Finer Fire Restoration

In June, I hired Finer Fire Restoration to clean up some water damage that resulted from a burst pipe next door. It was an awful experience: - I paid in two installments. Both times, they paid the money out to the wrong business, resulting in them having to come back and recharge my card. Very unprofessional. - I was vastly overcharged. I was in a rush to fix the floor the first time, so just paid the amount that I was quoted. A separate flooding event unfortunately happened to me just three months later, resulting in similar damage. I decided to get quotes from two other vendors the second time and all quotes, without knowing what Finer Fire had given me, came in many thousands of dollars cheaper. - They left an absolute mess. I understand that the sanding aspect leaves some debris, but every surface - the floors, the counters, the shelves, and the walls - were covered with multiple millimeters of sawdust. There were large piles of it sitting everywhere. Not even a cursory effort to clean up was made. They also left all of the old floorboards and rusted nails on the roof and refused to come back and clean up their mess. - It has now been over six months since the initial work has been done, and they still have not returned my keys to me, despite my calling almost weekly. Absolutely outrageous. Do not do business with these people.

The estimated time was way off. It was supposed to be 5 days, but it ended up being 18 days. The soap and toothbrush holder is unusable because it's too high and too close to the mirror. Some of the work was sloppy such as the window frame, there are visible imperfections. Overall the work was good, but I had to be on top of them pointing things out that I wanted fixed. There were noticeable things that I don't think they would have fixed unless I addressed it.

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They were very professional. They didn’t even allow us to go down and get contaminated. My 4-year-old has asthma and they didn’t want her to have any contact down. They were great in packing things, cleaning things and telling us to get out of their way. The insurance company dealt with the price. When it comes to their responsiveness, it wasn’t their fault since there were some issues with the insurance company because approvals and other stuff had to be met. I would definitely use their services in the future too.

They came in and gave us and estimate and insurance agreed. The problem was that we think they were doing things that didn't need to be done with the lights, as they could have worked around them. Because insurance was paying they may have tried to pad the bill.