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CHARLES COX INC

Plumbing, Heating and Air Conditioning, Drain Cleaning

About us

HEATING & A/C, PLUMBING

Business highlights

80 years of trusted experience

Services we offer

HEATING & A/C, PLUMBING

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.316 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
6%
2
6%
1
13%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.5
responsiveness
4.7
punctuality
4.7
Showing 1-16 of 16 reviews

roberta C.
12/2016
1.0
plumbing
  + -1 more
They gave me an estimate of one price and then when they were done they charged me another price and I was a little bit disappointed in that. You know I was just a little disappointed in the work that they did. I had a new refrigerator and a new dishwasher and when they delivered it I asked to put the wires to the sink which we redid our kitchen. Now I bought a faucet and I had Cox come over to hook up the faucet. He said I needed a new elbow underneath it but he hooked up the faucet. The other two things I already had all the wires and the hoses directed to the sink. He charged me $876 to put, and he connected the faucet that's what he did. While they're working here they listen we forgot some parts we gotta go back to the shop. They charge $175 an hour and they're charging me while they're going to the shop for parts that they forgot to bring with them in the first place. I was little disappointed in that. About two weeks ago I said to them we had a leak in the bathroom I said to the guy when he came here. I said, "listen we're redoing this bathroom to stop this leak I don't wanna spend too much money. How much is it gonna cost me?" He said, "$175 for labor and $70 for parts which was 260". I said fine that's fun go right ahead and do it so when he was done I said I'll give you a check for 260. He said, "no wait a minute I have to go down and figure it out." Well while he was doing that, this is the second time that we were here they guys says to me well I have to go back to the shop because I forgot a part. I said you know that was the first thing they told me the first time they came here and when he was done they charged me 370 something dollars. It was ridiculous he told me it was gonna cost me 260 and it wind up costing me 370 I mean I just was so disappointed in it but I said you know what I'm not gonna fight with the guy, they don't make the prices there the ones that come to do the job it's the company that sets the price. They did a good job and they guys that come here are nice guys but the thing is is that being a nice guy there is a limit to how much a nice guy is worth you know. $876 I thought was a little much to install a faucet that I bought.
Description of Work: I use Charles Cox Inc for plumbing services.
Rating CategoryRating out of 5
Yes, I recommend this pro
$370

gail T.
11/2016
3.0
plumbing
  + -1 more
two workers came one seemed to do all the work while the other was putting new faucet on the new sink top. He could not figure out how the sink stopper got attached and sat hemming and hawing about how they made these things, Definitely not very professional. Then he took a ride somewhere for approx a half hour. Not impressed.
Description of Work: remove a bath vanity and replace it

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$750

Edward P.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

ROBERT A.
06/2013
1.0
plumbing
  + -1 more
HAD TO REPAIR SECOND TIME AT ADDITIONAL COST OF 300.00
Description of Work: REPAIRED GAS BURNER CIRCULATION PUMP.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$300

Response from CHARLES COX INC
The job actually cost the homeowner $195 in 2010 to replace the circulator pump. We serviced again in 2012 for $195 to replace a coupler on the circulator. We warranty our jobs for one year. We try to please all of our customers.

William K.
04/2013
2.0
plumbing
  + -1 more
I called for an appointment and was told immediately that I with a poor attitude and a strong tone and quot;have to understand the ratesand quot;. The rates were extremely high( 25% higher than the actual job completed today). She indicated that I would start paying from the time the plumber left the shop until the plumber returned. I was asked to explain my issue and I did...upon which she stated that they may not have the part and I would have to pay for the time back and forth to get the part from the shop. I then spoke to the owner...Jim? I asked him why I would have to pay for the transit time and he never answered my question. He simply asked me to take a photo of the part and email him. I decided not to continue this bad experience.
Description of Work: I needed a leaky valve replaced in a heating line.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0


Frank R.
03/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Calculated the boiler size,promptly gave me a price and a date if I was interested.no pressure. Performed professionallyand neatly.Explained to me the operation of the boiler
Description of Work: Installed new steam boiler & hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROSE E.
09/2012
5.0
plumbing
  + -1 more
They did excellent work but they were very expensive. The work was clean and they were professional. Their hourly rate is what made it so expensive. I will not be using this company again because of the high cost.
Description of Work: Charles Cox Inc did minor plumbing repairs at my home.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$611

