Bath Doctor - Cleveland Glass Block - Innovate Building Solutions

DEALING WITH THE INSTALLER & THE PERSON WHO CAME BY WITH THE WITH ESTIMATE WAS PLEASANT. CALLING INTO THE OFFICE AND COMMUNICATING WITH THE RECEPTIONIST WAS INTERESTING. I THINK SHE NEEDS A COURSE ON PLEASANTRIES. SHE IS A LITTLE ROUGH AROUND THE EDGES.

I AM PLEASED WITH THE WORK. I THOUGHT THE PRICE WAS A LITTLE HIGH. I WAS EXPECTING THE PRICE TO BE AROUND $50.

THE ESTIMATOR SHOWED UP PROMPTLY FOR OUR APPOINTMENT AND WAS VERY HELPFUL IN EXPLAINING THE HISTORY OF THEIR COMPANY AND HOW THE WINDOWS WOULD BE INSTALLED. HE OBVIOUSLY HAD ALOT OF PRIDE IN THE COMPANY. I CONTRACTED TO HAVE THE WORK PERFORMED. THE INSTALLER SHOWED UP ON TIME AND FINISHED THE JOB SOONER THAN I EXPECTED. HE DID A VERY GOOD JOB OF CLEANING UP AND TOOK ALL OF THE OLD WINDOWS WITH HIM FOR DISPOSAL. I'M VERY HAPPY WITH THE WINDOWS AND THE SECURITY THEY PROVIDE.

WE HAD ONE INSTALLATION APPOINTMENT CANCELLED BECAUSE OF WEATHER. ON THE SECOND APPOINTMENT, THE INSTALLER WAS PUNCTUAL. HE WAS PLEASANT, AND CLEANED UP ANY REMAINS FROM THE INSTALLATION. THE WORK DONE LOOKS GOOD. WE ARE VERY HAPPY. THE OFFICE PERSON WAS FRIENDLY. OUR SALESMAN WAS KEVIN, HE KNEW HIS PRODUCT AND WAS HELPFUL.

GREAT CUSTOMER SERVICE. RYAN EVEN ANSWERED A QUESTION FOR ME VIA E-MAIL ON SAT. THE INSTALLER WAS PROFESSIONAL, DID NICE WORK AND WAS CAREFUL NOT TO GET THE HOUSE DIRTY AND CLEANED UP AFTER THE JOB. I WOULD DEFINITELY RECOMMEND CLEVELAND GLASS BLOCK.

CAME SAME DAY AS I SPOKE WITH THEM TO GIVE AN ESTIMATE - I GOT AN ANGIE'S LIST SPECIAL AS WELL AS A COUPON DISCOUNT FROM A CURRENT AD. SCHEDULED INSTALLATION THAT SAME WEEK. I WASN'T ABLE TO BE THERE WHEN THEY ARRIVED WHICH WASN'T A PROBLEM. BUT THEY FINISHED SO FAST I WASN'T THERE WHEN THEY LEFT EITHER! I CALLED AND GAVE THEM MY CREDIT CARD. THEY WERE FAST, EFFICIENT, RELIABLE AND THE WINDOWS LOOK GREAT AND INSULATE WELL.

NICK, THE INSTALLER, WAS PROMPT AND EFFICIENT. EXCELLENT JOB OF CLEANUP. WINDOW LOOKS GREAT. ALSO, THE ESTIMATOR DID A FINE JOB. LIFETIME WARRANTY ON GLASS BLOCK!

JOB 1 - PROMPT, RESPONSIVE TO QUESTIONS. INCLUDED A SPECAIL REQUEST TO COMBINE 2 WINDOW. NO EXTRA CHARGE. COULD'VE BEEN NEATER WITH THE MORTAR. GOOD CLEAN UP.

WE FELT THE PRICE WAS SO REASONABLE WE WENT WITH THIS COMPANY WITHOUT LOOKING FURTHER. THE SALES PERSON WHO GAVE THE ESTIMATE WAS VERY PROFESSIONAL, WE FELT NO PRESSURE. THE INSTALLER WAS EXCEPTIONAL, WORKED EFFICIENTLY AND SUPER IMMACULATE. THIS WAS A GREAT EXPERIENCE FROM BEGINNING TO END. THEY HAVE VERY HIGH RATINGS AND THEY LIVED UP TO THE RATING.

