Bath Doctor - Cleveland Glass Block - Innovate Building Solutions

Excellent service. They came out to measure exactly on time, on the day scheduled. Installer was fantastic, worked diligently and quickly, and cleaned up all the mess including taking the old windows away. This was a fantastic experience and was the second time I have used them. I always recommend them.

Installer arrived on time, very courteous and personable. Worked efficiently and cleaned up as he went. Did a final sweep up, removing debris on the inside as well.

THEY YOUNG MAN THAT CAME OUT DID A GOOD JOB AND HIS WORK WAS VERY NEAT AND CLEAN.

My overall experience was a bit tainted. Their work & windows were good. I called for an appointment & they were out to give me an estimate within 3 days. The rep measured the windows, gave me a price, & I ordered them. He said they would have them in 4 weeks after they were built. In 4 weeks, 2 workers came to install. They came in & measured to determine where each window went. The worker told me that all of the windows were not measured correctly. He measured them & said they would come in 4 more weeks. No one from the company ever called to apologize. After I called, they got back to me in 4 weeks & said the windows were in, but could not be installed for 3 more weeks. After strongly complaining, they scheduled to install in 10 days. On the tenth day, I was called an hour after they were supposed to be there & told they would reschedule in another 10 days. They finally came & installed the windows.

Arrived promptly for our scheduled estimate appointment. Was very professional and courteous. Price was reasonable. Work performed in a timely manner. Glass block windows look great and we are very pleased. Would recommend them to friends and family!

They did a good job at a great price.

VERY GOOD WORK. CLEANED UP AFTER HIMSELF. TOOK THE OLD STEEL FRAME WINDOWS WITH HIM TO DISPOSE.

INSTALLER WAS ON TIME AND ANSWERED ANY QUESTIONS ASKED.

THEY WERE SUPER NICE, SUPER QUICK, & THEY CLEANED UP BEHIND THEMSELVES. THEY WERE POLITE, PROFESSIONAL, & DID AN EXCELLENT JOB.

THE SALESMAN WAS INFORMATIVE AND POLITE. THE WORKMAN WAS POLITE AND CLEANED UP AFTER HIMSELF. THE JOB WAS WELL-DONE WITH NO COMPLAINTS.

I NEVER KNEW THERE WERE SO MANY DIFFERENT TYPES OF BLOCK AVAILABLE. THEIR SHOWROOM ON E.222ND ST IS FLOODED WITH LIGHT AND DIFFRACTION RAINBOWS FROM THE SAMPLE DISPLAYS. I GAVE THEM MY DIMENSIONS AND AFTER A COUPLE QUICK QUESTIONS, WE DESIGNED THE WINDOW. I PICKED IT UP AT THE FACTORY A COUPLE DAYS LATER FOR MY INSTALLER AND THE FIRM MADE SURE THE VERY HEAVY WINDOW WAS SECURED IN MY BACKSEAT. IT REALLY BRIGHTENED UP THE ROOM AND I AM VERY SATISFIED WITH THIS FIRM'S WORKMANSHIP.

IN THE END, THE WINDOWS LOOK VERY NICE, AND THE QUALITY OF THE WORK IS EXCELLENT. IN GENERAL, THE COMPANY WAS EASY TO GET A HOLD OF, AND TRIED VERY HARD TO MAKE ME HAPPY. INSTALLER WAS PROFESSIONAL, COURTEOUS, AND CLEANED UP THE WINDOW AREA VERY WELL. ALSO, THEY SEEMED TO KNOW ABOUT PARTICULAR REGULATIONS IN SHAKER HEIGHTS. BUT, FOR THE FIRST APPOINTMENT, THE INSTALLER CAME WITH ONLY TWO OF THE GLASS BLOCK WINDOWS, SO WE HAD TO SCHEDULE ANOTHER TIME FOR HIM TO COME OUT. WAS ANNOYED BECAUSE IT MEANT I HAD TO RUIN ANOTHER SATURDAY MORNING WAITING FOR THE GUY TO GET THERE. WOULD HAVE BEEN NICE TO GOT WARNING THAT HE WOULDN'T BE ABLE TO COMPLETE THE JOB BEFORE HAND. ALSO, I'VE TRIED TO GET A COPY OF THE SHAKER HEIGHTS PERMIT THEY WERE SUPPOSED TO GET (AND THAT THEY CHARGED ME FOR), BUT I HAVEN'T YET RECEIVED IT. I'M STILL WAITING TO HEAR BACK FROM THE ONE GUY IN THE COMPANY WHO KNOWS ABOUT THESE PERMITS.

