TACONIC HEATING & COOLING CORP

I do not recommend them; they scammed me out of $444.34 in repairs that my furnace didn't need or work. They didn't fix anything, and when I brought this to their attention, they said I needed a new furnace after they scammed me. I got a second opinion, and the issue was fixed, and I didn't need a new furnace. I explained this experience in a detailed review on their Facebook page and Google. It's under Victor Wilson. Instead of calling me to address this situation professionally, they blocked me on their Facebook page and avoided my calls. Please don't use them. They are scam artist.

I grade everything they do as excellent.

I had this unit installed by these people maybe ten, fifteen years ago, it's still working. They're terrific.

Taconic Heating & Cooling was one of 3 companies I had requested quotes from for the replacement of my A/C and heating system in 2013. They were very professional and were always on time with their appointments. The primary reason for choosing this company was their detailed knowledge of the 'unique" zoning system which had been installed in my house in 1971, at the time it was built. No other contractor understood this system, and the folks at Taconic were able to advise me on how the new system zoning would compare. They also resolved some issues with insufficient airflow, and installed a direct-vent (two-pipe) exhaust system for the condensing furnace. Their price was competitive, and the quality of work was excellent. I've had no troubles at all with this system since its installation 2 years ago. The new unit makes the house quite comfortable, and the savings I experience with the new 16 SEER air conditioning is nothing short of remarkable. My electric bills for cooling have dropped more than 50%. I would definitely recommend Taconic Heating & Cooling to my neighbors and friends.

Taconic did a great job coming in and installing this system in just 2 days time. Team showed up early around 7:30am and got right to work. Each member of the team was very polite, listened to my questions and concerns and worked well together throughout the project. Todd was the project supervisor/coordinator who did a nice job doing the pre-work with me and also took point in getting the permits squared away. He also did a nice job following up each day to make sure everything was going according to plan and confirming that the permits were approved when done. A very turnkey operation! I also have to give kudo's to the electrician they use, Andy (from ACE Electric). He was great to work with and the electrical inspector spoke highly of his work when he came for final inspection. Price was competitive with the 2 other bids I got from other Angies List "A" rated contractors. I also have to give an "A" for their responsiveness to any email I sent or coming over the following day for a meeting or followup on any open items I had.

Great. Very professional on time installation with minimal damage to structure.

Having a prepaid service plan proved to be an expensive proposition with discounted prices for extras (discounted from madly expensive down to slightly/reasonably expensive). The emergency service was great (used them a couple of times), they always came prepared, with parts in the van and acted in a very professional and down to business type of manner. The service part, however, was expensive and saved nothing (motor failed 3 weeks after seasonal inspection and what could have been a planned replacement, became emergency repair with twice the price). When the time came to projects and improvements, prices were crazy and response time terrible to none. I would use them for emergency coverage, if they had such option, but not for preventive maintenance progra as I think they did not do a superb job at it.

After 1 email and 2 unreturned calls I just left the following message to Peter Kelly of Taconic: and quot;I'm losing faith in Taconic - 90 minutes work, no parts, $800 bill. Not acceptableand quot;. Looking for a bill adjustment.

The technician was GREAT!!!!!! Very pleasant and knowlegeable. He explained what needed to be done and took the time to answer questions my husband had about the unit. He replaced the damaged part and made sure the air temp was correct. SIMPLY THE BEST!!!!

All installation and service people were timely and very careful and efficient as they replaced a twenty plus year old system with a new up to date air conditioner, air exchanger and control unit, as well as the cleaning of all ducts. As well as installing new disconnect switching service. Once work was completed, technicians cleaned up very well and carefully explained the use and care of the new system. During the initial visit for an estimate Frank went over in detail about what I had and what they proposed to replace it with and the improvement of the newer unit's energy efficiency. The proposed estimate was complete and was the exact amount at the completion of installation - No Surprises - Thank you Taconic for a very confortable summer.

The cause of the problem was burned out capacitor. The technician replaces the part, defrosted the evaporator coil a d recharges the coolant levels for the unit, all on the weekend day that they were called.

Everything went smoothly. Great services and quality product.

