Our 7 and a half year old LG Washer stopped draining and wouldn't spin. We called a couple of appliance people on Angie's list first but were told they didn't work on LG's. (LG recommended a repair company that only fixed high-end units.) We actually found Bill's number on an old refrigerator magnet! He responded to our call quickly and came to the house the next day within the time window he gave us, diagnosed the problem and had it fixed in a little more than an hour. Bill was friendly, courteous and professional. Would definitely use him again.
Description of Work: Changed the Drain Pump on an LG Frontload Washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Edwin W.
11/2014
1.0
appliance repair
+ -1 more
unknown
Description of Work: Very poor customer service. I called on two different days trying to get our dishwasher repaired. Each time I was told that Bill checks in frequently throughout the day and that he would call me back shortly. Unfortunately, no one ever called back and it added two days and a weekend to the time that we were without a dishwasher.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Domenic M.
03/2014
1.0
appliance repair
+ -1 more
I called twice. Once in the morning. Next late afternoon. Both times I was told Bill would get back to me. Never received a call back After writing this review, Bill did call me back. It took almost 36 hours. He apologized for not getting back to me sooner. By this point I had already contacted another service.
Description of Work: Repair dishwasher
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Mary Ellen S.
12/2013
5.0
appliance repair
+ -1 more
Bill called me within an hour of my leaving a message. We scheduled a visit for the next day. He showed up on time, was very polite, and quickly made the repair to the stove. I will definitely call him again should any other appliances need fixing.
Description of Work: Replaced the igniter in the stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Charles S.
12/2012
5.0
appliance repair
+ -1 more
Found Bill of Home Care Appliance through Angie's List. He responded quickly to the problem and worked with the tenant to schedule the service call to meet their schedule. Bill also kept me in the loop regarding the timing of the appointment and then called during the visit to update the status. Everything was taken care of right away and the tenant's comment to me was and quot;this guy is a KEEPER!and quot; Bill worked with me on the billing since I wasn't able to be at the property when he made the call. Through the entire transaction, Bill was professional, responsive, cooperative and a pleasure to work with. I would not hesitate to call on him again or to recommend him to friends and family alike!
Description of Work: Had a non-working in-wall oven in a rental property. Found Bill of Home Care Appliance through Angie's List. He examined the oven and found that the breaker servicing the oven had tripped and that there was no problem with the oven itself. (Tenant claimed they looked at the breaker but did not see that it had tripped.) Charged for the service call at a reasonable rate. He was in and out in 15 minutes after setting the breaker and testing out the oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
EILEEN B.
01/2012
5.0
appliance repair, small appliance repair
+ 0 more
I was very pleased with Bill's work. He returned my call promptly and made an appointment for early the next day. I give him only high marks, he was prompt, friendly, respectful and kept the area clean. I highly recommend him for repairs on your appliances.
Description of Work: Bill Hughes fixed our washer which was leaking. He replaced the hose and clutch and tested the washer. He also cleaned up the oil that was on the floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$222.68
EILEEN B.
08/2008
5.0
appliance repair
+ -1 more
They called me back promptly he didn't make us wait and came right out. He was clean and neat and explained everything he was doing. He kept me appraised along the way about what the price would be and explained it.
Description of Work: They fixed my washing machine and they have fixed my dryer previously.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NANETTE H.
09/2007
5.0
appliance repair
+ -1 more
Most reasonable company I've ever used. Very nice and professional. They only do the work that needs to be done.
Description of Work: They fixed my washing machine.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
HOME CARE APPLIANCE is currently rated 4.8 overall out of 5.
No, HOME CARE APPLIANCE does not offer free project estimates.
No, HOME CARE APPLIANCE does not offer eco-friendly accreditations.
No, HOME CARE APPLIANCE does not offer a senior discount.
No, HOME CARE APPLIANCE does not offer emergency services.
No, HOME CARE APPLIANCE does not offer warranties.