Jack Dolan & Sons
About us
Since 1949, your friends, neighbors and local businesses have relied on Dolan Inc.'s service to keep them comfortable. We come to you review the job, and then give you our upfront pricing, before the work even begins. We service all brands of heating, air conditioning, plumbing, and air quality units expertly, neatly and on budget. Additional DBA - Jack Dolan & Sons Plumbing Heating Cooling & Electric. Additional Email - [email protected]. Cost is determined by the job.
Business highlights
Emergency services offered
76 years of experience
Services we offer
& Electrical., Air Conditioning, Heating, Kitchen & Bath Remodeling, Plumbing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5106 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 1% | ||
| 5% | ||
| 6% |
Showing 1-25 of 106 reviews
Yakov G.
Jun 2025
My recommendation after dealing with this company – stay away from them, if you don’t want to be ripped off. I have no problem with quality of work which they delivered but there is a big issue how much the owner of the company Mike Dolan creates his job estimates. Being a professional power electrical/electronic engineer, I can see that his price judgement based on the assumption that most of the customers are uneducated about equipment and what is involved, so he pulls his numbers randomly out of sky and trying to charge over the nose. As an example, he charged $145 plus tax for the single strap jumper installation, $135 just for adding a few small screws to the existing flue pipe and, listen to this - $310 plus tax just for replacement of double plug regular electrical outlet for a single plug outlet on the existing junction box. My total bill came out for three hours work as $1626.03 He took advantage of my situation because I had to do this work in a hurry for upcoming house inspection and closing and did not have time to shop around.
Jeremy L.
Jul 2023
Called up to get some electrical wiring done at my business that was time sensitive. Kevin came out the same week to quote the project, and they were able to get me on the schedule for the following week. Showed up promptly, work was performed in the exact amount of time as quoted and good quality work. The price may have been slightly higher than others would have been, but everything else was on point so for an extra $100-200, it was worth it. Would use again
Response from Jack Dolan & Sons
"Mr. [Member Name Removed], Thank you for your positive review. We appreciate the opportunity you gave us to provide you the service that was needed. Mike Dolan"
Moises C.
Aug 2021
My air conditioning system broke down. Its almost 30 yrs old. They inspected it and told me that the high pressure switch was broken. They said the switch wasn't needed so they bypassed it without telling me they were going to do it. Then they recommended freon re-fill which I now know was very bad advice considering that the unit is 30 year air unit. Anyhow, the next day the air unit broken down completely and water was poring down my furnace. I think the high pressure switch kicked in for a good reason. It probably sensed something else was wrong so bypassing it and adding freon made it worse. Now I'm out 650 and need to a complete new unit. That hurt but I wasn't angry. Anyway a few days later I asked them to give me a quote for a new furnance/air unit. They sent someone out and we had a nice cordial conversation for about 1/2 hr. But they never sent me a quote. I called them to find out what was causing the delay and they told me they were backed up and would get back to me asap. But they never did.
Response from Jack Dolan & Sons
"We did repair the system due to, rodent damaging components, in the outside condenser. A few days later the system stopped again. We did drop the ball in getting the replacement quote to you for which I apologize. Sincerely, Mike Dolan"
Regina H.
Mar 2021
He is very good and I have used him for 20 years. I would definitely hire him again.
Response from Jack Dolan & Sons
"Thank you for your continued patronage, we very much appreciate it. Best regards, Mike Dolan"
Denise M.
