Casual Water

Causal water built a swimming pool for me two and a half years ago. Their final task was to install an automatic pool cover. The cover did not work. They claimed it was an electrical issue, thus my fault. A qualified electrician checked and there was no problem. Casual Water promised to repair the cover. They sent someone and it worked for a day. I called them again, they sent someone again. Still the cover never worked for more than a few hours after a number of vague efforts by their ever changing workmen. They acknowledged that it needed repair but since they never repaired it, two summers have passed without a cover. Finally I asked that they replace it. I still owed them approximately $4,700 out of approximately $90,000. I explained that I wouldn't pay until I had a working pool cover. They sent an invoice several times and then said they would take some action if the bill wasn't paid. Under contract, I would be in default if the entire sum weren't paid and they owned the pool equipment and could repossess it. In point of fact "default" can be adjudicated only in court. No one can simply declare a contract to be in default. Nevertheless, when I was gone for several days, with no warning, they entered my property and took the pool heater. They knew I had little recourse but to replace the pool cover and pool heater because attorneys fees would be so high I wouldn't take them to court. And they were right. However, when removing the pool heater, instead of unscrewing it they cut the pipes. Thus as of now the pump cannot operate and the water is not clean. This was such a CHILLING ACT OF GRATUITOUS VENGEANCE I feel that it is necessary to admonish everyone to stay away from this unsavory company. As we all know there are three sides to every story: my side, their side and the true side. In this case, the exception proves the rule. Mine is the entirely true side because there is no subtext and no backstory. I had nothing to gain by simply wanting a working pool cover. I had acted in good faith from the moment I met these people. Many friends and family came and went from my house during two summers and all know that the pool cover never worked. I have emails from Casual Water saying that they always keep their word and live up to their contractual obligations.The reality is that they are inept, untruthful and menacing. Since we live in an area where there are so very many choices of companies to build and maintain swimming pools, surely hiring Casual Water would be a serious mistake. Finally, I have also contacted the Better Business Bureau and their report will be made public shortly. I suggest you look at it. Apparently there is only one other review of Casual Water on Angie's List. Also an F.

I signed the contract to have to pool installed. I paid the down payment and the company started to give me the run around. I asked for my money back and they continue to not respond. I would not recommend this company.