Brickleys Property Solutions

If you value your life, your loved ones' life, or your property, I implore you to look elsewhere as Brickley's Property Solution does not maintain their properties. Within the first month of moving into one of their properties, I found four fire hazards (including two different electrical issues). One of the electrical problems resulted in an electrical fire, causing damage to my personal property (which the landlord refused to pay for). I still have a hole in my wall as the electrician had to cut into the wall to resolve a 2nd electrical problem. My wires have been exposed for almost a month, yet the landlord refuses to patch the wall. The electrical contractor recommends that all outlets and switches be inspected and rewired, yet the landlord is ignoring the advice from a licensed electrical contractor. Given the landlord's substandard response on a life safety issue, I have no choice left but to take them to court. Save yourself the trouble, and rent from a more reputable landlord.

unknown

unknown

I don't know if I trust him but he's my local contact. They collect my rent and all that and they handle my tax filing and all the things. That happens every quarter, every December report. They lied to me. I'm lucky my tenants told me the truth. I have great tenants down there. I would not consider using them again but I have no choice.

showed them they could have done this. When I emailed Mayra she told me I should have called them and they would have made the vendor come back and fix problems, I said why would I want to let someone back to cleanup a mess they created and never serviced correctly in the first place. When they emailed me that they were scheduling the change overs I responded that I would use my own vender. Totally ignored me and did what they wanted. Another complaint was they went to a new payout system. Never knew when I was getting the rent money. Arrogant responses from staff almost like stop bothering me. Finally got ahold of Ari who made sure I would receive rent by the 15th of the month. I was also told shortly after contracting with them not to call them or to come into the office. If I wanted to communicate with them do it by email only. I have become so disgusted with them that today I gave them my 30 notice and have changed to Lux Properties, they seem to be so much more professional and organized. I would never recommend Brickleys to anyone and you should stop referring Nick Caffey as a point of contact, he has sent out emails and is no longer associated with this office.

unknown

They've been managing our rental property for one year, and it's been a very smooth process. The handover was very easy (one site visit and one brief follow up visit to hand over the keys), and from there I haven't had to do a single thing with the house. Brickley's did the initial cleaning, advertising, house showing, rental paperwork, etc. We get monthly statements detailing everything that is done, and when something needs to be repaired, we have a 3 day notice to decide whether to do it ourselves or just let Brickley's handle it. They charge 10% from the rental price, which is well worth not having the daily headache of dealing with the property!

Brickley's has done a fantastic job in the management of our two rental homes. They're very thorough, keep in great communication, keep me apprised of the status of my homes, and have always been pleasant to work with. Photo/video documentation of the homes before and after tenants is nice. My only complaint is that t he quality of their work through their repair contractors (when service calls are needed) sometimes leaves a little to be desired. I've occasionally had to pay for re-visits to address the same issue for service calls, which is frustrating. Despite this, for the price (which is on par with other services), I've felt they've done a great job and feel confident leaving them in charge of my rental properties.

Staff courteous and available. Glossy presentation, nice office. Performance poor. Staff made verbal agreements with tenant which contradicted lease agreement. Owner concerns were not communicated in writing to tenants who made unauthorized changes to the property. They insisted on using their own vendors who were not held accountable. Once they left the garage door open when the house was empty. On another occasion the a/c cover and damper "disappeared" and they blamed the tenant for it. Of course the tenant denied throwing items away. During the a/c furnace winter service a furnace was not serviced and the owner had to hire another plumber get it in working order. Their vendor always denied responsibility. Brickleys stated that it was up to the landlord to deal with unsatisfactory work (?) One day, out of the blue, the landlord and the tenant received an email from Brickleys stating that as of that date, they would no longer manage the property. This after 9 months into a 2 year lease The excuse was that they preferred using their own vendors.. These people are not ready for prime time!

Prompt attention to any problem with the property.