Feb 2021
Since we moved into our house on Dec. 17, 2018, Mike Dolan and his experienced team has come to our rescue on a variety of issues. When we moved in, our house seemed chilly, and it took us a while to figure out why. Immediately after we made the call, Joey & Rob from Dolan, Inc. arrived and installed new thermostats. The day after Christmas! and we hadn't even asked for urgent service. We then engaged Dolan, Inc. for annual HVAC servicing. When we needed AC repairs and a new replacement whole house AC in the summer of 2020, Joey, David and Jon did faultless work. David, the gas expert, and Jon were back again, when our water heater failed about two months later -- installing a new one. Kevin did associated electrical work when we were diagnosing the AC problem -- as well as the wiring, switch, and new ceiling fixture for an upstairs room. In January 2021, Kevin, Alan and Mike did all the electrical and gas hookups for our new whole house generator. It was a ton of work over two days, but we hardly knew the guys were there. They were so thoughtful about my husband's online teaching sessions-- working around that, when shutting our power off briefly at times to do the installation. Most recently, Sean and Jeremy arrived within 2 days of my phone call to replace a part in the new water heater -- a manufacturer's defect that cost us nothing. Dolan, Inc. has provided us with incredibly prompt assistance whenever we have called. The office staff is professional, friendly and well organized. The servicemen arrive on time and do quality work. When needed, Dolan, Inc. works with the township to get the necessary permits and inspections. From the homeowner's point of view, they make it all seem smooth and effortless.
Response from Jack Dolan & Sons
"Thank you for your very kind words. It is relationships like this with you and are many customers that has enable us to provide the quality service for over 70 years. Best regards, Mike Dolan"
Rich O.
Nov 2019
Buyer be ware...had working heat up until service person arrived, but not 10 minutes after he arrived the unit miraculously stopped working. Let's just say they c!aimed it was a part under warranty, and would replace for half cost due to circumstances. So needless to say our bill doubled original cost, and yes we got heat back. But one hour later after claiming the noise we heard was this part they replaced, the noise came back same as the initial call for service. This was explained to apprentice, as well as we believed it was the humidifier as the noise stops when it was shut off. The tech claimed to have performed a routine service, but he also told me he couldn't do without it running, so not sure when that occurred. We called another company who came out to look at humidifier, was able to reproduce the noise, replaced the celluloid and repaired the unit. Needless to say cost us more....so buyer beware!
Response from Jack Dolan & Sons
"I am sorry I cannot respond to this review because I do not have any customers by this name. Also on the date this reviewer says the service call was made we did not do any calls for anyone that resembles this persons issues. Sincerely, Mike Dolan"
Elizabeth C.
Mar 2019
Dolan, Inc. was able to provide same-day service. The plumber and assistant kept at it until they broke a very tough clog. They double-checked that all was well and did a good job cleaning up. Both plumber and assistant were professional and polite. We've been working with Dolan for many years on many projects, and will continue to do so.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We appreciate your continued patronage and the fact that you recommend us to others. It is thanks to you and many others that we are able to continue our business into the third generation allowing us to service the area for 70 years with the prospect of continuing for many more. Again thanks very much! Mike Dolani"
Ruth H.
Oct 2018
Neither were broken. I had fixed the flapper in the toilet but didn't realize it. And I had removed the destroyed strawberry huller that had fallen into the disposal, but the drain was still clogged. The plumber flushed the toilet and told me there was nothing wrong. He then looked into my kitchen sink, pulled a longnosed plier out of his bag, and removed three little bits of aluminum that were the remains of the huller, and the disposal was fixed. He could have easily tricked me, but he was as honest as the day is long. I recommend this business as outstanding, honest, polite, on time, and reasonable. What a refreshing experience! I will never go anywhere else.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We truly appreciate you taking the time to provide this review. This enforces our policy of being fair and honest with our customers so they are comfortable in calling us whenever they have an issue with their plumbing, heating, cooling, or electric needs. Best regards, Mike Dolan"
Patrice R.
Nov 2017
I have used Dolan before on the recommendation of a neighbor, and although pricey, they did a good job, so I took a service contract this year. I have nothing but great things to say about the techs who come to the house. They are neat, knowledgable and respectful, every one! I wish I could rate them separately. The office staff, however, is uncaring, uncommunicative and rude. The service call was on a Thursday, and I understood that it would take a few days to get the part needed. It was quite cold that week and my house was very chilly, so I just bundled up. On Friday they called to quote a price (pretty high for a little plastic box, but whatever). Middle of the following week, I had heard nothing, so I called to see if the part had come in. Snippy gal said "we told you it would be two business days" (it was already three business days). End of week I called again and was told "we told you it was on backorder and won't be in until next week" Uh, NO they didn't! Until I rigged up a work-around with a baking pan to catch all the condensate, I was freezing! Finally got the part in, and as I said before the tech was great - blew out the pipe, which was also clogged, and replaced the box. Because of the rude treatment by the office, and lack of communication I will not be using this company again.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], First let me apologize for how my office staff treated you on the phone. As I looked into the issue I found we had order your part on 10/19 and did not install unitl 11/3. I don't know why there was a delay from the manufacture on the part, but that does not excuse the way we handled your call here in the office. I am using your review as a teaching tool for all those who answer the phone in my office including myself. Again I sincerely apologize for the actions of my office staff. Mike Dolan"
Pamela K.
