Total Appliance Service & Parts

They are overpriced and have poor customer service. DO NOT USE THis COMPANY FOR ANY APPLIANCE REPAIR!. Let the buyer beware!

My recommendation: DO NOT USE THIS COMPANY FOR ANY APPLIANCE REPAIR. They are extremely high priced and have very poor Custoner service. The overpriced repair they performed on my Monogram refrigerator lasted a bit over 1 year and had to be repaired again for the exact same issues a little over 1 year later. LET THE BUYER BEWARE!!

If something need be fix they always there to fix. They did an excellent job. They are very honest.

It was good, they got everything running.

They did a great job. They were efficient and easy to work with.

Total Appliance Service was one of two repair shops in my area listed on the manufacturer's web site. Some of the reviews on Angie's list for TAS are dreadful. So, I called the other shop first. There was a scheduling mishap with them, and I called TAS. My clothes washer has a 5 year warranty when the industry standard is for 3 years. The first place I called was very skeptical. They eventually agreed to honor that provided I produce the warranty documentation. TAS lookup up my model online while I was on the phone and confirmed the 5-year warranty. The technician arrived within the window and had a part in hand. Based on my description he knew what was wrong. He completed the repair within a reasonable amount of time and was personable. My experience with TAS was good.

Total was called to work on electronics as well as problem starter. Took three visits, two technicians and over $400 dollars to repair burner starter, Electronics still do not work properly

It took 3 trips (plus a trip that they cancelled) to get the dishwasher working again. The first guy they sent out (Josh) was clueless. He spent an hour talking on the phone to multiple people at his company and Electrolux because he had no idea on how to proceed. Of course, Total Appliance charged me for labor for his tutorial time, which we feel is COMPLETELY UNFAIR!! After all this time trying to have others help him diagnose the problem, he still was unsure, so he ordered a “leak kit” for $215, which is a box full of hoses, clamps, etc to basically change out all the parts (that may have been leaking) underneath the dishwasher. A couple days later, they sent a different guy to install the leak kit. After guy #2 checked out the bottom of the dishwasher, he said he thought the problem was actually a leaky motor. So he ordered that part (for $168 plus labor) and said that someone would be back in a couple days to install the motor. The next appt was cancelled by them because the part supposedly came in broken, which was not discovered until a half hour before they were to arrive. So they reordered that part and came out the following week to install. All in all, I devoted 4 partial days to this repair and paid $600. Granted, Electrolux appliances are all complete garbage, but nevertheless, we feel that the price was very high. And we were quite upset that we had to pay labor charges for the first technician’s education time, which he ended up improperly diagnosing.

Arrived to install recalled power cord - had trouble pulling out dishwasher from under countertop - said leg on back of dishwasher was bent - and blamed original installer - refused to continue - said I would have to call original installer and have them remove dishwasher so they could return and install recalled power cord. This would make a job that should have been free, now include two service calls plus labor. I called Bosch who gave me another dealer to call.

Way too expensive for the time spent (30 minutes) and technician did not have the spare part... special ordered but I must install myself or they'll chage me another $150.00 for an installation that will take minutes.

not well. we were charged a lot for the service call and they couldn't diagnose the problem. They told us to buy a new machine. My husband looked up the problem online, ordered a $70 part online, and fixed it himself in 45 minutes. I have used them many times before with actually good results, but this time was a fiasco.

The technician (Pat) was very professional and efficient in taking care of the problem which turned out to be a blocked drain. He cleaned it and cleaned the condenser coils as well. Educated me regarding periodic maintenance; maintenance I can do as well as what I need to call them for. I was very appreciative information.

It was determined that it would not be cost effective to repair.

The repairman came, saw the problem with in two minutes - one of the racks had been put in incorrectly after cleaning and the door would not shut. It took less that 5 minutes and he not only charged us for the service call but charged us for an additional 15 minutes. I paid the charge but do not appreciate being ripped off - would not use again.

Great. Receptionist worked hard to accommodate my schedule. Technician arrived exactly on time and quickly identified the problem with a solution.

He showed up at 445 PM for a 3-5 PM window with no call in advance. When he came in he stated he was there to "take a look" and see what the problem was. I told him that we had already had multiple conversations with his company and with Thermador and he should have a part and be there to fix it. He said he had no idea why he was there and said he couldn't understand the report that I had called in and then proceeded to stick his arm straight out and hold the paper one inch from my face. He was condescending and rude and did nothing to reassure me that he was the person I would want working on a very expensive appliance. I asked him to leave and when my husband called the company back they told us he was their "best technician". No one every gave a followup call to discuss with me what had gone wrong at the visit and then when we tried to reschedule with a different technician they said they would not service our appliance and we would need to find another company. The frustrating part is that very few companies service Thermador and given the expense of the appliance we did not want it screwed up by someone who didn't know what they were doing. Regardless we are going to go with Complete Appliance for this repair.

Total Appliance was a wee bit on the pricey side, but they came out the same day, and quickly identified and fixed the problem (bad thermostat). He also vacuumed the coils on the freezer and fridge units, and gave it a clean bill of health when he was done. Outstanding, prompt service. We could not be happier and will definitely be using them again in the future! After all was said and done, worth every penny.

It took 3-4 business days for someone to be able to come out, but Brian did arrive early within the time frame they gave.  It didn't take more than 10 minutes for him to diagnose the problem, and he had it fixed pretty quickly.  He seemed very knowledgeable, considering it's not a very common brand, and he indicated that if it wasn't just the switch, it would probably not be worth fixing - I appreciated the honesty.  It wasn't a cheap repair, considering it was just an easily-accessible, plug-in switch, but it was about 80% LESS expensive than buying a new washer.  We've used it for about 15 years, so if we get a few more years out of it (which is very likely,) I'll consider it money very well spent.  The only downside of my experience is that in addition to the charge just to come out and look, they also charge by the quarter hour.  I understand the charge to come and look in the first place, but it would be nice if at least the first 15 minutes of diagnosis/repair was included in that service call charge.

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They came out four times. They sent one person out that diagnosed the problem. They sent somebody back to fix the problem but she didn't know what she was actually fixing. They fixed the wrong thing, they put two parts in that were wrong and diagnosed it wrongly  three times. They were rather expensive. They were like $75 just to come out. You get charged by the hour as well. I wouldn't recommend them. The person they sent out wasn't experienced. They kept sending somebody else out and so, there was no consistence in their work. 

The technician arrived at the agreed upon time and diagnosed two different issues (uneven cooling and broken ice-maker).  Parts were needed to address both problems.  Normally would not have invested $600+ in a ten year old fridge but it was an expensive French-door model and because we had just purchased the house it was covered by a seller's warranty which covered a portion of the cost. 
The parts needed to be ordered and arrived in about a week.  The parts were installed in less than an hour and everything is now working as promised.

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