OVERALL GOOD EXPERIENCE, PUNCTUAL, PROFESSIONAL, GREAT CLEANUP, WORKED EFFICIENTLY. PLEASED WITH THE RESULTS.

PUT IN TWO WINDOWS SOMETIME AGO AND REPLACED ONE OF THOSE FREE BECAUSE HE DID NOT LIKE JOB DONE INITIALLY AND ALSO INSTALLED SEVEN NEW ONES. COST WAS PER WINDOW.

WHILE THE SALESPERSON WHO CAME TO SELL ME THE WINDOWS WAS EXTRAORDINARILY COURTEOUS, PLEASANT, KNOWLEDGEABLE AND A TRUE PLEASURE TO WORK WITH, MY FINAL SERVICE EXPERIENCE WAS A REAL PROBLEM. ON THE DAY OF INSTALLATION, ALL WENT WELL UNTIL THE TIME CAME TO RE-HOOK MY DRYER BACK UP AND THE INSTALLER REALIZED HE DIDN'T HAVE THE CONNECTING PIECE TO ATTACH THE DRYER TO THE NEW VENT. HE FIRST SUGGESTED THAT I GO TO HOME DEPOT AND BUY ONE, TO WHICH I SAID THAT WAS WHAT I WAS PAYING HIS COMPANY FOR. HE THEN TOLD ME HE WOULD DROP OFF THE PART ON MONDAY. I PHONED THE OFFICE AND THEY TOLD ME IT WOULD BE DELIVERED ON TUESDAY. ON TUESDAY, THE PART STILL HAD NOT ARRIVED AND I PHONED THE OFFICE FOR THE SECOND TIME. THEY TOLD ME IT WOULD BE DROPPED OFF ON WEDNESDAY. ON THURSDAY, THE PART STILL HAD NOT ARRIVED. I PHONED AND TOLD THEM THAT I WAS GOING TO STOP PAYMENT ON MY CREDIT CARD. THE PART WAS DELIVERED, AFTER 3 CALLS AND A THREAT, ON FRIDAY AFTERNOON. THREE CALLS IS INEXCUSABLE.

THE SALESMAN, KEN, WAS EXTREMELY KNOWLEDGEABLE & EXPLAINED ALL ITEMS & POSSIBILITIES. NICK (INSTALLER) WAS PROMPT & THOROUGH, CLEANED UP & YOU WOULD NEVER HAVE KNOW ANYONE HAD PERFORMED WORK. I WAS MOST IMPRESSED.

VERY GOOD TO WORK WITH. CONTRACT DONE OVER INTERNET, VERY CONVENIENT. JOB WAS WELL DONE, VERY HAPPY.

THEY DID A GOOD JOB AND WE WERE PLEASED.

A REPRESENTATIVE CAME OUT TO MEASURE FOR GLASS BLOCK WINDOWS FOR OUR BASEMENT. A SERVICE MAN CAME BACK 2 WEEKS LATER FOR INSTALLATION. BOTH APPOINTMENTS TOOK NO TIME AT ALL. THE REPRESENTATIVES WERE PUNCTUAL AND POLITE! THE WINDOWS LOOK GREAT! GREAT OVERALL EXPERIENCE. I WOULD RECOMMEND THIS COMPANY IN A MINUTE.

I WAS NOT VERY IMPRESSED WITH CLEVELAND GLASS BLOCK AND THEIR ESTIMATORS CUSTOMER SERVICE. I FELT I WAS BLOWN OFF AS A POTENTIAL CUSTOMER AS THE JOB WAS NOT CONSIDERED BIG AND THERE WERE ADDITIONAL FACTORS TO THE JOB SUCH AS HAVING BOARDS REMOVED FROM MY DECK TO ALLOW THE INSTALLERS ADEQUATE ROOM TO DO THE JOB PROPERLY. I ALSO FELT HE DID NOT TAKE ME SERIOUSLY AS I POTENTIAL CUSTOMER DUE TO MY BEING A WOMAN.