Sep 2017
I have relied on Jack Dolan & Sons for many years. Their workers are knowledgeable, reliable. I trust their workmanship and highly recommend them.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], I thank you very much for this great review. It is thanks to customers like you that allow us to maintain the ability to provide the service you are accustom to. We appriciate your continued patronage. Mike Dolan"
Dawn M.
Jul 2017
Called office and they arranged for service the next day. Arrived in time slot allotted . Took care of business and went on their way.
Response from Jack Dolan & Sons
"Thank you for your review. We appriciate you taking the time to review us and we value your patronage. Mike Dolan"
Laura S.
Jul 2017
Went well...they showed up at the beginning of the 3 hr. window and finished within the estimated time they gave me when making the appointment. And earlier this week they made the appointment for the township inspector .
Response from Jack Dolan & Sons
"Ms. [Member Name Removed], We truely appriciate the oppertunity to provide service to you. Thank you very much for the positive review. Mike Dolan"
Elizabeth C.
Jun 2017
The job went very well. The finished product is very nice. Dolan's staff were professional and did a very good job.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We appreciate your positive review and allowing our company the oppertunity to provide service to you. Thanks very much, Mike Dolan"
Kaushal P.
Apr 2017
unknown
Response from Jack Dolan & Sons
"Thank you very much for your A ratting. Mike Dolan"
Susan T.
Feb 2017
They came out and replaced the plugs. They are a little more expensive then others but you get quality work. They were on time and work in a timely manner.
They are professional and have lots of experience. They are well known and come highly recommended. They keep detailed records of all they do.
They are professional and have lots of experience. They are well known and come highly recommended. They keep detailed records of all they do.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We appriciate your continued patronage and your positive review. Thank you, Mike Dolan"
Martha M.
Jul 2016
What annoys me is when they come to get the heating system ready for the winter, that is a bit expensive; close to $200 for 30 mins of work. True they do a good job. I am sure they are not the only ones to charge an outrageous amount. They are good, but god almighty do they charge.
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We turely appriciate your continued patronage. We do our best to provide great service at a fair price. Some tiimes it may appear that the price is high, let me assure you that we use the same pricing structure for every job. This structure allows us to maintain the quality [Member Information Removed] our work and provde the best possible service with the best technicians. Thanks, Mike Dolan"
Paula B.
Jun 2016
unknown
Response from Jack Dolan & Sons
"Mrs. [Member Name Removed], We appriciate your very high review. I am glad we were able to help you with the leak and eliminate any future problems. Mike Dolan"
Mark O.
Mar 2016
They had a same day opening in the schedule, showed up on time, diagnosed the problem, fixed it, and cleaned up after themselves. I found the plumber to be very professional and courteous. He did everything he said he would for the price he said he would. I would definitely use Jack Dolan & Sons again. I'm very satisfied.
Response from Jack Dolan & Sons
"Thank you Mr. [Member Name Removed], We appreciate your business and your willingness to provide us with this very positive review. We stay in business thanks to customers like you who will use us again if needed and your positing which brings more customers. Mike Dolan"
J G.
Feb 2016
.
Response from Jack Dolan & Sons
"Mr. [Member Name Removed], Thank you for your positive review. We appriciate our business. Mike Dolan"
Victor H.
Feb 2016
We have used Jack Dolan & Sons for several years, and have been happy with their work. They earned our repeat business after they rushed out to install a new furnace after ours died the day after we brought our newborn home from the hospital. This was right after a major snow storm no less!