WE WOULD HIRE CGB AGAIN IN A MINUTE. RYAN CAME OUT FOR THE CONSULTATION AND ESTIMATE EXACTLY WHEN HE SAID HE WOULD. HE WAS VERY PLEASANT, HELPFUL AND PROFESSIONAL AND WAS NOT PUSHY. HE REALLY LISTENED TO ME AND ADDRESSED OUR SPECIFIC NEEDS, SINCE THIS SPACE WAS GOING TO GET A LOT OF USE. WHEN HE GAVE US THE ESTIMATE, WE HAD THEM SCHEDULE THE WORK ON THE SPOT. THE INSTALLER ARRIVED EARLY, HE APOLOGIZED FOR ARRIVING EARLY! HE GOT STRAIGHT TO WORK, WORKED AS NEATLY AS IS POSSIBLE WHEN KNOCKING OUT WINDOWS, AND TOOK EVERY PRECAUTION TO KEEP THE GLASS CONTAINED. HE CLEANED UP ALL OF THE GLASS HE REMOVED AS WELL. WHEN HE WAS FINISHED INSTALLING THE WINDOWS, HE WENT OVER CARE INSTRUCTIONS AND PRECAUTIONS WHILE THE CEMENT WAS CURING. THEN HE CLEANED EVERYTHING UP BEFORE HE LEFT. YOU COULDN'T EVEN TELL HE'D BEEN THERE IF IT HADN'T BEEN FOR THE NEW WINDOWS, HE WAS THAT TIDY. OVERALL, OUR EXPERIENCE COULD NOT HAVE BEEN BETTER. WE ARE VERY, VERY HAPPY WITH THE WINDOWS AND THE WORK.

I JUDGE A COMPANY NOT ONLY AT THE TIME OF PURCHASE, BUT ALSO HOW A COMPANY BACKS UP THEIR WARRANTY. I RECENTLY HAD A PROBLEM WITH ONE OF MY GLASS BLOCK WINDOWS. WITHOUT A HASSLE, RYAN TOOK CARE OF THE PROBLEM. IT IS NICE TO KNOW THERE ARE COMPANIES WHO BACK UP THEIR WARRANTY, AND DO IT WITH SUCH GREAT CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND CLEVELAND GLASS BLOCK.

THEY WERE PROMPT, DID WHAT THEY SAID THEY WOULD DO AND DID A GOOD JOB.

EXCELLENT SERVICE. CAME OUT ON TIME FOR ESTIMATE, PROVIDED GOOD INFORMATION, OFFERED CHOICES, EXPLAINED PROCESS AND SERVICES. THE INSTALLER DID AN EXCELLENT JOB, WAS VERY NEAT, CLEANED UP AFTER HIMSELF, ETC... THE WINDOWS ARE GREAT- WE ARE VERY PLEASED WITH SERVICE.

