SERVPRO of Ozone Park/Jamaica Bay

Fantastic! I would definitely hire them again.

Ray Wardell's team of experts are hands down the best in the industry. There was so much water damage to our home I did not know what to do.We reached out to Servpro and they came to our home within two hours of my phone call. I had no idea of what to expect because I we never had this type of problem before. They came in and walked me through exactly what they were going to do. Servpro packed up all of our water logged items. Then they removed all the carpeting, tiles and water logged walls.They set up drying equipment and began drying out our home. It was fast and effective.My experience with them was excellent. They were also very patient and helpful helping us fill out the needed paper work for our insurance claim. I would highly recommend Servpro of Ozone Park. They are the best when it comes to this type of damage.

They were prompt and thorough and the price was very fair and reasonable. They showed up on time and completed the job in a timely fashion. Project Manager Dan was very knowledgeable and the quality of their work was evident, particularly in stressful situationI would definitely recommend Servpro to others.

The estimate was only given verbally. A written estimate was refused. The reason that I rated this company as I did is because all communication was verbal and in the end the bill was much hire than what was quoted. Secondly, the supervisor did not remain on site and did not return to check on the work. He told us that the job was finished 2 times and we had to call him to come and fix what was not done and then not done again. He pulled his men away from the job to work on other jobs and he said that he "got busy". The job took weeks to complete. We do not know if the job was done correctly. We do not know if the mold treatment was applied correctly. The supervisor did not come to the house to walk through for a finished inspection. AND lastly, the manager of the office told me that I was not telling him the truth when I sent him my complaint in writing after the insurance company told me to contact him directly. After I complained the manger did tell us to make an appointment for him to come to the house and see what had been done, but by that time, so much of our time had been taken off from work and trust was lost. We do not want to work with this company again so it was not worth the time. I paid Servpro in full in "Protest." I'd like to add that the lady in the office was extremely pleasant and professional.

They did a good clean up, and they showed up when they had too.