENT. THEY WERE RESPONSIVE. THEY CAME OUT WHEN THEY SAID THEY WOULD. I DO RECOMMEND THEM HIGHLY.

IN DEALING WITH THE OFFICE MANAGER, SHE WAS VERY PLEASANT IN SETTING UP THE INITIAL APPOINTMENT. SHE WAS ALSO VERY PLEASANT IN COMMUNICATION BEFORE THE INSPECTION. THE RECOMMENDATION FROM THE OFFICE MANAGER WAS DIFFERENT THAN WHAT WAS COMMUNICATED BY THE TECHNICAN (TO BOTH ME AND MY REALTOR). WHEN QUESTIONNING THE OFFICE MANAGER FOR ADDITIONAL DETAILS, SHE BECAME INDIGNANT. SHE COULD NOT EVEN SPEND 10 MINUTES WITH ME TO EXPLAIN MORE. WHEN I TOLD HER I WAS A MEMBER, SHE PROCEEDED TO SAY 'WE CAN DO THIS HOWEVER YOU WANT.' WHEN I ASKED TO TALK WITH THE OWNERS, I WAS TOLD 'I AM THE OFFICE MANAGER HERE, YOU WILL BE DEALING WITH ME.' IF YOU JUST WANT THE WORK DONE, I AM SURE THEY WOULD BE FINE, BUT IF YOU ARE GOING TO QUESTION ANYTHING OR TRY TO ESCALATE A PROBLEM, GOOD LUCK!!! ALSO, MAKE SURE THAT YOU CLOSE THE CALL WITH 'GOODBYE' INSTEAD OF 'THANK YOU'. IF NOT, YOU WILL GET AN INDIGNANT CALL FROM HER COMPLAINING THAT YOU DID NOT SAY 'GOODBYE'.

THEY WORKED WITH ME WELL AND STUCK TO THE ESTIMATE. IN FACT, THEY WERE UNDER WHAT THEY ESTIMATED. THEY DID A GOOD JOB AND ARE GOOD PEOPLE.

ARRIVED ABOUT AN HOUR AND A HALF LATE FOR EACH APPOINTMENT.

THIS COMPANY WAS ABSOLUTELY WONDERFUL TO WORK WITH! THEY FIT ME IN DURING THE LATE AFTERNOON AT THE START OF A HOLIDAY WEEKEND AND WORKED QUICKLY TO MINIMIZE THE AMOUNT OF OVERTIME SERVICE. THEY WERE VERY PLEASANT AND INFORMATIVE. I WOULD DEFINITELY USE THIS COMPANY AGAIN IN THE FUTURE.

OTHER THAN NOT HAVING AVAILABILITY RIGHT AWAY I HAD A VERY NICE EXPERIENCE.