Originally known as Schneider Hardware, Schneider’s opened its doors in 1935 selling custom painted wood storm windows and doors. As the company passed through three generations of family leadership, Schneider Home Equipment has stayed at the cutting edge of home improvement trends, including transitioning to maintenance-free aluminum products and expanding the product line to include doors, windows, roofing, siding, gutters, glass and screen enclosures, three and four season patio rooms, patio covers, and aluminum railing. Schneider’s built its business by exceeding customers’ expectations with quality prices and professional installation at the lowest price possible. This approach still drives the business 80 years later, as Schneider’s unrelenting commitment to customer satisfaction creates customers that spread the word. You can rest assured that we provide exceptional services, however, we do not offer any repair services. Please allow us to bring peace and gratitude to your home project.
Exterior doors, awnings, fascia & aluminum railing., gutters, patio covers, roofing, screen & glass enclosures, siding, soffits, windows
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
4% | ||
2% | ||
0% | ||
0% |
"Mr. [Member Name Removed] called our office for an estimate Monday afternoon, May 7. Ken Schutte contacted and met him the following day. Mr. [Member Name Removed] told Ken he was going to contact other companies for additional prices. Our proposal was emailed to him on Wednesday, May 9. On Thursday, May 17 at 8:30 p.m., Mr. [Member Name Removed] called and left a message on Ken's voice mail which was not heard until Friday morning. Ken had appointments all morning and was scheduled to be in the office that afternoon, at which time he was going to retrieve Mr. [Member Name Removed]'s paperwork and return his call. At approximately 1:00 p.m., Ken was assisting a customer in the show room when Mr. [Member Name Removed] called the office. Ken informed him that he was with a customer and asked if he could call him back. This apparently angered Mr. [Member Name Removed]. When Ken called and spoke with him later in the day, Ken sensed Mr. [Member Name Removed] was agitated. When asked what was wrong, Mr. [Member Name Removed] became very angry and told Ken that he "blew him off". When asked to explain, Mr. [Member Name Removed] said was upset because when he called at 1:00, he was told by Ken that he was with another customer. At that point, Mr. [Member Name Removed] shouted, "I am a customer". At that moment, Ken felt it was best not to pursue the job and told Mr. [Member Name Removed] he should probably do business with another company. Mr. [Member Name Removed] then yelled the worst obscenity and hung up. It is unfortunate that this incident happened. We feel that Mr. [Member Name Removed] was treated with respect and received proper and timely communication. Ken was having a face to face meeting with another customer. The proper thing to do was to ask Mr. [Member Name Removed] if we could call him back. Our company strives to always provide excellent service to our customers. We have done just that for more than 80 years. Although we are sorry Mr. [Member Name Removed] felt the need to use unacceptable language, we feel we maintained our commitment of service in this situation. Mike Schneider"
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