The tech rep did not have answers for me and said he would contact his Fujitsu distributor for information. He only told me that there had been no service on the unit in 6 years. I have been cleaning the units as per the manuals for the past 6 years, but it appears the units I have need to be completely disassembled every year or two, I only found this out by contacting another HVAC company in the area and the manufacturer who immediately sent me the manual for disassembly via email. A job that requires a trained service tech by the way. I am still waiting to hear back from Taconic. Calls during the day yesterday and emails went un-returned and all I was simply looking for was information. I realize that in the middle of a heat wave actually getting a service call would be tough. I simply wanted to know if these units could be repaired/cleaned completely or would they have to be replaced. As it turns out via calls to other service providers, and the manufacturer the product I have is no longer available and I am going to either have to find a way to clean these units or put in a new system. I was hoping to hear from Taconic Heating and Cooling to help me make my decision, but they don't appear to be responsive to my requests for assistance. As such I have spent hours doing my own research and will find another provider going forward for my HVAC needs. One last thing, Taconic installed a new furnace in my house and it never really worked the way it should, still does not. My oil company, BURKE has been out to look at the furnace a few times and a number of their technicians have mentioned that the furnace is the wrong size for the home and that my issues with hot water supply are directly related. Strike two.

Showed up when they said they would, charged a fair price, and my a/c is working again.

After reading the reviews on here at Angies list , I called Taconic Heat and A/C then Bell heat and A/C. Taconic cam out the same day. Bell the next day. Yes it was the regular guys that you read on here ,Frank Jr. and Leon . Both where Professional with Leon being a bit more friendly and at the time seemed a bit more knowledgeable .. When the proposals came they were both close but Taconic was about $300 cheaper .. There was talk back and forth as to what service they would each provide . A fellow by the name of Todd from Taconic came over to do some final measuring and assured the job would go smooth. With that when went with Taconic. The date was set for the install , and it all went as planned , the first set of guys showed up on time 8:00 am , and work their a**** off without stopping for lunch.... They finished their part of the job about 3:30 . A second guys came over about 4:15 to flush the lines and make sure there is no leak in the lines and connect the power. He was done about 6:00 P.M . A/C has been on and no problems.. One thought was no one from the company called after or as of yet to make sure everything went well and as promised .

At the beginning of the process, while we were trying to get several estimates, Taconic got back to us quickly and set up an appointment to visit our home. The person who came to estimate was polite and efficient. He took the time to sit down with my husband and explain how the system worked. On a second visit from Taconic, Todd came to measure everything and explained where each vent would go, both upstairs and downstairs. He also drew out a detailed diagram for the installers to follow. On May 7, the installers (Mike and Barry) came. They too were polite, hard working and efficient. After each day's work, they thoroughly cleaned up after themselves so well, that you would not have known that there were workmen in the house. After they completed their installation, the electricians came to do the wiring. They too were polite and worked without disrupting us our household. The only thing left is the actual hook up, and we expect that to be done shortly. All in all, we have had a very positive experience with Taconic.

Taconic heating folks were very professional and did a great job. They also gave us a fair price, and treated us well. I have also used them before for replacing our heating system, and we had a very good experience with them. They are knowledgeable, helpful and courteous, and don't try to rip you off as many other contractors in this business seem to do.

Had another company come in to do a tune up on my furnace.Furnace was condemned.We were leaving for a cruise that friday after Thanksgiving..I received an immediate estimate from the other company.My sister which lives near me had just replaced her HVAC system and actually referred Taconic.So I called them Sunday and they got back to me the following day.Time was limited due to the Holiday on thursday and the vacation starting friday.Gentleman from Taconic came on Tuesday . Due to Holiday could not get the estimate to me before we left so I had my sister handle it being she had a relationship .I was quoted Amana equipment and accepted.They worked with me on the payments and the installation was prompt and clean.They installed Goodman equipment..

The estimate was a fair number.The layout off the units were done professionally. The installation was done by pros. The start up of the system went,well until a manufactured part was defective I watched and listened as the techs got the needed support from the manufacturer. The parts replacements went well,and the knowledge of the technician,was top notch. I have been enjoying the system all summer long,and wish i would have done it 5 years ago when I first looked into it.

