AID AUDIO

My son noticed a full screen vertical line starting to form. They repaired the picture on the TV.  They did a beautiful job on the image. It took them two months to repair the TV and did not schedule delivery of finished product until I contacted them. This is extremely too long.

They knew exactly what they were looking for and they fixed the problems. I will use them again in the future.

I contacted Aid believing I had motor damage to a brand new combo washer/dryer from LG. Working with their scheduling team was a nightmare. I called them before Thanksgiving 2007 and believed that I had an appointment for November 28, 2007. I stayed home from work on the morning of the 28th to wait for them - I was told that that morning I would receive a call confirming the time window. There was no call. Only when I called Aid was I told that a serviceman couldn't come because I hadn't called back with the machine's model number (this was not told to me). A second appointment was then set. Aid was given the number of my super to call when they arrived. I was told they'd be here by 12 pm. At 3 pm, I called their office as the serviceman hadn't showed. I was told a serviceman would be here by 5 pm. Again no one. When I complained to the office I was told Aid was "very focused on customer service". Finally on December 28th a live serviceman came - over a month after it broke.