I MADE THE INITIAL CALL FOR AN ESTIMATE ON A FRIDAY, AND SET UP THE APPOINTMENT FOR THE FOLLOWING TUESDAY. DAVE WAS PROMPT, COURTEOUS AND PROFESSIONAL. HE GAVE ME THE ESTIMATE AND IMMEDIATELY CALLED FROM MY HOME TO SET UP A SCHEDULE DATE. WITHIN TEN DAYS, THE WINDOWS WERE INSTALLED. SAM, THE INSTALLER, WAS ON TIME, RESPECTED BOTH INSIDE AND OUTSIDE OF THE PROPERTY. EVERYTHING WAS CLEAN WHEN HE LEFT. THE OFFICE STAFF IS EXCEPTIONAL. THEY CALLED TO LET ME KNOW THE INSTALLER'S NAME. THE DAY OF THE INSTALLATION, SAM CALLED TO TELL ME HE WAS ON HIS WAY AND THE COLOR AND TYPE OF VEHICLE HE WAS DRIVING. WHAT A GREAT COMPANY TO DEAL WITH. THEY ARE ON TOP FOR MY RECOMMENDATIONS FROM ME.

FIRST CLASS OPERATION. ESTIMATE GIVEN TWO DAYS AFTER BEING CONTACTED. WINDOWS INSTALLED FIVE DAYS LATER. PERSONNEL PLEASANT AND EAGER TO PLEASE. WORKMANSHIP EXCELLENT. PRICE REASONABLE. HIGHLY RECCOMEND.

THEY WERE ON TIME, THOROUGH, AND DID A GOOD JOB.

THEY CLEANED UP EVERYTHING AND PUT EVERYTHING AWAY. HE HAD ME INSPECT THE JOB BEFORE LEAVING. THEY MADE A FOLLOW UP CALL TO MAKE SURE I WAS HAPPY. I WAS REALLY HAPPY WITH THEM.

THE INSTALLER WAS PROMPT BUT LEFT A MESS OUTSIDE; STILL FINDING SCREWS AND SUCH OUTSIDE. THE WINDOWS ARE GREAT WHEN IT COMES TO CLEANING BUT NOW THAT IT IS SUMMER, I HAVE REALIZED THEY'RE NOT VERY SECURE. SCREENS CAN BE PUSHED UP FROM THE OUTSIDE. THAT IS NOT THE COMPANY'S FAULT, IT WAS AN OVERSIGHT BY ME.

THE COMPANY WAS VERY RESPONSIVE, HELPFUL, QUICK, AND COURTEOUS. VERY RESPECTFUL OF OUR HOME ENVIRONMENT. WE DO NOT WEAR SHOES IN OUR HOME, SO THEY HAD SHOE COVERS, AND DID NOT TRACK A MESS IN THE HOUSE. I WAS VERY IMPRESSED BY THEM.

RYAN TEMPLE EXAMINED MY NEEDS FOR NEW DOORS ON MY 75-YR-OLD HOME AND PROVIDED GOOD INFORMATION. HE PROMPTLY SENT AN INSTALLER TO GO OVER MY SOMEWHAT UNIQUE STRUCTURE IN MORE DETAIL AND ORDER THE APPROPRIATE MATERIALS. SEVERAL WEEKS LATER THAT SAME INSTALLER, BRIAN, ARRIVED TO TACKLE THE JOB. HE WAS PROFESSIONAL, COURTEOUS AND INSPIRED CONFIDENCE THAT THE JOB WOULD BE DONE WELL. HE SPENT THE ENTIRE DAY INSTALLING THE VARIOUS DOORS, ONE OF WHICH REQUIRED A GREAT DEAL OF CUSTOMIZATION AND SPECIAL CARE. GREAT JOB, BRIAN!

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

RYAN DOES A NICE JOB REPRESENTING THE COMPANY AND EXPLAINING THEIR SERVICE. APPRECIATE THAT THEY DRUG-TEST THEIR EMPLOYEES AND DON'T SUBCONTRACT. WINDOWS ARE BEAUTIFUL; WE'VE HAD COMPLIMENTS ALREADY. INSTALLER WAS PROMPT AND VERY EFFICIENT (UNDER THREE HOURS FOR THE 10-WINDOW JOB). INSIDE CLEAN-UP WAS EXCELLENT; OUTSIDE CLEAN-UP WAS A BIT LESS CONSCIENTIOUS, BUT STILL GOOD. (I HAD TO SPEND ABOUT 15 MINUTES CLEANING UP SMALL BITS OF DEBRIS AND MORTAR.)