Navco Window and Door Company has been operating in the Capital District area (Albany) since 2006. We specialize in windows, doors, siding, and are frequently booked for entire home makeovers. We offer wood, fiberglass and vinyl windows. We offer all types of siding including insulated. We are obsessed with customer satisfaction (as evidenced by our Angie's List accolades), and are a member in good standing with the Capital Region Builders & Remodelers Association as well an A + Better Business Bureau rating. We offer unprecedented value, routinely writing estimates for less money than our competition, yet using higher quality materials. Free estimates. Angie's List members get 5% off . We never use subcontractors. Our employees go through extensive training and screening. Please give us a call today! We are Pella certified contractors so you can get all of your high quality Pella products expertly installed by Navco. We also offer Polaris windows and doors and Seaway Signature windows. We have a great made in the USA product for every budget and all of our installs are managed or installed by our company owner. Please contact us today!
Description of Work: Excellent job. Very happy with the work that was done. Cleaned up every day and very personable. There were glitches, but they were resolved easily
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Ann S.
08/2016
5.0
replacement windows
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Teresa M.
06/2016
5.0
replacement windows
 + -1 more
.
Description of Work: Did a very professional job on siding of |my home. They have also installed windows about a year ago.
Rating Category
Rating out of 5
Yes, I recommend this pro
Melanie A.
03/2016
5.0
replacement windows
 + -1 more
unknown
Description of Work: A totally satisfying experience! Although we had our windows replaced in July, I wanted to wait to see if the replacements performed as well as the company had promised. We had 11 windows replaced on the second floor of our home, and this winter, the upstairs is not drafty in the least, and the upstairs temperature is warm and cozy. The salesperson and the manager were both on site during the one-day installation, and the workmen were professional and worked steadily to complete the installation of both the windows and new shutters on the exterior of our home. Windows were removed, replacements inserted, and the finish trim applied with a meticulousness that speaks to the professionalism of this group. All debris was removed from our property. The cost of this service was the lowest of the bids that we entertained. Have and will continue to recommend this company.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Navco
Hi [Member Name Removed], Thank you very much for the great review! I'm glad to hear your new windows worked great this winter. Joe Navarra Navco
Barbara P.
02/2016
5.0
replacement windows
 + -1 more
unknown
Description of Work: Great company. We had 9 windows replaced. All the work was done in one day. The men did a good job cleaning up both inside and out. We had several estimates, for the money, by far this was the best choice we could have made. I would highly recommend this company!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Navco
Hi Barbara.Thanks for the awesome review! We really appreciated the opportunity to work on your project. Joe Navarra Navco
Kevin G.
01/2016
3.0
replacement windows
 + -1 more
unknown
Description of Work: The installed sliding glass doors and a small window in my raised ranch home. They put gutters on both sides of the house. The Gutter King individual when installing the gutters ran up and down my newly installed roof and when I said I didn't like it he said that's what he did, he liked running around the roof - he was light on his feet. Then I asked for instructions on how to open and adjust the window and sliding glass doors and they still haven't provided me with any instructions. They left early in a rush and I did not get a follow-up visit from the owner Joe to see if everything was done to my liking. I won't hire them again for future work. Attitude helps and in this case their attitude was not good. The window still has a sticky substance that they used for caulking. Not pleased and disappointed with Joe.