My central A/C system shut down on the hottest day of the summer and I was concerned that I would require a new compressor. I needed someone to come in the early evening after I returned home from work. After calls to several other companies, Taconic was the only company that could send someone out that same evening. Dave was fantastic - he explained everything he did and he managed to fix the problem that was created by another HVAC company that had done my annual service earlier in the summer. The house cooled down quickly and what could have been a huge problem became something that was relatively inexpensive to repair. Thanks, Taconic HVAC!

Firstly: called on Friday and they couldn't come out until the following Thursday - horrible lead time for simple service calls. Then Thursday rolls around, for which I was booked for sometime between 1 and 4PM .. and I hear nothing. Finally, around 4PM, their office calls me with some story that one of their trucks broke down and I would have to move my appointment to the next day. This was unacceptable as many obligations were canceled for the Thursday appointment. They agreed to come, but warned it would be late. I should have said no as when the technician arrived all he did was complain how many hours he works - leading, in my opinion, to a shoddy job. He then proceeded to test all units (~$120 and quot;service feeand quot;)and found low freon on one. Instead of testing for leaks, he simply filled the system with ~$140 worth of freon. This freon proceeded to completely leak out of the system within 8 hours - meaning that there is a significant leak in the system. So we paid ~$260 for absolutely nothing. When I called their office the following Monday to complain they alternated between accusing me of lying, saying that I and quot;toldand quot; the man to only add freon, to some ridiculous excuse that the temperature outside could have caused the leak AFTER his man filled the system. Finally, he said I would need to pay them an additional $300, plus the cost of freon (~$120) for them to come and do what they should have done the first time - check for leaks and fix them before charging the system. The bottom line is that this company sent an exhausted worker to my home several hours late, who then performed a half-asked job, and charged me well over the going rate for even that job. Their office staff are confrontational, rude, and seemingly think no one but them knows how HVAC systems work. In my mind, this company is the kind that makes all companies look bad and is a great example of why Angie's list exists - so I can warn everyone else to STAY AWAY!

They are punctual and I like that. They said they are going to be here at 10 and they are there at 10. They usually call when they are 5 minutes away to give a heads-up. I like their punctuality, they are friendly, they are fair and they are honest. I had another company come over, going back four or five years. I don't even remember the name, for the same $99. They ringed it out in five minutes. For some strange reason I just couldn't reach them in the following year. Therefore, I contacted Taconic as I had to get it done, I wanted my system checked and the guy was here in 45 minutes. I asked him why he took so long. He said he wanted to test to do this right. I said I appreciate that, the gutter company I had, the name I can't remember, that saved my life were in and out in five minutes. He said no way they could have done proper check in five minutes. Taconic is good, because the guy was here every bit of 45 minutes. One thing I admire the best about them, other then the fact that they are honest and fair with their pricing, when they did the work they were suppose to do, their punctuality is very important to me because I'm busy. They said they would be here at 10 and they were here at 10 every time for the last three or four years. Whenever I make the appointment, they are there. I would absolutely use their services again in the future.

Furnace stopped heating. Called a few HVAC companies. Taconic were the most responsive and took care of the problem the next day. Technician was competent and professional. They charge "by the book" after an initial diagnostic charge. It was not cheap but it was my best overall experience with an HVAC company so far.

Since this was a big expense, we wanted to research our options quite thoroughly. We called three companies for estimates. We asked alot of questions, almost to the point of annoyance, but we wanted to be quite sure of our decision. The presentation from Taconic was the most professional and thorough. We did not feel pressured. Our questions were answered completely. Frank was extremely patient and courteous and demonstrated much knowledge in his field. We were given options based on our needs. Even after the initial consult, we were in contact for quite some time with additional concerns. We finally felt comfortable with our choice. The installation team was professional, courteous and informative. They came as scheduled, worked together well, and were tidy. The cost of the job was a bit higher ( several hundred ) than the other quotes we received, but we felt it was worth it. Taconic was recommended to us from someone who has used them in the past and had good service through them. We are looking forward to dealing with them in the future.

They also service our heating and air conditioning. I like them very much. The first time we needed a heating and cooling job done, my husband called several companies, and they gave us the best estimate.