I am a property owner, and had my property managed by this company for many years. Services was fine until I had a leak in the upstairs bathroom which was reported by my tenant 4 times. The leak was never properly addressed by the company or their "vendor", and it was not until after I took over the maintenance of the property that the leak was finally repaired. When I went to Brickley's with my maintenance dispute against their vendor, they claim no negligence and that the management agreement between us states that I would hold them and their vendors harmless from any damage costs associated with the property. I would NEVER recommend any property owner list with this company, they assume they are not accountable for any of their actions. After the second report by my tenant that there was issues with the toilet and they discovered water damage around the toilet, the management company did not have their vendor investigate, because the leak had stopped on its own. It is not reasonable for a leak to just stop, I relied on them to investigate something like this and they failed to do so. After the leak was reported again the maintenance company diagnosed the lake as loose bolts. I believe they should have done a full examination of the toilet in light of this being the third request. After the 4th report of water coming from the flooring in the bathroom, I hired TLC plumbing. They pulled apart the toilet and discovered a broken gasket. By this time there was severe water damage in the bathroom and because the leak persisted for so many months there was water damage to the walls downstairs and mold was visible. I had to hire a mold inspector who confirmed black mold, which I had to pay to be treated and removed. My home now has the stigma of a water leak and mold which I need to disclose to potential buyers. I believe they and their maintenance company were negligent in addressing the issue timely and in the diagnosis and repair of the leak. Why pay management fees if you cannot rely on the management company to perform their duties with due diligence and to use competent professionals to perform the work. Vendor disputes are worthless if they believe their contract gives them immunity from being held accountable for not performing their duties or their in-house vendor. This property company uses NM Maintenance LLC as their "vendor," this company is owned by the management company and cannot be relied upon to perform their work at arms length. I wold also NEVER recommend someone to lease one of their properties, my tenants reported the problems numerous times, and had to deal with the damage and lack of a bathroom for long periods of time. Because of Brickley's unresponsiveness to an initial maintenance request and their vendor not appropriately investigating the leak the first 3 times it was reported by the tenant, I had to pay for all repairs and mold remediation. I have sought legal advise and if I choose to pursue the matter civilly I may be out even more money.

I ended up going with a company who had expertise in low income properties, since that's what I have, however, I will always recommend this management company to friends who have homes they need a property mgmt company to manage. Again, very professional! Great up and coming company! Use them!

WE had an opportunity to buy our own home so we had to leave the rental agreement early, staying only a year in stead of two. We willingly paid a hefty fee to do that, but it was an expected expense. We still had our $1600 damage deposit on the home. Upon moving out of our rental home, we were charged extensively for normal wear and tear and overcharged extensively for minor repair and clean up of the home. Of our $1600 damage deposit we received less than $150 back. We were charged for expensive Valspar paint ($500,$14.40,$78.36) to cover cheap flat paint, charged to paint 3 ENTIRE WALLS with is expensive semi-gloss and primer-in-one paint, when the walls only needed touch up, and there was touch up paint in the pantry because the house was only two years old. Anytime we had an issue that needed fixing, such as the sprinklersin the backyard, the company would call the owner who would send his "friends" over to fix them. Or not send anyone to fix them. The home owner paid for a housekeeper once a month while we lived there. We also had her come extra sometimes and paid her for it ourselves. She went to clean the house for the owner after we had moved out, and thanked me that it was so extremely clean already- noting the fridge and stove were even clean. Yet, we were charged an exorbitant amount ($175+$14.40+$35+52 respectively) for interior cleaning, fridge and stove cleaning, cleaning supplies, and deodorizing for "smoke" and ammonia" smells. No smoking ever happened inside that home, and ammonia? I clean with bleach, I don't even know where that came from. We had an outdoor dog, that only came inside to be in their kennel. They also never peed or pooped on the carpet. We paid a pet deposit for that as well, non refundable that you would think covered any dog related messes in the yard. The yard did have a small amount of dog feces left from our small dog that we didn't have a chance to pick up. The homeowner's association via the owner, made us take down our expensive dog kennel, so the dog had free roam of the backyard after that. We took down the vertical blinds that covered the sliding door right away when we moved in, because we knew they break easily. We left the undamage blinds in the master bedroom when we moved out should the owner want to put them back up. We were charged for a new set of blinds and a fee to rehang them ($88.35,$25). We thought we were doing a good thing by preserving them! We were charged for cobwebs on the porch, erosion of gravel where the liner became visible, from the rain runoff and the wind, and where it was like that when we moved in. We were charged for the weeds that were present 15 days after we moved out....anyone who knows tumbleweeds, knows that they sprout up in less than a week. How can we be held responsible for weeds after we have moved out and aren't even paying rent any longer? I have always received damage deposits back on my rental homes in the past. We expected to be charged to have the carpets cleaned, although they were in great shape, and for touch up painting and dog poop in yard, but never for all of this, and at such overpriced rates! I expected that $500 might be the most they would take from the damage deposit. They took $1465.27 I do believe we paid for the owner to get the house sale ready, as he has put it on the market now that we moved out. Look out for Brickley's, people. When you give them a damage deposit, don't expect to get it back!

