
Williams Mechanical Heating & Air Conditioning LLC
About us
Williams Mechanical is a locally owned leading HVAC Contractor in Albuquerque NM. We serve both residential and commercial clients. We can assist with all your plumbing, heating and cooling needs in Albuquerque. Check out our reviews on Angie's List and Google. We are available 24/7 to service all of you plumbing, cooling, and heating needs.
Business highlights
Services we offer
Air Conditioning Contractors & Systems, HVAC Contractor, Heating Contractor, Hvac Contractor., Plumber
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
91% | ||
3% | ||
0% | ||
3% | ||
3% |
"We truly strive to create a good experience for all customers, but unfortunately in this instance we could not create the outcome we look for. We do not normally explain more in this much detail but this instance is much different and very unique. The issues [member name removed] had started because of a mistake made by Williams Mechanical. A connection came loose causing water damage in a master bedroom closet. We arrived at her home late the night it happen and moved what we could to allow it to dry and repaired the issue. After that the issue then became delayed. We offered to remove and repair all sheet rock and dry out the wall pay for dry cleaning of the clothes and make all attempts to correct the issue we created. She would not allow us to this. We contacted her several times to repair this with no response. We were trying to help her fix the problem not trying to do anything under the table. A month or so went by when we were informed she collected payment from her insurance, which intern collected payment from our insurance company. At that point we were told to no longer worry about any work for [member name removed] to resolve this issue by our insurance company. She and her insurance would remedy the damage and that by paying a settlement to her by the insurance company we no longer were responsible for the repairs. We continued to honor the warranty for the original install for the system installed and did provide service for the following year. This installation was completed two years ago in 2012 and any mold or mildew that may have been present was because we were not able to open the wall a properly dry it out. We were told by our insurance company they would handle it with her directly. After receiving payment from her insurance a water abetment company should have been hired to correct this issue, she was paid to have this work done. If she elected to keep the money and not do the work then mold would have been able to grow because of her lack to remedy the issue she was paid for. We do wish [member name removed] the best. We are sorry the water damage happened, but we feel we worked tirelessly and attempted to make repairs and settle the damage without insurance. When she settled with insurance she assumed the responsibility to make the repairs with the money the insurance provided her."
Williams Mechanical did an excellent job of educating us about our options. They worked carefully with our schedule to accommodate some special needs that we had. The installation was completed efficiently and well. We had some trouble with the system intermittently shutting down when it was first installed. The Williams Mechanical personnel worked hard to find the cause and replace the module that was the source of the problem.
We are Happy with the work and service.
The installation went smoothly in one day by Warren and Nate as well as the two electricians. I saw very little of them and did not pick-up any mess from them. They were professisonal gentlemen.
We recommend Williams Heating and Plumbing with confidence. They will be our continual plumbing and heating people for annual checks on our equipment and anything that needs attention.
We have never dealt with a more competent, conscientious or professional company!!!
We love our new furnace with the humidifier and had a pleasant experience working with Chris and his team. Would recommend them to other people too!
The system is silent compared to what had been replaced.
The team was professional and pleasant and very helpful training us on the new system.
We had 4 estimates done for this job and Williams was the most clear and easy to follow. Chris spend the time to make sure we knew what we were getting done.
I highly recommend you use williams for all you heating and cooling needs-their prices were very fair and the skill of the crew was evident.
ever since. I was pleasantly surprised by the cost and the efficient
work. The crew was polite and there was no pressure to buy a new system
- just suggestions on how my system could be improved. Very
professional crew.
Licensing
State Contractor License Requirements
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