Madison Stove And Water

Ordered coal on September 30th and paid in full and scheduled an appointment for them to clean our coal stove for the morning of October 8th. They cancelled that on and rescheduled for the 9th they called and said they had over booked and asked if they could come the next day. We agreed and they said they would be there in the morning. They finally showed around 4 pm on the 10th. They did not do a thorough cleaning, did not adjust the damper and took both of the blowers back to their shop to clean with an air compressor that they should have had with them. They finally brought the blowers back on the 22nd, but still had no door handles and no coal. As of today my husband has called them on several occasions and they still do not have the coal or the door handles. To be honest this is the worst service I have ever had. We used this place last year, but the original owners sold it and the brothers who bought it have no idea what they are doing. Don't expect a return call because they just don't call, you have to keep calling them and all you get are excuses.