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Ace Air Conditioning

Heating and Air Conditioning, Appliance Sales and Installation, Rentals - Equipment

About us

We service what we sell. It almost seems like personal service is becoming a lost art. With the giant "super stores" and "do it all" and "sell everything" appliance stores, service is a thing of the past. At Ace Air Conditioning, we pride ourselves as a New York service leader in air conditioning repair. Taking care of our customers has kept us going strong since 1962! You're not just another box leaving the factory or forgotten once the sale is done. "WE SERVICE WHAT WE SELL" means you don't have to search for a repair company that doesn't even know you. With computerized records, we can keep track of all maintenance on your air conditioner. Even if you didn't buy your air conditioner from us (we forgive you), don't worry... We welcome you as a new life long member of the Ace family. As an Authorized Friedrich Service Center, we do all repairs on-site in our 10,000 square foot facility. If your Friedrich air conditioner needs service within the first year, we will pick up the unit, repair it and return it at NO CHARGE! We carry parts for most major brands of window, wall and portable air conditioners. Our trained and highly skilled technicians will properly diagnose the problem and repair the air conditioner to it's fullest capacity. We are so confident in our service, we offer a full ONE YEAR GUARANTEE on all repairs!

Business highlights

63 years of trusted experience

Services we offer

Air conditioning-service, sales, rentals & installation. Winter storage for air conditioner.

Amenities

Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
14%
3
2%
2
19%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.0
professionalism
4.5
responsiveness
4.4
punctuality
4.6
Showing 26-43 of 43 reviews

Barbara A.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208

Larry J.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Maria L.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Purchased, installed 4 large AC units in Windows. Old building, large windows. |Very knowledgable, professional, cleaned up and price seemed comparable to other companies, which did not include the servicing of purchased AC. |I would definitely recommend and use them again. Top quality service. |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Jonina H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed 2 window air conditioners. The job was first rate, professional, neat, and complete.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dwight M.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: window A/C units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barrie A.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Clean a/c wall unit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$250

Garret B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed window A/C unit. Ace was easy to deal with. They showed up on time as promised (rare for A/C companies in NYC). I did pay list for the unit but this included installation and removal of old unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$800

Matthew G.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike R.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$651

Elaine G.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He checked the temperature of our air-conditioners, vacuumed them, changed the filters and answered some questions we had. He was very satisfactory in all ways and we were very happy to have had the recommendation and "special" from Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Andrew R.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went very well, no problems
Description of Work: Replaced AC unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,850

James M.
09/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0


Response from Ace Air Conditioning
Can you please explain the reason for the "D" rating?

Lauraine S.
07/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I called in am to tell them they were Ac wall units. Operator said they do not service those types. Cancelled service. They showed up anyway we're very nice but then left. Would appreciate a credit since I had told them what they were going to service

Rating CategoryRating out of 5
quality
2.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0


Response from Ace Air Conditioning
You're giving us a "D" rating because we don't service your type of air conditioner? This is really an abuse of the ratings system. Maybe I should give my dentist a "D" rating because he won't fit with me braces. Or, I would simply understand that he doesn't do that kind of work and that's it. I would never give him a poor rating just because he doesn't perform the work I needed! As far as your refund, all you had to do was contact Angie's List and explain that Ace Air Conditioning doesn't repair your type of unit and they would issue you a refund.

Maureen F.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Removed, evaluated, and cleaned my 10 year old air conditioner. I'm pleased with the results however their intake procedure needs to be tightened up. Not all my information was taken over the phone which contributed to a significant delay picking up my unit. The return went smoothly. Other than the delay, I was very pleased with the service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$265

Response from Ace Air Conditioning
Hi, Sorry for the delays. I hired some new people in the office and they need a little time to learn our procedures. In the future, please ask for me and I'll make sure you're taken care of immediately. Enjoy the summer! Marty

Gerald I.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This company, Ace Air Conditioning, has thus far been highly satisfactory. The installation of two new Friedrich air conditioners was done speedily and very professionally. Serving only residential clients, the installers were prepared to wear booties over their street work shoes inside the apartment. The planned appointment hour was confirmed in the morning and met. Although I could have gotten better unit pricing at well known "big box" companies, I am very pleased with Ace's overall performance. Additionally, the company can also provide |seasonal removal, cleaning and storage of each unit as a per season non-committal fee service. No pushy hard sell program which is a big plus in my book. So I may have a follow up review in the fall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

jb B.
05/2013
2.0
heating & air conditioning/hvac
  + -1 more
described above
Description of Work: i called looking for someone who would refill my freeon in an old air conditioner- i have gates and this air conditioner just fits- so yuri quoted my a price- ok, i was willing to spend it, for reasons stated above. he said he would be by to pick it up- no, i couldn't bring it to him- have it packed and ready to go. i did all that- and waited- he never showed- i called or he called and we booked another time- he didn't show-

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Ace Air Conditioning
Dear (deleted member name), In response to your review, I would like to respond with the following: We do not or never have had anyone here named Yuri. Perhaps you called another company and confused which company you called. We track all calls on computer and we show no record of any scheduled appointments under your name or address. You state that you had it packed up and ready to go? We would never ask a customer to pack up their air conditioner. Our service technicians take care of everything. If you were scheduled, our office would make an initial call in the morning to confirm the appointment. If the technicians were running late, they would follow up with a call to you to inform you of the delay or even try to reschedule the appointment for another day. For you to say we made two appointments and just never showed or called is not how Ace Air Conditioning runs it's business, which has been going strong for 51 years.

Arlette O.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall it went very good.
Description of Work: Very professional. Came on time. Returned phone calls. We had a ten your old Friedreich and they explained that if they couldn't fix it we would need a new one. Very honest. They fixed the old one and returned it in 2 days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
The unit required extensive service, and the kind people at ACE interceded with Friedrich. The result was a warranty repair that was fast and exceeded our expectations. The staff that came was neat and clean, and very accommodating. We will use them again for service and to purchase our next A/C units for this location (we have 4 thru-the wall units
Description of Work: Friedrich through the wall air conditioner stopped cooling, 4 years into 5 year cooling system warranty. ACE came to look at the unit, then scheduled pickup for estimation and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92
    • 1
    • 2(current)

Contact information

24-81 47th St, Astoria, NY 11103

www.aceairnyc.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Sales and Installation,
Rentals - Equipment

FAQ

Ace Air Conditioning is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Ace Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Ace Air Conditioning does not offer free project estimates.
No, Ace Air Conditioning does not offer eco-friendly accreditations.
No, Ace Air Conditioning does not offer a senior discount.
No, Ace Air Conditioning does not offer emergency services.
No, Ace Air Conditioning does not offer warranties.
Ace Air Conditioning offers the following services: Air conditioning-service, sales, rentals & installation. Winter storage for air conditioner.

Contact information

24-81 47th St, Astoria, NY 11103

www.aceairnyc.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM