TACONIC HEATING & COOLING CORP

"When writing a review [Member Name Removed] from 150 Underhill Lane, Peekskill should have all the facts on the review. They have a 23 year old furnace which has never had a tune up by Taconic in the 4 years we have serviced them. We found the system overheating causing the limits to trip the furnace. After multiple trips its recommended to replace the limits so they don't fail which is the only charge that they paid for. When we returned 2 times after the initial call they weren't charged and we would have worked with them to find a solution but they called another company and said it was fixed. But never responded to an email asking to give more detail on what was found. Yes we recommended a new unit but we never insisted that we could not return to try to find the cause of the overheating. This unit has never had a tune up in the 4 years we have serviced them and the only calls are for 6 no heat calls over the 4 years. A system with this many issues I believe should have a recommendation for replacement. But in no way did we insist their was no solution to their problem. If any customers have any questions I would be happy to show them the extent of our combustion testing and notes we have on this system. Scamming would be not trying to help a customer which in no way did we do here!"

"[member name removed], Thank you for the great review! We are so happy to hear that you have been satisfied with our services. We appreciate your business and we hope you will recommend us to family and friends. Regards Frank D Wengen Jr."

"The only information that we have to work with is an installation date of 7/27/2007 and a warranty call on 7/18/2008. We had not heard from him for five (5) years. We offered to help by setting up service technician but were denied. He stated that he had a manual and had been servicing his system on his own and goes on to say that he spoke to another HVAC company and the manufacturer who sent him another manual. He also states that he has called us in the middle of a heat wave and this is probably the reason we did not spend a lot of phone time with him. At the end, he states that we had installed a furnace that never worked properly. We had installed a boiler not a furnace in 2008 and never had a complaint or heard from him. We are confused by his complaint."

"I received call on Monday, returned call and set appointment for 7:30am Tuesday sent estimate a 9:25am Customer went away without awarding the job and his sister was negotiating the price while he was away. Once we agreed and had a signed contract the installation was scheduled for the first day convenient for the homeowner. The equipment installed is Amana Distinctions, the parent company is Goodman manufacturing and and appears on all of the equipment."

"RESPONSE We do understand the frustrations of some customers not being able to get service in less then a week during a heat wave. We do the best we can with the tremendous work load that comes in very unexpectedly. A couple of ways to avoid this situation is to have your ac system tune-up in the pre-season. This does many things for you the homeowner. It saves you money on you electric bill. If the system is not running correctly, it cost more to run. If the refrigerant charge isn’t correct, it may take longer to cool your home, increasing the time it takes to cool increases how much electric you use. At the time of the tune-up a technician inspects all the parts in the system for unusual wear and tear. By doing this he may offer recommendations, which will eliminate the need for you to have a service call over the summer. This will save you money on a unexpected breakdown. By having your system tune-up every year, whether by us or another company, most reputable companies keep a work history. Unfortunately the customer above was a random caller whom never used our company before, so we have no way of telling if the leak was new or has been on going over the years. He was offered a leak search at the time of service. I have a service invoice that he signed that recommended a leak search. Unfortunately, he chose not to have that done, and now instead of taking responsibility for his own home, and choices, this is his post. The above aggravation of this customer could have been avoided if he had purchased a maintenance agreement with us or another company. With our company, having a maintenance agreement gets your system tuned-up in the preseason, so when that first extreme weather comes upon us you and your system are ready for it. Another benefit with our maintenance agreement is priority service. What this means to you the customer, is that when you need us we usually come the same day. By holding a maintenance agreement with us you also get our best pricing on repairs. You also will never pay overtime rates, so we are there for you 24/7 365 days a year for you."