Jack Dolan & Sons

Called up to get some electrical wiring done at my business that was time sensitive. Kevin came out the same week to quote the project, and they were able to get me on the schedule for the following week. Showed up promptly, work was performed in the exact amount of time as quoted and good quality work. The price may have been slightly higher than others would have been, but everything else was on point so for an extra $100-200, it was worth it. Would use again

They give you random price and charge you twice for $80 just to come and check it out than to do the job for which part is $25 and time to work is about 45mins.

My air conditioning system broke down. Its almost 30 yrs old. They inspected it and told me that the high pressure switch was broken. They said the switch wasn't needed so they bypassed it without telling me they were going to do it. Then they recommended freon re-fill which I now know was very bad advice considering that the unit is 30 year air unit. Anyhow, the next day the air unit broken down completely and water was poring down my furnace. I think the high pressure switch kicked in for a good reason. It probably sensed something else was wrong so bypassing it and adding freon made it worse. Now I'm out 650 and need to a complete new unit. That hurt but I wasn't angry. Anyway a few days later I asked them to give me a quote for a new furnance/air unit. They sent someone out and we had a nice cordial conversation for about 1/2 hr. But they never sent me a quote. I called them to find out what was causing the delay and they told me they were backed up and would get back to me asap. But they never did.

Jack Dolan plumbing was recommended by my usual plumber, who was on vacation in Florida. The people who screen calls at Jack Dolan Plumbing did not consider the water dripping from my kitchen ceiling to be an emergency I waited more than 24 hours for an appointment. The office called me at the beginning of my appointment window to tell me the crew would be late, with no new time of arrival or new appointment window. The woman on the phone told me that "everyone has an emergency today." I replied that I had water dripping from my kitchen ceiling for two days, and I considered that an emergency. Why were other emergencies given priority over someone who waited more than 24 hours for an appointment like a good little customer, especially in a business that advertises emergency service? The woman rudely responded, "Your own plumber didn't show up!" I reminded her he was on vacation in Florida. I protested about the lack of a new appointment time and asked if the crew would make it to my home that day. The woman responded, "We'll do our best to try to get out there" Not confidence inspiring. I told her it seemed that there was a possibility that Jack Dolan would not show up after I waited all that time, and other emergencies were being given priority over my emergency. A debate ensued, and the question of whether Jack Dolan would show up that day remained unresolved. Luckily, I quickly got a recommendation for a highly rated plumber who had someone at my home to fix the leak before the cancelled Jack Dolan window had expired. FYI to Jack Dolan: the leak in my kitchen WAS an emergency, and I shouldn't have had to wait 24 hours for an appointment, let alone have other emergencies take precedence over mine on the appointment day

He is very good and I have used him for 20 years. I would definitely hire him again.

Since we moved into our house on Dec. 17, 2018, Mike Dolan and his experienced team has come to our rescue on a variety of issues. When we moved in, our house seemed chilly, and it took us a while to figure out why. Immediately after we made the call, Joey & Rob from Dolan, Inc. arrived and installed new thermostats. The day after Christmas! and we hadn't even asked for urgent service. We then engaged Dolan, Inc. for annual HVAC servicing. When we needed AC repairs and a new replacement whole house AC in the summer of 2020, Joey, David and Jon did faultless work. David, the gas expert, and Jon were back again, when our water heater failed about two months later -- installing a new one. Kevin did associated electrical work when we were diagnosing the AC problem -- as well as the wiring, switch, and new ceiling fixture for an upstairs room. In January 2021, Kevin, Alan and Mike did all the electrical and gas hookups for our new whole house generator. It was a ton of work over two days, but we hardly knew the guys were there. They were so thoughtful about my husband's online teaching sessions-- working around that, when shutting our power off briefly at times to do the installation. Most recently, Sean and Jeremy arrived within 2 days of my phone call to replace a part in the new water heater -- a manufacturer's defect that cost us nothing. Dolan, Inc. has provided us with incredibly prompt assistance whenever we have called. The office staff is professional, friendly and well organized. The servicemen arrive on time and do quality work. When needed, Dolan, Inc. works with the township to get the necessary permits and inspections. From the homeowner's point of view, they make it all seem smooth and effortless.

Buyer be ware...had working heat up until service person arrived, but not 10 minutes after he arrived the unit miraculously stopped working. Let's just say they c!aimed it was a part under warranty, and would replace for half cost due to circumstances. So needless to say our bill doubled original cost, and yes we got heat back. But one hour later after claiming the noise we heard was this part they replaced, the noise came back same as the initial call for service. This was explained to apprentice, as well as we believed it was the humidifier as the noise stops when it was shut off. The tech claimed to have performed a routine service, but he also told me he couldn't do without it running, so not sure when that occurred. We called another company who came out to look at humidifier, was able to reproduce the noise, replaced the celluloid and repaired the unit. Needless to say cost us more....so buyer beware!

Dolan, Inc. was able to provide same-day service. The plumber and assistant kept at it until they broke a very tough clog. They double-checked that all was well and did a good job cleaning up. Both plumber and assistant were professional and polite. We've been working with Dolan for many years on many projects, and will continue to do so.