E Kevin F.
10/2011
5.0
plumbing
  + -1 more
Very honest, professional, and thorough. They were interested and they knew what they were doing. I felt they were honest as well.
Description of Work: After the storms he came in and put some pumps in, doing that type of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanna S.
08/2011
5.0
plumbing
  + -1 more
Came immediately, got the job done quickly, neat, professional and friendly.
Description of Work: Pipe repair from outside hose which was leaking into house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elie S.
09/2010
5.0
plumbing
  + -1 more
The plumber showed up on time and disconnected and removed an old existing bbq grill that came with the house when we bought it, and installed a new one for us. He was prompt and neat and did everything we asked them to do, despite the fact that we weren't there when he did then work. I would recommend them highly and use them again.
Description of Work: Added gas line for bbq.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joan B.
09/2008
5.0
plumbing
  + -1 more
My experience with him was absolutely wonderful. He couldn't do enough for me. He returned my calls. All the workers, and the work, was neat and clean. They were a joy to work with.
Description of Work: He did all household water pipe replacements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ARI K.
06/2007
5.0
plumbing
  + -1 more
Gil from Cox came exactly on time on both days (2 days of work given the problem), he found the leak in the ceiling and determined the problem. We then had him fix the leak in our basement which was coming from our main floor bath, and he did so with a partner in the time he said it would take. There were NO extra fees, no outrageous bills, it was just as he had said it would be for labor and parts. This is the first honest plumber I have found in Nassau county.
Description of Work: 1) Cox came and repaired a leaking drain on my toilet that had spilled into my basement. 2) They repaired a broken faucet to my hose. 3) They broke open my ceiling to find a leak and gave me an honest estimate to fix the problem - we are absolutely going to call them to fix the remaining leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Steven S.
04/2007
5.0
plumbing
  + -1 more
They did fine. The technician was a lovely young man and I was very pleased. Do not remember cost.
Description of Work: They had to remove the stopper in the bathroom sink and put in a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

02/2006
5.0
plumbing
  + -1 more
HE HAS ALWAYS BEEN REASONABLY PRICED. AND HE GIVES ME A SENIOR CITIZEN DISCOUNT FOR USING HIM. AND THIS IS A PLUS. HIS WORK IS ALWAYS ACCEPTABLE. I WOULD RECOMMEND HIM TO EVERYONE.
Description of Work: DISCONNECTED THE SINK AND FIXED THE WASHERS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

02/2006
5.0
heating & air conditioning/hvac
  + -1 more
THE COMPANY DID A GREAT JOB FIXING THE BOILER. THE WORK WAS DONE IN A PROFESSIONAL AND SKILLED MANNER. I HAVE HAD NO PROBLEMS WITH THE BOILER SINCE THE WORK WAS COMPLETED. THIS IS A DEPENDABLE AND HONEST COMPANY.
Description of Work: THE BOILER WAS COMPLETELY REWORKED AND ALL THE BAD PARTS WERE REPLACED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

02/2006
5.0
plumbing
  + -1 more
COX PLUMBING IS A HIGHLY SKILLED COMPANY. THE WORK IS EXCELLENT QUALITY. I HAVE NO PROBLEMS WITH MY PLUMBING NOW. THE WORKERS ARE EXPERIENCED AND PROFESSIONAL.
Description of Work: I HAD THE SHOWER HEAD REPLACED AND NEW SHUT OFF VALVES INSTALLED IN THE SHOWER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    20 BROOKLYN AVE, Valley Stream, NY 11581


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Drain Cleaning

    FAQ

    CHARLES COX INC is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    CHARLES COX INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, CHARLES COX INC does not offer free project estimates.
    No, CHARLES COX INC does not offer eco-friendly accreditations.
    No, CHARLES COX INC does not offer a senior discount.
    No, CHARLES COX INC does not offer emergency services.
    Yes, CHARLES COX INC offers warranties.
    CHARLES COX INC offers the following services: HEATING & A/C, PLUMBING

    Contact information

    20 BROOKLYN AVE, Valley Stream, NY 11581


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM