Earl B Feiden Appliance

I needed to repair my Bosch dishwasher, so I called Bosch and was told that Earl Feiden's was the only authorized service place in my area. I had to wait 3 weeks for an appointment. They finally came to my house and allegedly fixed the dishwasher but about 1 month later I notice it was still leaking. By this time, the wood flooring under the machine had started to rot. I now had to wait another 3 weeks for an appointment. They came back and told me I needed a part from Bosch and they would let me know how much it would cost. I didn't hear from them so I called once a week for the next 3 weeks and they still had no answer for me. Ultimately, I bought a new dishwasher. They were unqualified, uncooperative, incompetent and didn't seem to care. This was the worst appliance repair experience I ever had.

It was a standard price for a 6000 BTU. The pricing is average.

The appliances were delivered and installed when they said they would be. After having them for 4 months I noticed that there were chips in the enamel in the oven. Since I had barely used the oven and certainly didn't have anything in it that would chip the enamel, I called GE and was told by my "Consumer Advocate" that it was a cosmetic issue and wasn't covered under the warranty. However for an additional $1,062 they would send me a new one. After telling my "Consumer Advocate" that GE should be ashamed of itself, I called Feiden's and spoke to Bradley Feiden. After a few days my "Consumer Advocate" called me and informed me that GE would replace the range at no charge to us. To make a long story short, the new range was delivered today. Dave and John (the installers) were awesome. I would hightly recommend Feiden's and will use them again. Dave, John, Erik (our sales person), and Bradley rock!!

Two repairman, Rocky and Dan, came to my house on 3/7/16 - they were sent by Maytag to confirm the refrigerator was not fixable. The lead technician, Rocky, looked at the repair history (10 repairs in under 3 years) and went to look at the refrigerator. He took out all the shelves, the crisper drawers and unit, he removed the top part of the refrigerator, and the back wall Rocky saud the fan is broke. My husband told me the fan was replaced (or attempted to be replaced) but the wires were corroded. Rocky said he had to order the part and would put the refrigerator pieces on our back deck until he came back. My husband said no, please put it back together, if any of the pieces get damaged I will be responsible. Rocky then became angry, and said we would not get a new refrigerator, he would fix it if it took him months! My husband came and told me what happened. I asked Rocky if he was saying the refrigerator was now fixable because he was angry about putting the parts back together he said It?s a challenge. I said it?s a challenge living with a refrigerator that breaks every couple of months and throwing food away and he just repeated it?s a challenge. At that point, I walked away to call Earl B Feiden Appliance repair to complain. I was put through to a manager and told him what happened and he stated Rocky is the best, he is a savant with cooling, he was the best in the area. I replied that his customer service was bad and he was basically taking his anger out on us because he was asked to put the refrigerator back together and the manager repeated what a good tech he was and that was why they also sent Dan ? to smooth things over. He also said sometimes parts were damaged when they are taken apart and put back together multiple times and that may be why Rocky wanted to leave the refrigerator disassembled. I replied they were more apt to be damaged if left outside on a deck. After we hung up, I called back and asked if they could send a different person for the repair as I was not comfortable with Rocky?s anger. He said no, he had to send Rocky, he was the best technician in the area.

I had purchased the ignitors from my propane company but the installer did not know how to install them. I called Feiden to install the ignitors. Mike came and showed me that the oven burners had holes in them and that I should not use the stove until both the ignitors and the burners were replaced. He came back a few days later and changed everything including the oven metal bottom which had warped over time and was not distributing the flame correctly. For $650 I have a brand new Viking stove. Mike came on his scheduled time, called me before his arrival, was very clean and polite and very knowledgeable about Viking stoves. Feiden is great!

Unable to repair after three $125 service calls. Service person on first tow calls had atrocious body odor. It was so bad that we had to open doors and windows and turn on exhaust fans. He showed up at 7pm for a scheduled 3pm call. We spoke with Feiden's service manager before the third call, and were told repeatedly that he would "work something out" so we wouldn't be charged another $125 service call. When service guy showed up, he could only tell us he had no such instructions, and the call would be another $125. After he spoke with the boss, we told him to turn around and leave. We used to buy our appliances at Feiden's so that we could use their service. No longer. We replaced our refrigerator and washer dryer in the last two years at Lowes, and the service on these has been remarkably better.

I'd used Feiden's for years for appliances for my home and a rental apartment and recommended them to family and friends. I believe the business was bought out a few years ago. When I was in to buy the above mentioned appliances in 2010, I found the staff to be disinterested and unprofessional. There was none of the thoughtful attention from past years. And my super Bosch washer now only functions on 2 cycles. I love my Bosch dishwasher but will never risk buying a Bosch appliance again. Also, my daughter bought a similar Bosch washer and drier at the same time I did. Both have broken several times.

The repairman (Shawn) was very punctual, informative, and helpful. What I did not like about Feiden's was that when you called their service department, you had to describe the problems you were having, and their technicians would blindly order parts based on your description of the issues. Two months later when the parts finally arrived (part of this being an issue on the manufacturer of the appliances), Shawn shows up to complete the service, and not all the parts that were ordered were correct for the issue. Which required another visit, and more money. For a $95 service charge, they would have been better coming to the house, diagnosing the problems, and then ordering the correct parts. All in all, the problems took a few months to fix. Once again, the time span was not all due to Feiden's, but I believe had they come to order the parts first then much of this wouldn't happen. Also, on top of their $95 service fee, their labor rates were quite high.

Everyone at this establishment was helpful, courteous, and knowledgeable. I was amazed at the fair price that was charged!

Called Earl Feiden this morning and the problem was fixed this afternoon. Plus helpful advice on future problems (NOT including "don't take it apart if you can't put it back together," I figure I will get that advice separately when my wife gets home.) I will definitely call Earl Feiden again.