Neither were broken. I had fixed the flapper in the toilet but didn't realize it. And I had removed the destroyed strawberry huller that had fallen into the disposal, but the drain was still clogged. The plumber flushed the toilet and told me there was nothing wrong. He then looked into my kitchen sink, pulled a longnosed plier out of his bag, and removed three little bits of aluminum that were the remains of the huller, and the disposal was fixed. He could have easily tricked me, but he was as honest as the day is long. I recommend this business as outstanding, honest, polite, on time, and reasonable. What a refreshing experience! I will never go anywhere else.

I have used Dolan before on the recommendation of a neighbor, and although pricey, they did a good job, so I took a service contract this year. I have nothing but great things to say about the techs who come to the house. They are neat, knowledgable and respectful, every one! I wish I could rate them separately. The office staff, however, is uncaring, uncommunicative and rude. The service call was on a Thursday, and I understood that it would take a few days to get the part needed. It was quite cold that week and my house was very chilly, so I just bundled up. On Friday they called to quote a price (pretty high for a little plastic box, but whatever). Middle of the following week, I had heard nothing, so I called to see if the part had come in. Snippy gal said "we told you it would be two business days" (it was already three business days). End of week I called again and was told "we told you it was on backorder and won't be in until next week" Uh, NO they didn't! Until I rigged up a work-around with a baking pan to catch all the condensate, I was freezing! Finally got the part in, and as I said before the tech was great - blew out the pipe, which was also clogged, and replaced the box. Because of the rude treatment by the office, and lack of communication I will not be using this company again.

I have relied on Jack Dolan & Sons for many years. Their workers are knowledgeable, reliable. I trust their workmanship and highly recommend them.

Called office and they arranged for service the next day. Arrived in time slot allotted . Took care of business and went on their way.

I called in April to request a quote on a number of plumbing related items including a leaking shower. They quickly came by and provided me with quotes for everything but the shower because he wasn't the guy to handle that. They said they would send someone else. Well the next guy showed up and he also wasn't the shower guy. He said he would talk to the office. Never heard back. We got an email asking us to submit a review for the services they had done for us. At time we mentioned that nobody ever showed up to gives us a quote on the shower. The office called and said the shower guy was in Virginia but they would contact us when he got back. Never heard back. I can only suspect that they are unwilling to stand behind the work they originally did. Very disappointing. We had used them in the past with no issues.

Went well...they showed up at the beginning of the 3 hr. window and finished within the estimated time they gave me when making the appointment. And earlier this week they made the appointment for the township inspector .

The job went very well. The finished product is very nice. Dolan's staff were professional and did a very good job.

They came out and replaced the plugs. They are a little more expensive then others but you get quality work. They were on time and work in a timely manner. They are professional and have lots of experience. They are well known and come highly recommended. They keep detailed records of all they do.

What annoys me is when they come to get the heating system ready for the winter, that is a bit expensive; close to $200 for 30 mins of work. True they do a good job. I am sure they are not the only ones to charge an outrageous amount. They are good, but god almighty do they charge.

They had a same day opening in the schedule, showed up on time, diagnosed the problem, fixed it, and cleaned up after themselves. I found the plumber to be very professional and courteous. He did everything he said he would for the price he said he would. I would definitely use Jack Dolan & Sons again. I'm very satisfied.

We have used Jack Dolan & Sons for several years, and have been happy with their work. They earned our repeat business after they rushed out to install a new furnace after ours died the day after we brought our newborn home from the hospital. This was right after a major snow storm no less! Most recently, we had them look over several issues that were identified during the home inspection of our recent house purchase. They came out to take a look at the work and quote, and informed us that they would be able to perform the work the same day. A few hours later, everything was complete.

Job was done quickly, cost was exactly what I was told and installation is neat and professional. Passed inspection without issue.

The arrived same day, on time and were able to fix the problem.

No services performed as they require a diagnostic service fee for the estimate.

Unlike many other plumbers that don't return calls or show up for appointments they got someone to our location within an hour. The plumber inspected the toilets and then advised us that 1. They no longer make parts for these toilets, 2. There was an alternative cartridge that he could try but, most likely, we would need to buy two new toilets and 3. There was no source for replacement parts. We told him to try the alternative cartridge for which he was going to charge us $220 plus tax. While he started working I "googled" the model # and not only found out that replacement parts were readily available from Flushmate they were FREE due to a widely publicized recall! I immediately told him to stop and leave. Prior to looking up the info on the Flushmate site with the serial # I had even asked him if these were part of a recall because a quick search on my phone showed that they had many recalls and he emphatically said "no". I guess they operate under the theory that if they show up quickly and get to work immediately people won't have time to research prices or whether what they are told is true!

We had numerous plumbers come out to give us estimates and they all said we needed to redo the entire shower - re-tile everything - open a wall, etc. Dolan and Sons was the only one that said they could replace the parts and take care of it without costing us thousands. And they did!! :)

Starting with the bad, the office and people are the phone always seemed a bit unpolished. The guys in the in the field seemed to exhibit more professionalism than the employees answering the phones. That being said, the workers in the field did a great job even corroborated by the city inspector. Incredibly friendly and considerate. Explained what they were doing and able to accomodate last minute requests.