I CHOSE THEM BECAUSE OF PRICE & AVAILABILITY. MY ONLY CONCERN WAS THAT THE ORIGINAL MEASUREMENTS WERE INCORRECT, BUT THERE WAS VIRTUALLY NO DELAY IN THE PROJECT. THE CLEAN UP WASN'T UP TO MY EXPECTATIONS, BUT I WAS PLEASED OVERALL.

THE SALESMEN WAS PUNCTUAL, EXPLAINED THE PRODUCT AND THE COMPANY'S HISTORY. THE INSTALLATION WAS SET UP FOR FOUR DAYS AFTER WE MET. THE INSTALLER WAS PROMPT AND DID A VERY QUICK AND NEAT JOB. (LESS THAN TWO HOURS). THE WINDOWS LOOK OUTSTANDING. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE.

NEAT, CLEAN, COURTEOUS, ON TIME, AND NO MESSING AROUND. I HAVE USED THEM THREE TIMES NOW.

HE HAD ME SCROUNGING AROUND FOR RAGS AND NEWSPAPERS, PLUS THEIR CLEANUP WAS POOR, AND ONE OF THE WORKERS SPAT ON MY FLOOR. THEY TOLD ME THAT I HAD THE BEST CREW AND THE INSTALLER HAD 16 YEARS EXPERIENCE. THE WORK WAS NOT DONE TO MY SATISFACTION. THERE IS EXCESSIVE MORTAR AROUND THE SIDES AND BOTTOM OF THE WINDOW AND THE SILLS ARE WAVY. THE COMPANY OFFERED TO HAVE A MANAGER COME TO INSPECT THE WORK AND AFTER THAT TIME, I WILL UPDATE MY REPORT.

GOOD QUALITY WINDOWS, GOOD ESTIMATOR, BUT INSTALLERS WERE SLOPPY WITH THE WORK SITE. ALMOST SKIPPED WORK THEY HAD PROMISED TO DO.

BOB, THE INSTALLER, DID AN EXCELLENT JOB! THE OLD MILK CHUTE WAS INCREDIBLY DIFFICULT TO REMOVE. IT TOOK HIM ALMOST 1.5 HOURS TO FINALLY GET IT OUT, WHICH WAS QUITE A FEAT. THERE WAS MINIMAL DAMAGE TO THE INTERIOR DRYWALL WHEN TRYING TO REMOVE THE METAL ENCASEMENT. DURING THE ENTIRE PROCESS, BOB WAS EXTREMELY PROFESSIONAL. HAD I DONE IT MYSELF, I WOULD HAVE BEEN VERY FRUSTRATED WITH THIS PARTICULAR JOB AND WOULD HAVE PROBABLY LOST MY TEMPER A NUMBER OF TIMES, BUT NOT BOB. HE WAS PATIENT AND EVEN COURTEOUS DURING THE ENTIRE ORDEAL. THE END RESULT WAS EXCELLENT! THE RUSTED-OUT MILK CHUTE DOOR IS NO LONGER AN EYESORE. ALSO, THE GLASS BLOCK LETS IN QUITE A BIT OF LIGHT ONTO THE BASEMENT STAIRWELL, WHICH USED TO BE VERY DARK. BOB WAS METICULOUS WITH CLEAN UP, AS WELL. KEN, THE ESTIMATOR, WAS VERY PROFESSIONAL, AS WELL AS THE RECEPTIONIST IN CHARGE OF TAKING THE CALLS. THE PREVIOUS WEEK MY MOTHER HAD ALL HER BASEMENT WINDOWS REPLACED WITH THEIR GLASS BLOCK AND COULDN'T BE HAPPIER.

THEY WERE VERY PROMPT. I CALLED AND GOT AN APPOINTMENT THE SAME WEEK. I RECEIVED AN ESTIMATE AND HAD THE WINDOWS INSTALLED THE NEXT DAY. EVERYBODY I DEALT WITH WAS COURTEOUS AND RESPONSIVE. I WAS PLEASED WITH THE OVERALL EXPERIENCE AND PRODUCT.

SUPER! THESE FOLKS TREATED OUR SMALL JOB AS THOUGH IT WAS A MAJOR ACCOUNT. VERY CLASSY FOLKS!