Their initial contact was both professional and prompt. For the next year and a half that is the last we saw of prompt or professional. We own a small, 4 unit apartment in Downtown Albuquerque, that is about 100 years old. Brickleys kept one tenant that was already on the lease and found one other tenant. That tenant was ignored. One example, a tenant asked for a laundry room key for eleven months and was getting ready to move out at the end of the lease when we fired Brickleys. They never rented out one unit that was completely ready after fifteen months of 'property management'. During the fifteen months, they lost several master keys then rekeyed locks charging us. One unit needed some remodeling to be able to rent it. The price they quoted to have their maintenance people do was much higher than other offers I found on that 'other list' Every time a maintenance issue came up the price they quoted to have their people fix it was always over the top. After fifteen months we fired them, did the remodel our selves, found a tenant for the ready to move in apartment in three days. and then a fourth tenant shortly after that. The apartment is finally generating an income again. One last comment; when we did terminate their service, their book keeping was unclear to us whether or not we got tenant's deposits back or not. They are probably sure and I am not accusing them of keeping money due us, but their bookkeeping and explanations were as clear as mud. They were the first and last management company we will ever use.

Brickleys has been extremely professional in handling of my property and related activities. When repairs were needed for the property, Brickleys managed the coordination with contractors to obtain estimates for the work, and to coordinate. I am extremely pleased that Brickleys will not charge for the management until I obtain a renter for the property! They only get paid once I have renters. I feel that Brickleys is working on my on my behalf and I'm feeling very confident in this regard.

Their staff is always friendly and don't seem bothered by my repeated questions. I feel better about leaving town now that I have someone to watch over my property. I really like how I can track everything going on with my property online if I want, or I can call the office and get a friendly person. I think this is a great business and hope to be a customer for a long time.

Brickley's has communication problems within their own office. They have repeatedly not cc'd affected parties on emails, and have re-requested documents sent to them and information provided in the initial contract I signed with them in January 2013. They have been good with arranging with vendors to do repairs/maintenance on the property, and the initial lessee was found within a month of my leaving NM.

They never went over to see about the property.

They were really good and very professional.

We contracted with Brickleys Property Solutions after having another property management company and a very unqualified and irresponsible tenant during the past year. We were nervous even looking for another property manager after having such a bad experience. We talked with Nick at Brinkleys and looked through all of their online information. We decided to sign with Brickleys and have been happy with that decision. We have a new (highly qualified) tenant with only a few weeks off the rental market. Brickleys did a great job marketing our house. We had an application, which led to a lease on the second day after our property was listed. Brickleys kept us informed during the whole process and answered all our questions. Everyone at Brickleys has been great with answering our emails and phone calls very quickly. Brickleys 10% per month management fee ($123 for our property) is the average for the Albuquerque area.

I spoke to Mr. Willey. He knew exactly how to present his business. He gave his fees and answered my questions directly. I have set an appointment to assest the property next week. There is no fee involved for this. I was very impressed with his presentation.

They took good photos, we did give them some additional photos of the night time skyline view from the home. The first week the house was on the site it received quite alot of views but the common feedback was that it was priced too high. However, when we spoke to Brickleys, they said they had a lot of high end clients that used their services so we felt confident that we would find the right renter who was willing to pay for a very nice property. After four weeks on the market, we had no offers. Brickleys suggested that we lower the price and they will realist on the website a new property, we did but only by $100. Two weeks later, we got a renter at the price we felt comfortable with. We did not pay for any of the initial advertising until the property is rented out, then its 10% of the rental amount.

Nick was personable, punctual, polite,and professional. He answered all of my questions and provided all of the information I needed during our visit.

I live out of state and Brickley's worked very hard to find me a tenant. I worked with Wiley and he was very professional and good at communicating with me and he returned my calls quickly. Unfortunately it did not work out that they were able to find me a tenant after a couple of months of trying. When I decided to have a family member help me instead, they were very nice about the fact that I was not going to be using their service and did not charge me anything. I lucked out and was able to find a very good, low maintenance tenant in a short period of time who was willing to pay what I was asking for rent. I can't say anything negative about Brickley's, they just did not work out for me. I would have no problem recommending them.

So far they are the best management company I have ever used. I enjoy the professional service they have given my account.