Healthy Basement Systems

very well staff were very helpful

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I would use them again in future.

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As per our agreement, all work was completed within 3 days. staff was friendly, helpful and polite. Work was done professionally and the staff cleaned up after the work was completed.

I bought an old house in July 2012 in Bay Shore which was built in 1918. The house had wonderful character and charm, and a water problem in the basement. After getting several estimates, I chose Bill Simone's Healthy Basement Systems. The salesman,Ian Silvers, went above and beyond with high professionalism and courtesy and was excellent to work with. The installation of the system in the basement went really well, and the pumps work perfectly. The problem happened with the outside removal of the water generated by the pumps. The water table is very high, and it is important to keep the pumps running. I was told that the entire job, including installing the drywell, would be done on the same day. The date of the installation, the guys to install the drywell ( a subcontractor of healthy basement ) did not show up. Bill Simone, the owner, tried to say that they were not scheduled to come until the following Tuesday (it was a Friday). I said that was unacceptable, since I had the work order stating it would be done that day and given the high water table, it was not wise to leave the pumps off for several days. Rain was forecast. He was very dismissive and actually hung up on me when I started yelling and insisting that it be taken care of. Finally someone came and installed a drywell on Saturday, but it was very aggravating and disappointing to be treated like that by the owner, especially for a job that cost over $15,000.00. It was terrible and I have never been treated by anyone else working on my house as I was by Bill. After installation, there were several small fixes required with the outside pipes, which were not properly glued on. These had been installed by the same shoddy subcontractor. It became immediately clear that the drywell installed was way too small and had been placed too close to the house. Bill sent another contractor to replace that drywell, Building Structures Unlimited, and the second drywell was also way too small and kept overflowing and creating a sink hole in the yard (see photos). I got an estimate from Dave Mullen of Building Structures Unlimited, who installed the second drywell, a 260 gallon dry well, to put in a larger drywell. He admitted that he had not put gravel around the drywell, which is not the correct way to install a drywell, saying "it would have cost more." He then gave an estimate for put in another 4x4 foor drywell for $3,000.00. I asked him what we should do if this still was not enough capacity, and he said we could just keep adding more small drywells. This did not sound like a good plan. I got more estimates and I finally hired another contractor on my own, through Angie's List, Evergreen Cesspools, who installed two 4x8 foot drywells that finally solved the problem. I think Ian Silver is fantastic and went above and beyond the call of duty to make the job right. The equipment from Healthy Basement Systems is excellent. The crew who installed the basement work was also very professional and did a great job. I have had no problems with water inside the basement since installation. The pumps are a bit noisy and I plan to build a small soundproofed room around them in the future, but given the alternative of water in the basement, it is worth it! The problems were with the owner Bill, who was very difficult and rude to me, and the shoddy work by their sub contractors on the outside pipes and drywell. I was disappointed that they did not accurately estimate the size of the drywell required, not once but twice, given their long experience in working on basements in Long Island and the fact that they could see how much water the pumps were sending out. Do yourself a favor and if you need drywells, do not leave this part of the job to this company-they use expensive and poor subcontractors for the outside work. Go to Evergreen Cesspools directly for this part of the job. I was charged $2,000.00 for the drywell by Healthy Basement Systems that was too small and I had to throw away. I am a first time home owner and I learned a hard lesson and more than I ever wanted to know about drywells. The actual pumps and the installation was great- just avoid using them for drywells- they don't handle that part well and rely on low quality and expensive subcontractors.

I found them on Angie's List. The guy who came out was named Joseph Brunetto and he was honest. He could have sold me a million different things but instead told me I did not have a problem; so I was very impressed. He did not charge me anything or cheat me. They came right away after I called.

Healthy Basements promised to install a system that would be effective in keeping out rodents/spiders, protect crawl space if a pipe burst by draining into smart drain, inside the crawl space effectively.

These people took advantage of an older woman. The french drain was not necessary. The one year service man said there was never any water in drain or pump. The dampers came from a leaking wall.

Aside from me being a lot poorer, it went well. The lead worker gave some great advice on what I can do next on my own for the basement.