GREENWAY GROUP

I'm Eric's wife, and I'm writing the review since I dealt with the company the most. We were contacted by GreenWay before we even completed our Angie's List search. My husband had only partially filled out the survey about what kind of work you are looking to have done, and had not submitted it. They called us within an hour or so of starting the survey, and claimed they had some kind of inside network that gave them potential contacts instantly. We decided to see what they had to say, so the salesman came over Friday, February 1, and we liked his offer, so we decided to go with them, since they were through Angie's List. He promised and guaranteed our new boiler is the very best out there and would be installed in ONE DAY ONLY. He also asked us to please, please, please let them come Monday, February 4 (in just 3 days) to install it, since they had an opening where their crews did not have work and we were doing them a favor by keeping the crews employed. We agreed, since we were using supplemental heating measures because our old boiler had died. Day One, Feb 4: The first 2 guys were very creepy--standing too close, looking me over, just all kinds of uncomfortable, not like any kind of worker we've ever had in our house. We homeschool, so if I didn't have my 2 big teenagers with me, I'd have been calling friends to have a large guy to come over. They also spent the entire day telling me that my EXPLICITLY PROMISED ONE DAY INSTALL was not going to be one day. They also complained, argued, and told me about all the things that they could or would not do. I expressly asked them to keep our outer house doors closed, since we have cats who like to escape, and they said they would close the doors, but they continuously left the doors fully open (as wide as the hinges will allow), even when they were in the basement, doing NOTHING. My husband watched them on camera, since he couldn't be home. When they finally started doing something with the old boiler, the senior guy (the extra creepy one) shocked himself because he didn't disconnect the power from the boiler. Also, the guy appeared really confused, even though he was supposed to be a Bryant Certified Installer. He had to read the installation manual multiple times! Furthermore, he walked around my husband's workshop picking up my husband's tools and looking at them. At one point, he waved at the camera and then blocked it with something. The parts for the boiler and the new boiler were not delivered until 3:00 that afternoon, even though the workers had showed up at 8:45 (45 minutes late)--you would think that a company that BEGGED us to allow them to install on Monday, after selling us the boiler 3 days prior on Friday, would have the parts necessary to start work! Then the installation supervisor LIED to me and tried to tell me that steam heat is rare so that's what took so long. I said that is completely false, as our city used to be exclusively steam heat and there are multiple parts houses, two of which are both within 10 minutes of my house! He then backtracked and said yes, that's true, but they still had trouble getting the parts. Really?!? The workers were also quite unprofessional. When they came back from lunch, they made the comment in my presence, "Well, we're just going to have to suck it up," while looking at me! I complained to the company throughout the day, calls were answered, but slowly, and they usually called me back, not answering their phones directly. The office DID answer directly almost every time, but they never know anything and just tell you someone will call you back. One or two additional guys showed up in order to move the new boiler into the basement, but then left. When they moved the old boiler off its foundation, they dropped it on a slightly damaged area of my basement floor, causing the damage to TRIPLE in area and double in depth. The two guys left at 4:00 without telling me they were leaving, leaving the new boiler on the foundation and partially wired, but with NO attached plumbing. When I complained again, the company told me they guys were totally out of line and would most likely be fired. So, the following day, the two new guys showed up a little before 8 and around 8:30. My husband stayed home in case another two creeps came to the house. The new workers were shocked that the previous two guys had been actually fired, and asked me about it, but I was hearing this second hand from the workers, and not from the company. They had to completely redo EVERYTHING the previous guys had done. They had made such a mess of the wiring, the new senior installer had to spend quite a bit of time troubleshooting what the heck the previous guy had done. They also told me that they would most likely not finish in one day. When I called the installation supervisor and the salesman who sold us the boiler, who were supposed to be our contacts, they did not answer their phones. They did not call me back until I left a message with the main company, as they did not answer their phone, either. They basically told me, oh well, it will be another day. The same two guys showed up the next day (day 3 of a guaranteed one day installation), and finally got it running around 6 PM, but didn't leave until around 7, due to paperwork, a bit of adjusting things, etc. They still had not removed the old boiler, the boxes of parts, etc. We had to shut down the boiler after they left because there was a huge leak in my kitchen (a 5 x 10 foot puddle of black water). The company did not call me back. Only one guy showed up on the fourth day around 11 AM or 12. He installed a new valve for the malfunctioning radiator and tightened a nut where the radiator connects to the steam pipe. He was supposed to remove the old boiler that day, but didn't, said probably tomorrow, because they needed tools to break up the old boiler in order to get it out. He ignored the boxes of parts left in my basement. He left around 2 or 3 in the afternoon. Day 5. No one shows up. We thought maybe there had been a miscommunication and they would come out Monday the 11th, but no one called or showed. I will admit I did not call them for the week of the 11th-15th because I thought someone would be coming. I did previously ask the company why things were taking so long, but no one answered me. Next week, I call the main office on Monday, the 18th, since they are the only people answering the phones. They said they had absolutely no idea they old boiler had not been removed (even though it was part of our contract) and that there were still parts in our basement. This is not the first time they claimed to be unaware of problems. They told me I could have someone come out, so I asked for someone to come Wednesday. My husband stayed home, working from home, since we didn't know who would come. NO ONE SHOWED UP. NO ONE CALLED. I am so completely frustrated dealing with the complete unprofessionalism of this company. I think they only care about getting new business as fast as possible, but not how it is accomplished or following up with problems. My new boiler system, which is supposed to be maintenance free, is anything but. That problematic nut that the worker tightened on my kitchen radiator? Yeah, now it leaks from the nut. We applied flux to seal it, but now the radiator gets NO HEAT and my kitchen is cold. None of these guys actually inspected any of our radiators to ensure things were working properly, so I guess I shouldn't be surprised. Also, sometimes our boiler is low on water, even though we have an automatic water feeder installed, so sometimes we have to add water in order to get heat, which they promised us would not happen. Also, we have 4 times had to fiddle with the boiler because it stops heating the house. Usually, we have to switch off the main power switch to reset it, which they also assured us we would not have to do. This system is supposed to be top of the line, maintenance and fuss free. Yeah, right. It has now been a couple of weeks since the installation was finally "finished", and the problems are getting worse. We were initially just going to let things slide, since we did actually get a new boiler, but your house should be 70, if that's where you set the thermostat (also new, and installed by them), not 61 or 62! I'm going to try to call them again, but I don't put much stock in getting any help. I have never, ever dealt with such a shady and unprofessional company. Also, I have never had such lengthy disruption to our home over an installation of anything. The brand new gas water heater only took 2 hours! I don't know what else to do. All their reviews were great, everyone loved them, but I'm starting to think that the reviews were rigged.