Rating Category
Rating out of 5
Response from Navco
Hi [Member Name Removed] and [Member Name Removed]. Thanks for submitting your review. Firstly I would like to thank you for your business. Unfortunately, with so much incorrect or misleading information on your review I feel the need to set the record straight. -In reference to the gutter installer " running around on the roof for fun" as you stated: When we are installing gutters without the covers as a courtesy to our customers we remove any leaves and or branches on the roof at the time of the install so as to prevent clogging of the new gutters. Even though you had a fairly new roof there was existing debris removed at the time of install. Furthermore, the gutter installer wears special roof walking shoes which make the operation safe for both the new roof and the installer. This procedure was explained to you during the sales process and is noted on the paperwork. Perhaps when this was re-explained during the install you misunderstood what the installer was saying. -In reference to not getting operation instructions: During the sales process our customers are given product brochures and demos. We reference the manufacturers website and offer instructions on how to download additional product information. Further, upon completion of the install, our customers are walked through the steps of operating their new products. Our lead installer on your project walked [Member Name Removed] through the steps necessary to operate the patio door ( unlock the lock and slide door open). Upon completion of the instructions our lead installer Mark was told by [Member Name Removed] that she will forget everything " as soon as she walks our of the room". Our lead installer then reminded [Member Name Removed] of the manufacturers website which is available 24/7 for reference. -In reference to Joe the owner not coming back to make sure we were satisfied: That's me! I did not need to come back because I actually installed your job. We are one of the few companies in the Capital District where the owner of the company actually works on the projects. I wanted to make sure I was on this project because at the time of measure( before ordering the products) I noticed how bad the condition of your old patio door was. It appeared there was no maintenance ( or cleaning ) of the old unit in 20-30 years and as such I personally wanted to make sure the rebuild was done correctly. I personally removed all of the Rot and rebuilt the opening for you and installed the unit. After having competed the more difficult parts of the install our lead installer Mark took over to finish the easier parts of the install while I attended to other company business. In closing I will just say when the job was completed [Member Name Removed] personally told me she was very happy with the job and gave me the completion check. She also said she was interested in getting more work done and asked to have us give her a quote on her front door. The front door ( like the patio door in the back ) was in rough shape and not properly maintained. I took the measurements of the door in question and forwarded to our project estimator whom worked with [Member Name Removed] on the project we had just completed. He got her the quote and we were waiting to hear back concerning that project when I received notification about this review. Upon reading the review we made many attempts to contact this customer and rectify this situation. We have two contact numbers for this customer and one number is disconnected and one number we left several messages on but got no return calls. We still hope in the future to make amends with this customer. Our goal is 100% customer satisfaction and even though I feel this review is unfair and misleading we stand ready able and willing to work with this customer in any way possible. Sincerely, Joe Navarra Owner of Navco
Teresa M.
01/2016
5.0
replacement windows
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
hans W.
01/2016
5.0
replacement windows
 + -1 more
unknown
Description of Work: Professional contact, on time, with great attention to detail. When we are again ready to do this project, I would proceed.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Marcia P.
03/2013
5.0
doors, siding, replacement windows
 + 1 more
My experience was very good. This was the first time I had used them. I was very pleased with their work. They were very prompt as well.
Description of Work: I purchased the Big Deal for $250 for $500 New Windows, Siding and Doors Upgrade -BUY SIX.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Brenda B.
02/2013
5.0
siding
 + -1 more
We didn't start off well as we were postponed but then they did it a week before the last postponement. They were really great. All of the guys were nice. They all really loved our dogs and were mindful of closing the gate to the yard because we had a 5 month old puppy. My siding design was quite detailed with three different material designs. Because of the cost, we weren't going to put the scallops on the side peaks but when they removed the old siding and discovered that the original house had it, they had enough material to do small peaks which really excited me. My house is beautiful! I would use them again in a heartbeat. As a matter of fact, I plan on contacting Joe to replace the windows in the front of my house. Great Job.
Description of Work: I have a colonel style house, built in 1895, and my goal was to try to get it somewhat back to it's original victorian charm. I drew a picture ( of how I wanted it done and they did it just like the picture. They removed and disposed of the old, ratty vinyl siding. We had three colors/ designs of siding put on our house. We had Autumn Red for the straight pieces and shakes in the front, a brown for the window and door frames, and a beige color for the scallops on the peaks and a strip of them on the front. It was done expertly and in a timely manner. They picked up fairly well, although there were still quite a few nails that we raked up afterward.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Rosemary W.
