The technician was supposed to arrive between 8-12. I received an automated call at 11:30 saying that he would arrive in 1.5 hours. He showed up at 2. He was here for 45 minutes. I sent an email to GE asking if they thought the price was appropriate. It may turn out to be appropriate and standard for the industry but it just didn't seem right. I figured they'd automatically recoup the $89 service call fee regardless of the work done but thought that the final cost would be closer to $100. When I asked him if they charge by the hour, he said that most jobs are charged by job rather than by time.
Description of Work: I called as I had a leaking water line inside the freezer (side-by-side frig). Upon examining the freezer (which had been defrosted and cleaned), he discovered that a hard plastic tube had popped off the icemaker. After snapping it back on and securing the icemaker, we pulled out the refrigerator and he removed the water line from the back of the frig to flush it until clear. He then checked the drain hole at the back of the freezer for any blockage (at my request). The receipt says "adjust fill cup/fill tube".
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$175
03/2006
5.0
appliance repair
+ -1 more
THEY ARE A GOOD COMPANY. THEY ARE RELIABLE AND DO GOOD WORK. I WAS SATISFIED WITH WHAT THEY DID. THEY WERE QUICK WHEN THEY CAME. IT ONLY TOOK A FEW MINUTES.
Description of Work: THE DISHWASHER DOOR WOULD NOT OPEN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
02/2006
5.0
appliance repair
+ -1 more
THEY CAME WHEN THEY SAID THEY WERE GOING TO BE THERE. THE REPAIRMAN CAME IN AND GOT TO WORK DONE RIGHT AWAY. HE WAS VERY INFORMATIVE ABOUT WHAT HE WAS DOING.
Description of Work: THEY REPAIRED THE ICE MAKER IN REFRIGERATOR FREEZER.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
02/2006
4.0
appliance repair
+ -1 more
I HAVE USED THEM FOR OVER TWENTY YEARS, AND HAVE BEEN VERY HAPPY WITH THE SERVICE. THEIR WORK QUALITY IS FANTASTIC. THEIR PRICES ARE A LITTLE HIGH, BUT STILL REASONABLE.
Description of Work: MY DRYER WAS NOT HEATING, SO THEY REPLACED THE HEATING ELEMENT.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
02/2006
2.0
appliance repair
+ -1 more
I HAD JUST HAD G E COME OUT AND FIX THE SAME PROBLEM ABOUT TWO YEARS AGO. I DO NOT FEEL LIKE I SHOULD HAVE HAD THIS PROBLEM. I DID NOT LIKE THE REPAIRMAN AT ALL. I THOUGHT HE WAS SHADY AND NEVER CARE TO SEE HIM AGAIN.
Description of Work: THEY REPAIRED THE OVEN AND COMPUTER PANEL WAS BROKEN.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
02/2006
1.0
appliance repair
+ -1 more
I WAS VERY UPSET AND DISSATISFIED WITH THE JOB THAT G E DID. THE REPAIRMAN WAS UNPREPARED FOR THE JOB. HE SAID THAT HE HAD TO MAKE TWO SEPARATE BILLS, AND HE TOOK MY FLASHLIGHT AS WELL. I WAS OVER CHARGED, AND STILL HAD A PROBLEM.
Description of Work: UNCLOGGED DRAIN HOSE ON REFRIGERATOR, REPLACED A DEFECTED PART ON MY DISHWASHER.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$160
02/2006
1.0
appliance repair
+ -1 more
I HAVE ALWAYS LIKED GE PRODUCTS AND WILL CONTINUE TO USE THEM, BUT THEIR CUSTOMER SERVICES SKILLS ARE LACKING IN MANY WAYS. THE SERVICE CALL WAS VERY EXPENSIVE, AND I SHOULD NOT HAVE TO REPLACE THIS PART EVERY TWO YEARS!
Description of Work: THEY HAD TO REPLACE THE IGNITER ON A BURNER ON MY FOUR YEAR OLD STOVE FOR THE SECOND TIME IN THE LAST TWO YEARS.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
JENNIFER J.
02/2006
3.0
appliance repair
+ -1 more
THE PRICES ARE WAY TO HIGH! I HAVE ONLY USED THEM THE ONE TIME. I WAS QUOTED ONE PRICE ON THE PHONE AND CHARGED MORE AT THE TIME OF SERVICES. I WAS NOT HAPPY AT ALL.
Description of Work: THEY REPAIRED SOMETHING ON THE REFRIGERATOR TO KEEP IT FROM DEFROSTING TO OFTEN.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$220
Nancy C.
02/2006
5.0
appliance repair
+ -1 more
I WAS QUITE SATISFIED. THE SERVICEMAN WAS ON TIME FOR THE APPOINTMENT. MY ONLY COMPLAINT IS IT TOOK THREE WEEKS BEFORE THEY COULD COME. I JUST ATTRIBUTED THIS TO THEM BEING BOOKED UP BECAUSE IT WAS AROUND CHRISTMAS.
Description of Work: THE WATER IN THE DISHWASHER WOULDN'T COMPLETELY EMPTY. THERE WAS ABOUT AN INCH OF WATER LEFT IN THE BOTTOM; SO A PART WAS REPLACED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$150
02/2006
5.0
appliance repair
+ -1 more
IT WAS A GOOD EXPERIENCE BECAUSE THE WORKMAN WAS POLITE AND KNOWLEDGEABLE. HE GAVE ME SUGGESTIONS TO PREVENT FURTHER PROBLEMS, SUCH AS NOT TO BLOCK THE SPINNER.
Description of Work: THE DISHWASHER WAS NOT COMPLETELY CLEANING THE DISHES AND THE WHEELS ON THE BASKET WERE REPAIRED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
STEVE C.
02/2006
5.0
appliance repair
+ -1 more
THIS COMPANY DID A WONDERFUL JOB REPAIRING MY APPLIANCES. IT DID NOT TAKE THEM A LONG TIME TO ACCESS THE PROBLEM AND DO THE REPAIRS. THE SERVICE GUY WAS COURTEOUS, FRIENDLY AND PROFESSIONAL.
Description of Work: REPAIRED THE DISHWASHER AND STOVE.
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Service Categories
Appliance Repair
FAQ
G E Appliance Svc is currently rated 3.6 overall out of 5.
No, G E Appliance Svc does not offer free project estimates.
No, G E Appliance Svc does not offer eco-friendly accreditations.
No, G E Appliance Svc does not offer a senior discount.
No, G E Appliance Svc does not offer emergency services.