Goettl Plumbing - Las Vegas

I want to express my deep frustration with the experience we had with Goettl. In 2021, we purchased a new hot water heater from them, only for it to fail just three years later—necessitating a complete replacement. While the unit was covered under a six-year parts warranty, When we contacted them to arrange the replacement, they quoted us the full price we had initially paid for the installation of the original unit, despite the warranty coverage. Their justification? “Prices have gone up.” To add to the frustration, we discovered the manufacturer date on the original system was 2019, meaning it had been sitting on the shelf for two years prior to installation. Preston, one of their representatives, admitted this should never have happened and apologized. Yet no effort was made to resolve the issue or offer any meaningful resolution—we had to push for action ourselves. Given their marketing claims, I expected Goettl to prioritize doing the right thing. They did not!

They are life saver, punctual and professional.

We had a problem with the heating in our home. They told us we needed a major repair that would cost over $5000.00. I called someone else for a second opinion. They fixed the problem for $75.00. I do not rust Goettl for an honest appraisal for repairs.

Was a little late to the appointed time but they called to let us know so it was all good. Went to work immediately and found the cause of the leak and fixed it.

The teams that were sent out were very professional and were always followed with a visit from their supervisor. I had a main water line replaced and from start to finish was 3 days. If you look at my front yard, you cannot tell I ha any work done. Very good and reliable company.

Fast response; knowledgeable technician&very nice.

The repair went well but I wasn?t too impressed with the sales pitch

Did a great job

Hired to Install and maintain Hot Water Heater. Provided prompt information and came ahead of scheduled and completed the Installation, and while there, performed a maintenance of my inside plumbing to see if there were any problems! Definitely would recommend this Company, their pricing for service is very comparative to other Plumbing type companies.

A

I ask for a inspection and got a plumber providing me estimates of suggested repairs, Not was I really ask for.

Jaime was very professional and did an excellent job. Keep in communication when he would be here and replaced both toilets.

professionals, courteous, on time .

Not cheap but good work.

Keep the repair parts.

The camera did not have locating ability other than length or line and estimated depth.

Effective and very courteous

Had a clogged main drain. Tech cleared the damage but left the cleanout open, Called twice to have it fixed and no reply. Also were supposed to return the test to see where the blockage occured, the city side or my side. No action.

Tankless water heater installed in June developed a leak and corroded. The heater was not installed with proper clearances per the install manual of the manufacturer. However, after bringing up these issues, they promptly moved the heater into a better location providing proper clearances and replaced the corroded parts.

Great work on replacing a water pressure regulator.