01/2013
5.0
siding
 + -1 more
My new siding was installed in December and it looks beautiful. I am very happy with the siding. It is insulated and has definitely helped with eliminating any drafts in my older house. Joe and his crew were a pleasure to have around and the cleanup left the property cleaner than it was before! The materials were high quality and done to perfection. Any calls were answered promptly, the crew worked well together and were very professional and proud of their work. I got two other estimates and no one could beat Navco. I would give Navco a superior rating. Eight new Pella windows were installed last spring. They work perfectly and look wonderful.
Description of Work: Insulated vinyl siding One side door on breezeway Eight windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,600
Chris M.
12/2012
5.0
siding, replacement windows
 + 0 more
Joe and his team of professionals did an excellent job from beginning to end as well as follow up to make sure we were completely satisfied. The crew was courteous and polite. They did a great job of keeping both the inside and outside of the home nearly spot free and extremely clean. They provided excellent value for the services performed and wsa always willing to listen to suggestions. I would highly recommend NAVCO for any large or small job and will use him again should the need arise.
Description of Work: NAVCO rebuilt a side of the house that was termite infested. They also replaced 9 windows and created a new window space by opening up a portion of the house. They wrapped the house for greater insulation before installing the siding. They also installed new downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
Watson J.
12/2012
5.0
replacement windows
 + -1 more
Joe Navarra was great to deal with from the time he responded to our initial inquiry and came to the house to discuss options, to the time he and his crew left after installation was complete. I called him at the recommendation of a neighbor, who had had a great experience with him. We had consulted four area replacement window providers, and our experience with Joe was refreshing and low- pressure, while others were akin to having a car saleman sitting at the kitchen table. Joe offered no special deals, no coupons, no discounts that were about to expire if we didn't move right now. Just a very reasonable price for the purchase and installation of a very high-quality product made by Pella - a familiar national brand. Essentially, in our initial meeting, Joe showed us the product, gave us his price for everything, answered all our questions satisfactorily, and assured us he'd be doing the installation himself. The whole sales process took about a half-hour, as opposed to over two hours by one of the competitors. We checked all the consulted competitors on Angie's list and the Internet in general, and found that the "discount" and "time sensitive" offers by others were a common sales tactic - something that made us even more uncomfortable. Joe was no-nonsense, no hype - just a simple, uncomplicated transaction. That's what we look for. Joe and a crew of four other guys arrived on Wednesday morning and had all 21 windows installed the first day. They came back the next morning, did the final caulking and trim where needed, cleaned up and were done and out by noon. I have decades of finish carpentry and cabinetmaking experience, and consequently view any job with an extremely critical eye. I was very pleased with an exceptional job and a very high-quality product. I would recommend Joe Navarra and Navco to anyone considering replacement windows..
Description of Work: We purchased 21 Pella fiberglass replacement windows. Joe Navarra, owner of Navco, measured for and ordered the new windows, requiring about 1/3 of the final cost as a deposit. He and his crew took out the old windows, installed the new ones, caulked and trimmed where necessary, and disposed of all waste.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,500
Ronald T.
11/2012
5.0
doors, replacement windows
 + 0 more
We were very pleased with Navco's work. This was not a standard install and requred several modifications to the window and door unit openings. Joe Navarro personally participated in the work and was great about explaining things when questions were asked. The crew was very professional and pleasant. Work was progressed smoothly and work areas were protected and cleaned up each day. We had one window that would not tip in properly when we tried to clean the exterior glass so we called Joe to come out to the house to take care of the problem. He was very responsive and took care the adjustment within a few days. When my wife had attempted to "reset" the window she damaged the screen. This was also taken care of promptly without any questions. Overall they did a very good job in a timely manner and we would use them again without hesitation.
Description of Work: Navco removed 9 (two were large double units) 40 year old aluminum windows and storms and two very old exterior wood doors and frames. They replaced them with new Pella Fiberglass windows and fiberglass door units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,379
Kathryn B.
07/2012
4.0
replacement windows
 + -1 more
They were punctual and neat. There were (and still are) some problems with the Pella window locks, so I can't recommend without hesitation the Pella product (they are supposed to be contacting me to fix them, but it's been a month and no word yet). Also, the windows do not offer as much sound insulation as other similar products, so I am disappointed in the overall quality. The owner, Joe, is very professional and doesn't try to "hard sell" as other companies do, so I would not hesitate to do business with him again. ***As an update, and an example of the owner's professionalism, he contacted me upon receipt of the prior review and is looking into why Pella has not been in contact reagarding the latches.
Description of Work: Navco replaced 16 windows in my home with Pella windows.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Kenneth R.
07/2012
5.0
doors, replacement windows
 + 0 more
I can't not say enough good about this group of men, Joe is the owner and was onsite the entire time working next to his crew every step of the way. So fast, and clean and neat. Great group of guys on his team. and the work is outstanding. If you need new doors or windows or roof or siding and you don't call Navco you are missing out. I never owned a house before and inherited this one and it needed updating and I had no idea how to do stuff like this. I saw his ad on tv and called and he came out and did a free estimate. I had 4 other estimates he was not the lowest but made us feel comfortable and it was worth every penny and we hired him and I am going to hire him again to replace the roof as well. Super great people and team and I can not tell you how clean and neat and professional they are. Thank you Joe, Dave, Mark and Ryan you made this old house look super again. Again don't miss out on the best bargain for your money, trustworthy, neat and super great results.
Description of Work: Replaced 26 windows and 2 doors. House was built in 1930 and windows too. They replaced all the windows and then had to custom fit 2 new doors. My house is beautiful now!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Janell M.
07/2012
5.0
replacement windows
 + -1 more
When we bought our home last year, one of the first things we did was replace a nasty old sliding glass door. Joe Navarra was our choice out of 3 quotes - we were very happy working with Joe and the results. When we decided to replace all our windows because our heating bill was high despite the fact that it was a mild winter, we did the quote thing (because it is the smart thing to do). We called Joe and he came out quickly, measured all the windows, showed us our options, and gave us a written quote on the spot as opposed to the "other guy" who wasted 3 hours of our time and wanted to give us discounts only if we ordered the same day and agreed to a list of terms and conditions. I was happy to have Joe and his crew come back and replace my windows - it was definately the best choice to make. He and his whole team worked hard and quickly. They got the whole house done in a little less than a day and a half. They are professional, trustworthy, and cordial. They cleaned up and put everything back in order. I recommend them without hesitation. In fact, I forgot about the 2 basement windows and Navco will be back to do those windows as well.
Description of Work: We had all the windows in our 21 year old home replaced for energy efficiency.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Lorraine H.
05/2012
5.0
replacement windows
 + -1 more
Made appt. for estimate to replace some windows, Joe from Navco was right on time, polite, professional and not pushy at all. We agreed and made a date to replace the windows. On specified date to replace windows, Joe and his team were right on time, they were all great! Polite and professional, did the job extremely well and cleaned up after themselves; couldn't ask for anything better. We have a1960's home with all original windows, 6 down, 14 more to go and we've already made another appt. with Joe from Navco to replace 6 more windows.
Description of Work: Removed six (6) old windows and installed six new vinyl replacement windows with grids and exterior capping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Donna J.
05/2012
5.0
doors, replacement windows
 + 0 more
Joe was so professional from start to finish. The job was done in a most timely fashion. They even made clean-up look like a breeze. I love the new door and the 5 windows we had replaced. If money comes in--will definitely have them replace a few more windows and install another door! GREAT COMPANY!! Go ahead give them a call--
Description of Work: I had 5 windows replaced and a new front door installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Leslie B.
