Approved Pro
MELS POOL PROS LLC
Swimming Pool Cleaning and Maintenance Service, Swimming Pool Heaters Installation and Replacement, Swimming Pool Heaters Repair or Service,
About us
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job is.
Business highlights
5 years of experience
Services we offer
pool installs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9104 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 104 reviews
Ryan B.
Mar 2021
They did a great job. I had this done months ago, but forgot to put in the review. CIMS is affordable and the staff are great!
Tom B.
Oct 2020
Absolute 5 star customer satisfaction!!! I called CIMS about an urgent repair. Chris promptly returned my call. He was able to accommodate my work schedule and get me an appointment the same day. Matt showed up at the exact time of appointment. He troubleshot the problem down to the exact component of failure and completed the repair in less than an hour. Their prices are very fair and you can tell they genuinely care about their customer's needs. I would totally recommend CIMS to family and friends.
Matt H.
Sep 2020
Great guy. Very personable. I felt as though he truly cared about the job he was doing.
Madison B.
Sep 2020
Fixed everything correctly and didnâ t over charge or try to sell me a whole new system
Dale K.
Aug 2020
I asked for a copy of the bill 3 times and never got it.
Suzanne S.
Aug 2020
Chris is very professional and knows his business very well. He is very easy to work with. He is very responsive & prompt!!
Sandra D.
Aug 2020
very respectful and neat. I have brand new wood floors and they were very careful.
Ben H.
Aug 2020
Chris and Matt installed a water filtration, conditioner, and uv light system for us. They were prompt, knowledgeable and professional. They inadvertently broke a part of the uv filter at the first visit, which they ordered and replaced as soon as possible at their expense. Whenever we had questions about the system, Chris took the time to answer them. We highly recommend them!
Joan J.
Aug 2020
Chris was efficient and very kind. He took his time to make sure the work was done right. Excellent customer service was provided.
Michael L.
Aug 2020
Fast response. Excellent installation of our water softener. Very knowledgeable and friendly. Would highly recommend.
Tim A.
Jul 2020
Chris explained the system options in detail and was prompt in answering questions if I left a message or email. The installation by Matt was on-time, neat and clean. He took time to explain how the system worked. Professional, friendly and competent at every step. Highly recommend CIMS.
Lois H.
Jul 2020
very helpful and quick, explained everything
Response from MELS POOL PROS LLC
"Hi thank you very much for using us! Really appreciate you giving us a chance!"
David P.
Jul 2020
I hired Chris and called his to ask simple questions, I'm 80 yrs old and have had water systems in the past. When I spoke with Chris he was very nasty with me and wants to charge me a service request to come out. The tank is leaking and Chris refuses to come out. The tank was just installed one week agon
Response from MELS POOL PROS LLC
"Hello Sir. I am sorry you are not happy. As discussed while you were yelling at me. The system will put water in the brine drum. We can stop out and take a look at it. It seems you continue to try and find something wrong with the system. It is set aggressively to handle the iron that you have. Again we are happy to stop out. However if the system is functioning correctly it would be a service call. If it is not and something is wrong it would obviously be covered under warranty. Please give us a call at 440-944-4446. Thanks you, Chris CIMS Water."
Melissa B.
Jul 2020
Response from MELS POOL PROS LLC
"Thank you for using us!"
Chris H.
Jul 2020
Response from MELS POOL PROS LLC
"Thank you for using us."
Daniel G.
Jun 2020
Response from MELS POOL PROS LLC
"Thank you for using us! We appreciate the opportunities you gave us."
Anne C.
May 2020
Excellent service; very professional; fees were very reasonable Highly recommend
Response from MELS POOL PROS LLC
"Thank you Anne for using us. We really appreciate your business."
LeShe T.
May 2020
They were wonderful!! My problem is fixed and it was cheaper than all the other companies
Response from MELS POOL PROS LLC
"Thank you for the kind words. We are glad we could help! We appreciate you using us."
Andreas F.
May 2020
Great Company Truly Professional Work.Would Recomend
Response from MELS POOL PROS LLC
"Thank you very much for the kind review. We are glad we could help with your water."
Ward L.
Apr 2020
Punctual and easy to understand!
Response from MELS POOL PROS LLC
"Thank you! We really appreciate your business...."
Joe L.
Apr 2020
Response from MELS POOL PROS LLC
"We appreciate you using us for your water needs."
Christine R.
Apr 2020
Chris is a great representative for the company. I was especially impressed with his awareness of social distancing, using gloves, etc. in this time of Covid-19. He replaced our water softener, explained everything, and was very efficient.
Response from MELS POOL PROS LLC
"Thank you very much for allowing us to be your water treatment provider. We appreciate the opportunity and the kind words. We will always work hard to ensure we are taking every good measure to provide quality products and services! Thanks again!"
Anita S.
Mar 2020
Response from MELS POOL PROS LLC
"Thank you for using us. We really appreciate it!"
Tim R.
Mar 2020
Response from MELS POOL PROS LLC
"Thank you very much for allowing us to service your treatment systems. We know you have options and will always work hard to earn your business. Thanks again! Chris. CIMS Water."
Ernest B.
Mar 2020
Fast and experienced
Response from MELS POOL PROS LLC
"Really appreciate you using us..... thanks for everything! Chris CIMS Water"
Licensing
State Contractor License Requirements
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FAQ
MELS POOL PROS LLC is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
MELS POOL PROS LLC accepts the following forms of payment: CreditCard
Yes, MELS POOL PROS LLC offers free project estimates.
No, MELS POOL PROS LLC does not offer eco-friendly accreditations.
No, MELS POOL PROS LLC does not offer a senior discount.
No, MELS POOL PROS LLC does not offer emergency services.
No, MELS POOL PROS LLC does not offer warranties.