Most recently, we had them look over several issues that were identified during the home inspection of our recent house purchase. They came out to take a look at the work and quote, and informed us that they would be able to perform the work the same day. A few hours later, everything was complete.
Most recently, we had them look over several issues that were identified during the home inspection of our recent house purchase. They came out to take a look at the work and quote, and informed us that they would be able to perform the work the same day. A few hours later, everything was complete.
Response from Jack Dolan & Sons
"Mr. [Member Name Removed], We appriciate your kind review and patronage. Mike Dolan"
Paul P.
Feb 2016
Job was done quickly, cost was exactly what I was told and installation is neat and professional. Passed inspection without issue.
Response from Jack Dolan & Sons
"Mr. [Member Name Removed], Thank you for your positive review. We appreciate your patronage. Mike Dolan"
Victor T.
Nov 2015
.
Response from Jack Dolan & Sons
"Thank you [Member name removed] for your business and positive review. Mike Dolan"
S E.
Oct 2015
unknown
Response from Jack Dolan & Sons
"Thank you for taking the time to review our company. We appreciate your business and the positive review. Mike Dolan"
Jennifer G.
Sep 2015
The arrived same day, on time and were able to fix the problem.
Response from Jack Dolan & Sons
"Thank you for your positive review, we appreciate it as this is what keeps our company going. Mike Dolan"
Robert O.
Aug 2015
Unlike many other plumbers that don't return calls or show up for appointments they got someone to our location within an hour. The plumber inspected the toilets and then advised us that 1. They no longer make parts for these toilets, 2. There was an alternative cartridge that he could try but, most likely, we would need to buy two new toilets and 3. There was no source for replacement parts.
We told him to try the alternative cartridge for which he was going to charge us $220 plus tax. While he started working I "googled" the model # and not only found out that replacement parts were readily available from Flushmate they were FREE due to a widely publicized recall! I immediately told him to stop and leave.
Prior to looking up the info on the Flushmate site with the serial # I had even asked him if these were part of a recall because a quick search on my phone showed that they had many recalls and he emphatically said "no".
I guess they operate under the theory that if they show up quickly and get to work immediately people won't have time to research prices or whether what they are told is true!
We told him to try the alternative cartridge for which he was going to charge us $220 plus tax. While he started working I "googled" the model # and not only found out that replacement parts were readily available from Flushmate they were FREE due to a widely publicized recall! I immediately told him to stop and leave.
Prior to looking up the info on the Flushmate site with the serial # I had even asked him if these were part of a recall because a quick search on my phone showed that they had many recalls and he emphatically said "no".
I guess they operate under the theory that if they show up quickly and get to work immediately people won't have time to research prices or whether what they are told is true!
Response from Jack Dolan & Sons
"Mr. [removed member name], I completely disagree with your assessment of our visit to your office. My technician informed you that many of the pressure flush tanks have be discontinued and there was a possibility the replacement cartridge would not work. He quoted you the price for us to supply and install the cartridge which you accepted. My technician started the work. You as stated found the manufacture's recall. The manufacture will send the part directly to the end user and the recall will not cover labor. You asked my technician why you should have to pay for the work if there was a recall. My technician explained that we purchased the part that we were installing. You told him that you would not pay anything. So he removed our part and reinstalled your part. So in the end you called our office for service. We quoted you our diagnostic fee to come to your office and diagnose the problem. Before we did any work we quoted you a price that you agreed to. We started the job and you stopped us. We removed our part, put your part back in and left without collecting anything and somehow we did something wrong. Feel free to call me if you would like to discuss this further. Mike Dolan"
Licensing
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FAQ
Jack Dolan & Sons is currently rated 4.5 overall out of 5.
Jack Dolan & Sons accepts the following forms of payment: CreditCard
No, Jack Dolan & Sons does not offer free project estimates.
No, Jack Dolan & Sons does not offer eco-friendly accreditations.
No, Jack Dolan & Sons does not offer a senior discount.
Yes, Jack Dolan & Sons offers emergency services.
No, Jack Dolan & Sons does not offer warranties.