05/2012
5.0
replacement windows
 + -1 more
NAVCO provided exceptional service from estimate to completion. I chose Pella fiberglass windows (7). Angie's List special came as I was getting estimates, so I saved $1500; but even without the special offer Joe's price was less than competing bids. Price and QUALiTY couldn't be beat. Joe Navarra returned calls immediately, came for an estimate w/in 48 hrs. He's down to earth, listens carefully, is straightforward, respectful, and was very responsive to my questions and concerns, coming up with sound solutions. He offered to contact Pella re special requests without hesitation. Crew arrived on time and they, too, were remarkably service-oriented and gracious. They cleaned constantly and even removed hardware from my 80-year-old windows, so I could save them for extra parts. The crew of 4, including Joe, worked together seamlessly in a jovial yet focused style. Joe checked everyone's work throughout the process, although it hardly seemed necessary as everyone knew their job. Job was completed ahead of estimated time and I think my house was cleaner after they finished than it was before they started. The work was outstanding - - friends with construction experience told me it was the best installation they've seen. I've never felt so enthusiastic about any contractor's work. I hit the jackpot with NAVCO.
Windows were delivered the day of installation and were of the quality I expected. The NAVCO team showed up on time and started work in my step daughters room as I requested. They had a five man crew who worked well together and coordinated the installation in one day. They were fast, efficient and cleanly in ther performance of their jobs. They went out of their way to get oak trim to put around the new bay window. This was a great improvement over the old white trim. They left my house clean and with new energy efficient windows.
Description of Work: Removal of one bow window and six double hung windows. Install new double hung and one bay window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Janell M.
09/2011
5.0
doors, replacement windows
 + 0 more
They came out to quote 2 days after I called. Very professionally done. Answered all my questions and left me with a written quote unlike others I had contacted. The warranty on the product was very good. I made the decision to contract with Navco on Fri 7/8, Joe came out to verify the measurements on Sat 7/9. I was quoted a 4 week lead time for the custom job. They called the day before coming to install and showed up as promised on 8/17. The installation was quick and professional. Unfortunately there was a manufacturer's defect on the slider and it had to be remade and re-installed. They stated since it was a build to order it would take at least 2 weeks. The new slider panel was installed on 9/8 (Irene's rains created a slight delay.) Once again they arrived as promised and quickly replaced the door panel. Very nice people to do business with. The crew cleaned up after each install. When I can afford to replace the rest of my windows they will definitely be the first, and perhaps, the only company I will call. Joe the owner comes out on the install and actually works with his crew. Very impressive.
Description of Work: We needed a sliding glass patio door replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
William C.
08/2011
5.0
replacement windows
 + -1 more
I had looked at a number of replacement windows before deciding on Pella Vinyl replacement windows. I received a number of estimates and made my decision based on price and the personal meeting with the company representative. Some of the other companies with who I met with were very pushy and some would bad mouth their compertision. Navco explained what the job would cost, how long it would take for the material to arrive and the length of time the job would take. They also explained how the Pella windows were made and about the guarantee on the windows. The job went just as they explained it would and on time. I am very pleased with the outcome.
Description of Work: They installed 2 single double hung vinyl replacement windows, 1 double (side by side) double hung vinyl replacement window and a picture window with side casement vinyl replacement windows. The company was very professional. They cleaned up after the work was done and I would not hesitate to use them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Alesse K.
07/2011
5.0
replacement windows
 + -1 more
Estimate was quick and easy. Reasonably priced. Excellent product and service. Would use again and highly recommend.
Description of Work: Install replacement windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Marshall M.
03/2011
5.0
replacement windows
 + -1 more
Their service was excellent. They were clean and neat, they did their work, and they cleaned up afterward. It was wonderful. Their price came in just about where we expected it to.
Description of Work: Navco put in five replacement windows.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Siding,
Gutters,
Roofing,
Exterior Painting,
Kitchen and Bath Remodeling
FAQ
Navco is currently rated 4.8 overall out of 5.
Navco accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Navco offers free project estimates.
Yes, Navco offers eco-friendly accreditations.
No, Navco does not offer a senior discount.
Yes, Navco offers emergency services.
Yes, Navco offers warranties.
Navco offers the following services: Windows, Siding, Decks, & Doors.